Pros:Costumer Servise excellent
Cons:The insurance rate was ridiculous. The rental car company holds you $1000.00 in your Credit Card as a surety. Unacceptable
Cons:I paid for the car and insurance on-line. When I got to the airport, I was told that the insurance was no good and that the car and mandatory insurance would cost $950....double what I was quoted on-line.
Pros:efficient car return at Santo Domingo airport
Cons:I booked 2 SUVs for my family vacation to DR and when got to Santo Domingo airport I was told there were no SUVs but they could offer us 2 small cars. When I protested I was met with a shrug and told “it’s the holiday season. There are no SUVs”. It’s clear that there was never an intention to rent us SUVs and it felt like we were lured into renting from Hertz. We ended up paying close to the SUV price for the small cars we got instead. There are beach roads in DR that need SUVs. We had to avoid those. I previously rented SUVs from Avis in Santiago DR during this exact same holiday week with no issue.
Pros:Staff were friendly and efficient. Pick up and drop off were relatively fast and easy.
Cons:The van was in a significant state of disrepair, the seats were torn and stained, the van had not been vacuumed out (there were cookies laying in the back luggage area, the vehicle had damage on pretty much every corner and side of the vehicle, the window tinting was pealing off. The insurance that kayak is selling on the website does not work in the Dom. Rep. Felt like a bait and switch where they charged 5-6 times as much money for insurance in the country that was was sold to me online (about $400-500 for 9 days), I had to cancel the online policy because it was not accepted in the country of the rental (it shouldn’t be offered!).
Pros:The van we rented was good!
Cons:They make you buy their rental insurance even though we had bought our own before renting. This doubled the price. Then when I got the final charge it was even more!
Cons:They don’t accept the insurance you offer and I pay for another insurance so I need my money back
Pros:The facility is very close to the terminal but the agent helpfully dropped me off in front using the same car I was returning.
Cons:The car's air conditioner was not up to the task of cooling the car during the sunniest, hottest parts of the days--this was true over several hours while cruising at highway speeds. Also, the suspension was pretty worn out. The car bounced around a lot over rough road surfaces.
Pros:It was not great.
Cons:When we got to the airport, 3:15am, there were no representatives to tell us where to go. When we found the office, they told me they couldn’t use my credit card because “it doesn’t have numbers on the front”. After a 35 minute argument the guy finally caved and managed to “fix the system” that prevented him from completing the booking. I had declined insurance bc my travel card covers it and they were trying to get me to buy insurance. Anyways, just keep your wits about you. If they try to get crazy call the corporate office for budget...a little tough if you don’t have service though
Cons:Cobro de seguro indebido.
Cons:Didn’t like anything, the guy was hell-bent on selling me an insurance package worth $200 for a rental cost 52 but during the time of booking He was threatening and trying to scare me on what’s going to happen if the car gets hit. Ended up having to leave without a vehicle and take public transport Beware!!!!
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Cons:I reserved a mid-size sedan but they gave ma sub-compact. ThenEurocar forced me to buy their CDW insurance, an expense that was not clearly stated when I made my online reservation and doubled the stated price, and then they told me I had damaged the car and wanted more money, but finally agreed to no extra charges
Cons:Car not available at pick-up. Insurance more than the rental car price
Cons:Would have been better if they had honored my reservation. They “had no cars”. What a joke. This seriously compromised my vacation. And Kayak should provide support for this issue.
Pros:The personal she was acting like she did want to work really nasty !!!
Cons:They need to be train for a better customer Sevice !!
Pros:They could not meet our reservation despite their confirmation.
Cons:Only give reservations that they can actually rent to customers
Cons:We rented a car in Santo Domingo, DR a month in advance. When we arrived they did not have our car but their good friend next door had one (3 times the price though). I will NEVER even spell the word EUROPCAR again in my life.
Pros:nothing, the price was not honored and the insurance was forced upon you with no choice..
Cons:everything could of being better.. they don't honor the rate that is booked on the website and when you fight for your rights they force you to take an insurance that is four times the cost of the rental.. they make up their own rules as it goes along.. I really dislike the rental process in the DR
Cons:The car wasn’t available... no car was available... there was NO CAR we spent $155 on taxis to and from the resort instead. Beyond disappointed
Pros:Horrible. Do not rent from any vendor at the airport. Walk out the door and down the street to local friendly rental car businesses. Less than half the price and no BS.
Cons:The entire experience was poor. It appears the rental car companies at SDQ airport collude to push insurance sales and rentals that are 3x the price secured through the KAYAK site. It was completely disappointing.
Cons:We were charged more than double what we were quoted, the car had major transmission problems, and the employees were NOT helpful.
One location in Domingo Sabio
Locations in Domingo Sabio (Santo Domingo)
Aeropuerto Intl De Las Americas
+86 10 6064 1387
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