10.0
The car was brand new and the pick up and drop off process was seamless and quickReviewed 2022 Sep 12
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10.0
Easy. Helpful. Good location.Reviewed 2022 Sep 03
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2.0
Didn’t have our car. Made us pay triple for another.Reviewed 2022 Jul 08
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7.9
The car was rented in Italy from Hertz at a competitive rate. The car size and model was as we expected. As a matter of fact, it was an upgrade to us, since it was a Hybrid model and we did not ask for it. This feature of course saved us gas. The car was new (only 987 km). It came with insurance coverage but no 3rd party damage and injury (the so-called collision coverage). We had purchased collision coverage through Kayak from home at very competitive rates. So we were fully covered. Returning the car was quick and easy. No issues to report.Reviewed 2021 Oct 01
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2.8
Cons:Staff is rude and standoffish. They make you wait for over 1.5hrs to pick up a car you have a confirmation on and constantly try to upsell. Do not rent from here. They put the Hertz name to shame.Reviewed 2019 Sep 24
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6.0
Pros:Upgrade and priceCons:Had to wait over an hour for pickupReviewed 2018 Sep 09
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2.0
Not openPros:NothingCons:Although I was able to make a reservation online, the place was not open when I went to pick up the car. After waiting an hour for the place to open, I went to a different Hertz only to find out that it was a holiday and only certain locations were open. I was very frustrated by the fact that I was allowed to make an online reservation despite Hertz knowing they would be closed that day. No one ever tried to contact me and give me the heads up. Very frustrating experience, would not recommendReviewed 2018 Aug 17
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4.0
Terrible servicePros:LocationCons:Horrible wait times to pickup car even with reservation. No information on wait times or why the wait was so long. Nothing done to address the wait or the people waiting in 39 degree Celsius weather because there was no room inside. Attendant told us there was gas near the drop-off which was completely wrong.Reviewed 2018 Aug 06
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3.6
Sneaky Extra ChargesPros:Nice carCons:I had to wait an hour for my already short rental because I wasn't directly a Hertz customer, then I wasn't informed anywhere that they charge commission for the pre-paid gas so a €70 rental cost me €115, and another €100 rental after that cost me €177. Didn't find out until the second time because I wasn't even given a proper check out service at the end of the first. Disgusting, will never use them again.Reviewed 2018 Jun 11
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10.0
Parfait!Pros:Brand new car! Super smooth transmission.Reviewed 2018 Jun 10
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8.4
Pros:Very good price, good selection of vehicles, helpful front deskCons:Just be careful - some locations close very early on the weekend (before noon)Reviewed 2018 Jun 01
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2.0
Could not get a carCons:Only in this rental car company my driver's license was inappropriate. To use car without documents I was asked for additional fee and this's really weird. Beware of this company in Milan.Reviewed 2017 Nov 28
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