2.0
Bad experience with my car and the agent lack of communication and knowledge. Was informed that the car was full and did not notice it was half of a tank. I will never again pay so much money and rent with Alamo car rental.Reviewed 2023 Oct 05
review from 8.0
Pros:The drop off was extremely easy and the staff very professional. I was very happy with the taxi offer.Cons:I was a bit surprised by the additional $500 deposit at the pickup location. The deposit was almost 250% more than the cost of the rental car itself - which only totaled $201. It would have been a little more comforting to know that this extra amount was required prior to arriving at the location. Knowing at booking allows for precise budgeting for the trip.Reviewed 2021 Apr 08
review from 10.0
Pros:Alexander service was amazing, very good customer service skills.Cons:New cars, should have digital screens.Reviewed 2020 Dec 21
review from 2.0
Pros:I didn’t like anything.., When I got there, they told me that they didn’t recognize the insurance that I paid before I got there. Then, they increased the car prices and wanted to get the insurance from them for a lot of money, then another $500 down in case something happened... My question was how they can make people pay all that money for a liability insuranceReviewed 2020 Mar 25
review from 2.0
Pros:Nothing, the customer service sucked! My reservations were canceled due to time difference that I was not made aware of when booking plus they did not problem solve were very dismissive and said they had No cars at all.Cons:Customer service could have advised about the time difference plus the hold of vehicles. I should have been guided to other rental companies that would have given me a better deal. I had to figure it all out by myself. They guys there suck big time.Reviewed 2020 Feb 15
review from 2.0
Cons:We have paid but didn’t get a car! They rented out from under us. We were a day late due to a reschedule implemented by American Airlines. When we called to tell them when we would be picking it up, the lady hung up on us twice, we couldn’t get thru several times and finally we got a hold of someone who told us they rented it and had no more cars available. We need this rental credited back to us. ThanksReviewed 2020 Feb 10
review from 2.0
Pros:Nothing!!!!!! They have no cars available, in any class or shape. No notification was made to me about this prior to arrival. We had no vehicle and they offer no alternative. Had to use another company on my own and ended up paying almost double for a rental. Horrible service! On the Dominican Republic all they care is about money! The level of satisfactory customer service is zero!!!!!!Reviewed 2020 Feb 06
review from 2.0
Pros:NothingCons:The car could have been availableReviewed 2020 Jan 27
review from 4.0
Cons:When I arrive they only have two cars the one I rent and a biger suv mine DID NOT HAVE LIGHTS YES HEAD LIGHTS BURN ON ONE SIDE insted of gave me the upgrade they release the car like that it cost me more than 150 us dollars as i was stop twice by police not counting how dangerous was driving like thatReviewed 2020 Jan 22
review from 2.0
Pros:Nothing. Staff were incredibly unuseful. Never hire from this company. We didn’t even end up getting a car both times. They just want your money.Reviewed 2019 Dec 16
review from 10.0
Pros:Randy was super fast and super friendly. Picking up the car was literally 10 minutes.Cons:This time everything was great.Reviewed 2019 Dec 13
review from 6.8
Pros:The staff at Maximo Gomez and Independencia was excellent. She was very pleasant and helpful even though Alamo really messed up my reservation.Cons:If you make a reservation, there should be a car available for you. I was told they did not have my car but I could be put on a list and I would be number 7 on the list. Unacceptable. I did get on the list and waited two days for a call. Nothing. I fianlly went to the city office and got a car, not the type I reserved but it was sufficient.Reviewed 2019 Nov 22
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