2.0
Kayak and Avis both failed to notify me that an international drivers license would be needed. The people behind the desk at Avis said this was in the fine print. This is completely unacceptable and a detail this completely essential should be in bold red print. This should be better communicated to consumers to avoid such drastic issues.Reviewed 2023 May 16
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2.0
Beware… AVIS will NOT guarantee your rental. I had a van reservation and planned all my trip with this van. To my surprise they DID NOT honor the reservation and ruined my travel plans… Their solution? NOTHING… they simply said, “We can’t do anything about it, go to the airport office and see what you can get.” Just like that… I lost money on my hotel reservations and travel plans. I would NOT trust them ever again.Reviewed 2022 Jun 23
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2.0
Pros:The car rental location was closed! Despite making the reservation months in advance, I was never notified of this closure!Cons:I should have been told that the car rental location was going to be closed.Reviewed 2019 Sep 04
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3.2
Pros:Their printers were broken and the actual car pickup is several blocks away. They give you a printout with directions and send you across multiple intersections and steep ramps to get to the -1 level. It's probably the worst / sketchiest car rental I've made and I've rented all over the world.Reviewed 2019 Apr 25
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2.0
Cons:I Order bigger car as we have. But I must take because it’s only this car in rent office. Sistem in Office don’t work. I waiting 30min for manually contract. I must rentun car I another place because it’s close office when I rent car...Reviewed 2018 Sep 23
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6.0
Unforeseen charges at pickupCons:They charged me 60€ additional insurance even though I had previously payed 36€ for 3rd party insurance through Kayak.Reviewed 2018 Sep 11
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9.6
Easy drop-off even in busy cityPros:Drop off was smooth and easyReviewed 2018 Jun 10
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2.0
RIP OFFCons:Very difficult to get to Milan office, series of one way street, no place to park, stuck in Milan traffic jam for 2 hrs, therefore ,returning the car 1/2 hour late, charged me 100EUROS. Never rent with AVIS again!Reviewed 2017 Jun 15
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2.0
Cons:They Ceized the opportunity to charge us double the rate than the hat we had reserve through internet.Reviewed 2017 Apr 15
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8.0
Pros:Everything ok.Cons:Total coverage: at AVIS and HERTZ is really too expensive, above all in comparison with other rentals.Reviewed 2017 Jan 09
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6.0
Pros:The staff was very friendly and kindCons:I ordered a Bmw small-medium car, it wasn't there. I had no opinion but to upgrade the car and to pay more than I planned.Reviewed 2016 Sep 17
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8.0
Pros:receptionist was so kindCons:Unfortunately we couldn't take the car in our reservation and we had to pay more money because that car we want wasn't available and we had to go to malpensa airport and change our reservationReviewed 2016 Jun 09
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