6.0
Out of the way location, we returned the car after the office was closed and had a really hard time getting a ride back to our cruise ship. Had to walk 10 minutes to a nearby hotel to catch a taxi.Reviewed 2023 Sep 04
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10.0
Great. Provided transportation to city center from the airport..Reviewed 2023 Aug 22
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10.0
Driving the Tesla was a great experience and well worth it. My experience would have been even better if I known that a shuttle from my hotel was available. I had to pay for a taxi.Reviewed 2023 Aug 17
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2.0
Difficult to reach in country customer service for necessary service.Reviewed 2023 Aug 07
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8.0
Too bad we didn't know there was a pick up service at the cruise terminal. Expensive, like everything else in Iceland. Staff was very friendly.Reviewed 2023 Jul 25
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10.0
Staff at the counter were really good! Brakes squeaked a lot.Reviewed 2023 Jul 16
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8.0
We needed better direction regarding navigation. Hertz offered no maps and provided inadequate guidance on way finding. However, once we returned to the office and asked for help, they provided excellent advice and help. Three different employees provided great service.Reviewed 2023 Jul 10
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10.0
Really friendly staff. Easy to pick up the car. The car worked well. Pumping gas in Iceland (or at least, figuring out how to pay for it) was a little confusing from an American perspective!Reviewed 2023 Jun 12
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10.0
Provide some idea p, even a range, on how many lites a 1/2 tank would take.Reviewed 2022 Jul 28
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2.0
When I arrived at the station in Reykjavik domestic airport, there was no one, no message, no way to contact anyone. I will contact Hertz and compain and ask reimbursment. This is very unfair and unprofessional from the whole chain of contacts.Reviewed 2022 Jun 28
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9.2
Pros:The team at the Hertz. The pick up and drop off was excellent!Cons:The price can be more competitive.Reviewed 2018 Sep 14
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6.0
Pros:I liked the pick up at the hotel. The car drove fine.Cons:The quote that I received on Kayak was about $20 less than when I went to pick up the car. I declined any extra insurance. I spoke with Hertz rental and they said the the Iceland office was an independent office and would check with them. They basically said that that was the price and here is your invoice of what you paid. It seems that there is nothing that I can do about this. I work in the airline industry and will not recommend Kayak, unless this is rectified.Reviewed 2018 Aug 07
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