Pros: The drop off was extremely easy and the staff very professional. I was very happy with the taxi offer.
Cons: I was a bit surprised by the additional $500 deposit at the pickup location. The deposit was almost 250% more than the cost of the rental car itself - which only totaled $201. It would have been a little more comforting to know that this extra amount was required prior to arriving at the location. Knowing at booking allows for precise budgeting for the trip.
Pros: The car was nice and fit our luggage, easy to park and good on gas.
Cons: When I arrived in SDQ on 3/20, the rental agent subjected me to high pressure sales tactics to purchase additional insurance which would more than double the rental cost. I explained that I have car insurance in US that would cover my rental car. I also explained that my credit card also carries car rental insurance. The rental agent kept insisting that I had to buy additional insurance. The experience was very stressful and caused us an hour long delay. My friend who accompanied us and was renting from a different company (Hertz , I think) at the same time, had a very similar experience so I think this is a widespread problem with car rental in Dominican Republic. I was disappointed to have such poor customer service from Alamo, a company I used to hold in a high esteem.
Pros: The staff was very friendly and helpful!
Pros: Alexander service was amazing, very good customer service skills.
Cons: New cars, should have digital screens.
Pros: I didn’t like anything..,
When I got there, they told me that they didn’t recognize the insurance that I paid before I got there. Then, they increased the car prices and wanted to get the insurance from them for a lot of money, then another $500 down in case something happened...
My question was how they can make people pay all that money for a liability insurance
Pros: Nothing, the customer service sucked! My reservations were canceled due to time difference that I was not made aware of when booking plus they did not problem solve were very dismissive and said they had No cars at all.
Cons: Customer service could have advised about the time difference plus the hold of vehicles. I should have been guided to other rental companies that would have given me a better deal. I had to figure it all out by myself. They guys there suck big time.
Cons: We have paid but didn’t get a car! They rented out from under us. We were a day late due to a reschedule implemented by American Airlines. When we called to tell them when we would be picking it up, the lady hung up on us twice, we couldn’t get thru several times and finally we got a hold of someone who told us they rented it and had no more cars available. We need this rental credited back to us. Thanks
Pros: Nothing!!!!!! They have no cars available, in any class or shape. No notification was made to me about this prior to arrival. We had no vehicle and they offer no alternative. Had to use another company on my own and ended up paying almost double for a rental. Horrible service! On the Dominican Republic all they care is about money! The level of satisfactory customer service is zero!!!!!!
Cons: The car could have been available
Cons: When I arrive they only have two cars the one I rent and a biger suv mine DID NOT HAVE LIGHTS YES HEAD LIGHTS BURN ON ONE SIDE insted of gave me the upgrade they release the car like that it cost me more than 150 us dollars as i was stop twice by police not counting how dangerous was driving like that
Pros: Nothing. Staff were incredibly unuseful. Never hire from this company. We didn’t even end up getting a car both times. They just want your money.
Pros: Randy was super fast and super friendly. Picking up the car was literally 10 minutes.
Cons: This time everything was great.
Mini (Hyundai i10 or similar) is the most frequently booked rental car type from Alamo in Santo Domingo.
Alamo has 7 rental locations in Santo Domingo. Take a look at our Alamo rental location map to find the best rental cars near you.