Guest reviews
Overall rating
7.9
Good
Based on 17 reviews
Cleanliness
8.2
Comfort
7.8
Pick-up/Drop-off
8.3
Value for money
7.5
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Pros
"Car was nice and clean"
(in 2376 reviews)
"The staff was very helpful"
(in 959 reviews)
"So amazing customer service from Brad"
(in 242 reviews)
Cons
"Thrifty's customer service was terrible."
(in 203 reviews)
"Car was very dirty inside."
(in 69 reviews)
""Nothing, no cars were available.""
(in 2242 reviews)
Recent reviews
Traveler rating
5
2
1
1
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2.0
Pros: Nothing
Cons: Rude and unhelpful staff. Nobody available during posted business hours. They may cancel your reservation even if you prepaid without giving you notice.
review from
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3.6
Pros: Nothing.
Cons: They could have alerted me of the hours change so i would have known they would be closed. At the least, they could refund my money.
review from
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7.2
Pros: Yes. People were great. Turned the car in early due to the virus, March 20. Checkout girl was wonderful
Cons: Windshield couldn’t be cleaned, something on it
review from
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10.0
Pros: Service was great and the agent was super nice!
Cons: Nothing
review from
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10.0
Cons: I liked being given the option of paying the toll fees before my trip , since this saved ne money. The associate was so friendly and likable. I'll go back because of her.
review from
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10.0
Cons: Long wait to pick up vehicle.
review from
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4.4
meh
Cons: We were to get a midsizecar, they classify the Kia Soul as a mid size car. My son is 6' 4" and his head touched the roof and he had no leg room. We could not put three average suitcases in the back. This is not a mid size car. Poor value for the money. Also to have an extra driver, family member, was 13.00 a day? Serious? We are on the same auto insurance policy. This was a rip off.
review from
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7.2
Be wary of insurance
Pros: Last minute rental to drive to comfort tx was easy to book and fast to drive of the lot
Cons: The insurance cost more than the car rental and was charged for two days,personally I would like to see a flat rate introduced to start saving people money.
review from
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9.6
Smooth, easy, & fast
Pros: The service was fast, I was in and out in less than 10mins. I received a Dodge Journey and it was parked up front.
Cons: The vehicle needed to be vacuumed and wiped down.
review from
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10.0
No sweat
Pros: Fast, friendly, hassle free.
Cons: Would prefer free, but you can't have everything.
review from
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