Guest reviews
Overall rating
7.0
Good
Based on 33 reviews
Cleanliness
7.6
Comfort
7.2
Pick-up/Drop-off
6.6
Value for money
6.7
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Pros
"Staff was friendly and swift."
(in 1485 reviews)
"Dropoff was quick and easy"
(in 270 reviews)
"Staff friendly and car clean."
(in 613 reviews)
Cons
"The customer service was rude"
(in 346 reviews)
"Didn't have car I reserved."
(in 199 reviews)
"I'm disputing with my credit card!"
(in 115 reviews)
Recent reviews
Traveler rating
5
1
4
4
3
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
compact car
great car
car available
easy drop
friendly staff
great value
quick and easy
great price
great experience
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2.8
Reserved Car unavailable
Cons: I reserved a car but when I got there they were out of cars.
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5.2
Cons: Was charged extra for a bunch of stuff I didn't want
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8.0
Pros: Rat's
Cons: The desk attend on Midland was just ok.
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10.0
Pros: It was a great car with a great ride and roomie for the tall people
Cons: There was a strong alcohol smell or cleaning smell. Also, the pervious person had it 7/8 the way full
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4.0
Poor customer service
Pros: The car was clean and new.
Cons: Due to some emergency, I asked if I can drop-off the car at a different location. They charged me some 300 dollars extra for that inspite of taking the car for a month.
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9.6
Thank you Kayak!
Pros: Going through you guys was the best option to get into a great car, at a great rate! No one else could touch your rate offerings!
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3.2
Pros: Friendly customer service.
Cons: The car was literally falling apart. Flat tire, non working tail light, front and rear bumpers falling off.
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6.0
Pros: Employee was courteous.
Cons: When I arrived my reservation, that I had changed earlier was not known by the person I talked to. So, the car was not ready and they gave me a Jeep, which I wanted, that had not been cleaned out well or washed. The mud from the person before me was still on the car and in the car. I was very disappointed.
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2.0
Terrible
Pros: Nothing
Cons: They didn't have any cars available even though I had a reservation. Totally messed up my entire trip. Will never use Dollar again.
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4.8
Cons: Charged me insurance when I denied it
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9.6
The Dollar Just Hertz
Pros: I really liked how cheap this rental was, and how hassle-free the pickup and return was.
Cons: I did not like that the Dollar booth was closed, so we had to walk back to the Hertz booth. It was a minor inconvenience, but it all worked out though.
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5.2
Squeezed
Pros: Price and convenience.
Cons: When I picked the car up the driver's seat was all the way forward and raised. The person that parked it must have been 4'10".
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