Guest reviews
Overall rating
6.9
Good
Based on 31 reviews
Cleanliness
7.1
Comfort
7.1
Pick-up/Drop-off
6.5
Value for money
6.9
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Pros
"Staff was friendly and accommodating."
(in 1049 reviews)
"We had a great experience."
(in 361 reviews)
"Customer service was friendly and helpful"
(in 389 reviews)
Cons
"I will never use dollar again."
(in 256 reviews)
"The customer service was bad."
(in 326 reviews)
"The car conditions were terrible."
(in 2963 reviews)
Recent reviews
Traveler rating
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3
3
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4
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9.2
Cons: The car we got was eco economy car, but we noticed as small as it was used a lot of gas. We had rented other cars on our vacation in other cities and none came close to this one as far as gas usage. One other small thing, no one showed us the features on the car at the time we got the car.
review from
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4.8
Pros: The pick up was fine, but we were given a car with lots of body scratches and dents. Dropping off in Venice was an issue as there were not specific instruction where to drop off the car, and there was not anyone to check us in.
Cons: There were no signs for "Dollar" or "Hertz" when returning the car. Also the office outside of the drop off was closed! I dropped off the keys, not knowing why we were additionally charged a substantial amount over our prepaid amount. I received no final bill, and I'm unhappy with the amount paid
review from
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10.0
Pros: nice car, friendly staff
review from
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2.0
Pros: They gave us an upgrade.
Cons: Dollar shares employees with Hertz at the Linante airport. Directions to the rental spaces to get the car were terrible. Never saw a green bridge to cross over! Most importantly,the car's rear bumper was literally duck taped onto the car! The employee at the lot was nowhere to be found. Went back to the rental desk. The clerk came out to look for herself and then said that no one had checked the car that had been returned in the morning. Really? No one checked by 2pm? They had no other car supposedly. Fortunately, my husband is a Hertz Gold member and she provided a Hertz car and an upgrade. The whole process took 90 minutes. Terrible experience.
review from
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8.0
Off to a terribly slow start but Good overall.
Pros: The price was great, the car (Fiat 500) was perfect for a road trip in Italy and it was a great drive.
Cons: It's terribly complicated to pick up a car at Malpensa airport in Milan. It seemed like every car rental desk had everyone waiting 2 hours to be served. I think Hertz is particularly worse because they only have one desk with a handful or less of agents serving Hertz, Dollar & Thrifty rentals. First, it's not easy to see the signs that Dollar rentals can be picked up at Hertz. I lost a 1/2 hour just trying to figure out where to go to get my Dollar rental. Second, the wait was 2 hours...really 2 full hours on the morning I arrived. It does not help that Kayak's instructions say that Dollar is "outside of the airport" which is not true. It's with all the other car rentals right in Terminal 1.
review from
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2.0
Did not exist in airport.
Cons: Dollar did not exist in this airport.
review from
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7.6
Pros: car was new
Cons: car was not clean
review from
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2.0
Cons: I had horrible service!! Our flight was delayed due to bad weather I was suppose to pick up at 9:30pm but didn't arrive till 11:30 pm. When I got there the lady said it's been cancelled and now we had to pay double the price because we didn't arrive on it. I thought we had 6 hours? Then ahe said it's cause office has been closed it's a new day. So I didn't get my rental!!!! So upset
review from
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10.0
Everything worked fine
Pros: It was delivered a car better than the one booked for the same price.
review from
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8.0
Slow check out
Pros: Easy to find the car and get out of the airport once I had my contract
Cons: Waited over an hour to get to an agent to check in and get my car. Way to few agents for the number of people renting cars. Completely unacceptable
review from
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5.6
Advertised price is NOT what you pay!
Cons: It would be more honest to include items like VAT and "other fees" that are charged by rental companies so consumer could make more accurate price comparisons. We paid almost twice the advertised price advertised on Kayak. Not happy customers.
review from
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9.6
They gave me a fricking BMW!
Pros: Seriously, that was a hell of an upgrade. Super clean and basically a new car. My wife and I were pretty stunned. FYI - Dollar / Hertz / Thrify are all the same company.
Cons: Offices are tricky to find. Better signage or maybe a map handed out at the desk would be good.
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Top tips for renting a car from Dollar in Milan
- Economy rental cars from Dollar in Milan are around 80% cheaper than other car types, on average