Guest reviews
Overall rating
8.3
Excellent
Based on 147 reviews
Cleanliness
8.6
Comfort
8.4
Pick-up/Drop-off
8.1
Value for money
8.0
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Pros
"Staff was friendly and accommodating."
(in 1049 reviews)
"We had a great experience."
(in 361 reviews)
"Customer service was friendly and helpful"
(in 389 reviews)
Cons
"I will never use dollar again."
(in 256 reviews)
"The customer service was bad."
(in 326 reviews)
"The car conditions were terrible."
(in 2963 reviews)
Recent reviews
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6.8
Pros: The staff member was nice and once we were able to finally see someone
Cons: The rental system needs to be cleaner, having an individual walk out to the car is rather slow since then you loose a agent and leave people waiting way to long (we waited an hour and a half.
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5.2
Pros: Staff in Iceland was helpful.
Cons: I booked a SUV (Jeep Wrangler or equivalent) and when I arrived I found out that my reservation was for an economy car (Mazda CX-3). I was mislead by Kayak /Dollar, if I had know that for the price I was getting economy instead of SUV, I would not have booked.
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9.6
Pros: The staff were great.
Cons: It can take a little while to pick up -it gets busy when several flights come in at once. But that's understandable.
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9.2
Cons: We needed a car for 27 hours, but there was no way to adjust an booking (online or in person) to charge anything less than a full 48 hour rental.
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6.8
Pros: friendly staff. efficient airport p/u & d/o. additional options such as hotspot were a life saver.
Cons: costly & mandatory insurance purchase should be better disclosed on booking.
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10.0
Pros: Reasonable rates and extremely helpful staff. Highly recommended.
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7.6
Pros: Drop off was easy.
Cons: System was down when we picked up car. Also, the car seemed like it had not been cleaned in a while, and seemed old for a rental car fleet..
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8.8
Pros: The Peugot 9(really 7) passenger van was super with a torquey diesel. Got an off the beaten path tip when checking in, visited a great waterfall valley
Cons: Gas gauge was 1/8 down when rented, took picks and brought it back at same. A little huffiness but we prevailed. Laughable stickers in the van about no food and drink, really? The walk is shorter than it looks, wait NOT for the bus that runs infrequently.
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10.0
Pros: Friendly staff and ended up with a brand new vehicle which was a nice change in pace after a bad experience with Hertz during our previous 5 days using a rental
Cons: Checkin/checkout could have been faster but 15-20 minutes wasn’t bad at all
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9.6
Pros: Staff in KEF was very helpful
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10.0
Pros: Easy to find and no hassles
Cons: Arrival was a little slow
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8.0
Cons: The car was fine, however when I booked I specifically wanted a 4WD vehicle because of the winter roads in Iceland, so I booked a car that said Jeep Wrangler or similar. We were given a Mazda CX3. That is a smaller AWD vehicle. The only reason I accepted it was that it did have snow tires on it.
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