Guest reviews
Overall rating
7.8
Good
Based on 57 reviews
Cleanliness
7.8
Comfort
7.9
Pick-up/Drop-off
7.5
Value for money
7.7
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Pros
"Staff was friendly and informative"
(in 3572 reviews)
"Great car - thank you!"
(in 5305 reviews)
""Great Staff, easy pickup dropoff.""
(in 2248 reviews)
Cons
"They had no cars available."
(in 4241 reviews)
"Car was not clean inside."
(in 4134 reviews)
"Difficult to pick up cars."
(in 4202 reviews)
Recent reviews
Traveler rating
14
8
1
2
6
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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2.0
Pros: I made my reservation, and they didn't have my car
Cons: I made my reservation, and they didn't have my car
review from
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8.0
Pros: The process was very quick and easy!
Cons: Someone had smoked in it previously and I was not made aware. There were attempts to cover it up, but it still just smelled like cigarettes and air freshener. It was pretty bad.
review from
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4.4
Pros: The car was nice, the clerk was friendly.
Cons: Scheduled online. When I arrived, there were no cars available, and I had to wait approximately an hour for a car. The car was clean on the outside, but the inside had some spills that weren't wiped up and smelled like marijuana. No after hours drop off instructions were provided, closed at 6:00.
review from
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2.8
Pros: I did not pick up the car , the car was dirty unfortunately
Cons: Better customer service & caring about customer is important
review from
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9.6
Pros: Taylor was very helpful and worked hard and late to get me going in the Van I needed for a big trip.
Cons: Van and Multiple passenger vehicle Availability, Luckily, I got the one I wanted and expected in the rental examples.
review from
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8.4
Cons: Overall it was a good experience.
review from
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7.6
Cons: Tried to pay with my debit ,but was told I need 2 current utility bills and who walks around with tbem...then I saidiwill use myAMEX bit that required2 a $200 deposit plis 20% down for a total.pf $305 for a $54 rental
review from
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9.2
Pros: The staff was friendly and efficient.
Cons: I wish I had been offered a toll tag.
review from
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8.0
Pretty good
Pros: Easy to setup and finish Clean car
Cons: Didn’t like the car itself and couldn’t get another model
review from
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10.0
Pros: I like the speedy attention I received when I had trouble with my first car they were concerned for my safety the tow truck driver was prompt and courteous and I received a better working car
review from
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10.0
They fix complications, and reward you for any inconveniences
Pros: Amy goes above and beyond the call of duty in Corpus Christi Texas.
Cons: Nothing to complain about
review from
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2.0
very disappointed in customer service
Cons: I have reserved a large car, supposed to be a Toyota Camry or similar. My pick up time for car was 12 noon. Driver who picked my up to get the car arrived late to my home. When we arrived at the Enterprises office, they DID NOT have a large car for me to pickup. They offered me two smaller vehicles and claimed they were large. They logged into their system indicating I picked my car up at 1PM. That was a lie. I waited in their lobby for a vehicle until 4:30 PM. It was ridiculous. I will never rent from the Water Street Enterprise location again. Seven other customers arrived to find the cars they reserved were not there either, while I was in the lobby.
review from
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