10.0
Customer service was amazing I was treated like a queen, they even fetch me some snacks while I was waiting for my rental. The only thing I didn't like was to wait for almost 2 hours to receive the car after a long flight with my 8 yo kid.Reviewed 2021 Jul 23
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4.0
Cons:Do not book with this company. Not only did I not get the car I requested I had to pay extra 570 dollars for a beat up gigantic fan that they held 3,0000 US dollars in credit card deposit. They said they would replace the car the next day but we spent a LOT OF MONEY on gas for the one they didn’t exchange. Do not get ripped off as we (and other people did who were being helped by another attendant.) You can’t get through to customer service either. Don’t let them direct you to this company. Stick with Avis or budget especially if you don’t speak Spanish!Reviewed 2021 Jun 03
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4.0
Pros:Tried to force me to pay $300 more for liability insurance that was "required by law." I stood my ground and they relented, but not after wasting hours of time going back and forth.Cons:Car smelled like cigarettesReviewed 2021 Mar 19
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2.0
Pros:NOTHING!! IT WAS A COMPLETE RIP-OFF!!! DO NOT RENT FROM ECONOMY!! DO NOT RENT FROM AMERIRENT, WHICH IS AFFILIATED WITH ECONOMY! Wouldn't rent to me unless I bought liability and collision insurance, for which they wanted $840 on top of the $198 rental fee for the car for 13 days. I refused, and we went through a 2-hour haggling process where I kept refusing...mainly because I had ALREADY purchased the Allianz collision and liability protection online, when i booked the car. Their justification: A small line in the online reservation that said (approximately) "There may be various local charges which must be paid at the point of rental.' From that, they justified charging criminal prices. Ultimately, we couldn't argue with them forever. We finally skipped the collision coverage entirely, and received a 'discounted rate' for liability insurance of 'only' $240. RIP-OFF PRICING TACTICS!! i kept refusing the insurance, and polled several other rental counters...but they were all supporting each other by claiming cars were unavailable or asking outrageous prices. DO NOT RENT FROM ECONOMY!! DO NOT RENT FROM AMERIRENT, WHICH IS AFFILIATED WITH ECONOMY!Cons:An honest quote with fair pricing would resolve this problem entirely. DO NOT RENT FROM ECONOMY!! DO NOT RENT FROM AMERIRENT, WHICH IS AFFILIATED WITH ECONOMY! Classic bait and switch pricing tactics.Reviewed 2021 Mar 18
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4.0
Pros:Nothing at all There not profesionalism at all, in the wedside said a price and when I got there to pick the car was a drama and bullshit There wasn't explanation about how everything work. At the time to return the car a nother problem they dnt even return my money backCons:EverythingReviewed 2019 May 08
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10.0
Pros:VERY professional and friendly to me.Cons:I just don't like how the liability insurance always changes each time we rent.Reviewed 2019 Mar 14
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2.0
Pros:Refused to accept credit card’s CDW, stated it was the law. Once convienced otherwise, refused to mark stone chips on windshield. Car not rented.Reviewed 2019 Mar 03
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2.0
Cons:After I reserved when I got to santo Domingo they daid they dont have any car available very bad I was traveling with 2 kids.Reviewed 2019 Mar 01
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3.2
Cons:Que no abusen tanto con los precios demasiado caro la aseguransaReviewed 2019 Feb 28
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4.0
Pros:The actual price paid was 5 times the force i bookedit at. They only told me on the day that liability insurance was mandatory.Cons:Full disclosure of all costs upon booking.Reviewed 2019 Feb 05
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2.0
Cons:Wanted much more money than what was quoted when reservation was made. Ended up renting a car from another company nextdoor to them for a reasonable amount.Reviewed 2018 Sep 13
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2.0
Cons:I paid for a a colliton a damage insurance and when I got there they said it wasn't validReviewed 2017 Oct 18
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