Guest reviews
Overall rating
7.4
Good
Based on 15 reviews
Cleanliness
8.0
Comfort
7.8
Pick-up/Drop-off
6.8
Value for money
7.0
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Pros
"Staff were friendly and efficient."
(in 2332 reviews)
"Car was clean & comfortable."
(in 5675 reviews)
"PIckup and dropoff was was quick."
(in 2382 reviews)
Cons
"The car was very dirty"
(in 195 reviews)
"There were NO cars available!"
(in 6133 reviews)
"I'll never use Hertz again."
(in 511 reviews)
Recent reviews
Traveler rating
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Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
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2.8
Pros: The vehicle was not cleaned inside or out. It had a very strong smell of cigarette smoke inside. The staff was not helpful at all and said that no other vehicle was available. I should have canceled and requested a refund!!
Cons: The paperwork clearly stated the vehicle was a no smoking vehicle AND that there is a $400 cleaning fee! I'd like to know if these clowns charged that to the previous renters!
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2.0
Pros: I never ordered this rental!
Cons: Verifying actual people and confirmations
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3.6
Cons: It was a surprise that on top of the payment I owed $80 in taxes. This negated the benefit of this transaction vs other reservations. Then, my flight arrived at 9PM. Hertz was closed. I could not get a rental car for one night as none were available so I had to Uber for $60 more. So not reserving here next time.
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10.0
Pros: Due to COVID-19 I had to cancel this reservation.
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10.0
Pros: Yes! very friendly I would do it again
Cons: None
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10.0
Pros: Staff was very friendly, quick and easy to get the rental. The rental was clean and ready for me.
Cons: My experience this time was awesome. I just wish that when booking online you can book for a different time, it never let me change the “noon” time.
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7.2
Cons: Make sure you have a major credit card to put a $200 hold after you already paid for it online. Didnt tell me that and I got dropped off at the airport to pick up the vehicle. Stranded.
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7.6
Good Value
Pros: Clean, nice car. Polite service. Car had a good phone connection and android app.
Cons: Thought I was getting a Toyota, but got a Kia Soul. Car had slow pick up to speed, which was a bit scary when entering the freeway, until I got used to it and could anticipate and adjust for the slowness.
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6.8
Paid more than quoted
Pros: It was an easy drop off
Cons: No one was at the office during open hours for 30 to 45 mins. The person didn’t have a key to open the office so we waited even more. I was charged more than I was quoted in an official email with amount I would pay in total and no one seemed to know what to do about it, passing the blame onto the next person we dealt with. It’s still unresolved. I rate check before I buy so I’m not very happy about it. The car had terrible alignment issues. The drop off at corpus Christie however was easy and quick and there was a person at the desk so no waiting at all.
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8.8
Pros: The sales person was also nice and courteous. She was very helpful and assisted my sister in renting a car back to Lubbock. Much more helpful than the other company at the airport.
Cons: When I went to return the car, the gentleman who checks your rental agreement to allow you to enter was quite rude. Very demanding as he grabbed my information.
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8.0
rental
Pros: The car was good and the price was right.
Cons: Had to wait about 1/2 hour to get the car.
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5.6
Debit Card issues
Pros: Car was fine, no problems.
Cons: Website says you can use debit card, but you get there and they refuse to allow you to use a debit card, so you have to use a credit card. This is misleading and false advertising, and can be extremely inconvenient if you don't happen to have a backup credit card prepared.
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