Pros: The person in charge attitude was awful, he didn't listen or responded to anything I said or asked him, he also wanted to charge for an insurance I declined the whole time. when I did the reservation over Kayak, the rental cost was gonna be under 300 dollars and the man wanted to charge me almost 1000 dollars because an insurance I was needing to have in order to rent the vehicle. he also told I was not forced to rent the vehicle with them.
Cons: They suck, and don’t rant there
Pros: NOTHING..I WAS ROBBED
Cons: DO NOT RENT AT ACE IN DOMINICAN REPUBLIC
Pros: The staff was nice and there were no additional charges or hidden fees.
Cons: The pickup and drop-off was slow. The car was dirty so they needed to wash it as if they didn't know someone was going to rent it.
Pros: The staff was helpful, even though we ended up canceling the rental.
Cons: The name of the company was different which was not helpful. Our flight was delayed and came in late the lights in the rental place was turned off. Which was discouraging. They turned it on when we approached the door. Our car was gone, they did not take the insurance that I purchased thru Kayak.
Cons: This is the fourth time that they don’t have ANY unit available (even though that reserve was made 3 weeks before). Don’t rent from ACE or Nelly Rent A Car (same company).
Cons: They didn't have a car when we got there and didn't even make any effort to find a car for us and blamed on me that I made a reservation too late. They shouldn't have accepted the reservation if they didn't have enough cars.
Cons: Ace doesn't exist. They did not have our car. They had no cars available. Staff surly and unhelpful. Never again.
Pros: Nothing workers was trying to play me
Cons: Don’t change the price when ready to pick-up the car
Cons: The entire transaction was a giant headache. They did not have the car I reserved. I had to pay more for a different SUV because that was the only vehicle in inventory.
Cons: Major scam - They did not hold our car for us one hour despite knowing our flight info and that we were delayed by one hour. When we got there our $335 car was not available and the only thing they had to offer us was $1000+. This is a scam! Our friends were in the same boat. I suggest - use uber!
Be Prepared in the DR
Pros: There was nothing to like about my experience o renting car from "ACE" which turned out to be Nelly because ACE doesn't actually have an outpost in the DR.
Cons: I'm used to the hard sell where rental companies try to scare you into purchasing insurance but I was unprepared for what awaited me in the DR. The price I had arranged for an SUV was $220 for 8 days. When I got to the counter he told me the price tag was $650. When I asked what the price would be without insurance he said $300. So I had to dig up evidence that his price didn't match our quote. Finally he gave us a list of all the different insurances that could be purchased so I could see what the add ones were. They wanted to take a $3000 deposit to release the car without their additional insurance. At the end of all this haggling I took basic CDW for an extra $13 a day even though he wanted never to know if I got in an accident o would be on the hook for a $2000 deductible and would probably need to get a lawyer and pay a fine. Then they pulled up with an old Kia sedan. When I pointed out that this was not the car I arranged he reluctantly went to investigate with his superior if I could receive a discount. My total price was $270 with a crappy old sedan. The Kia had 90+ thousand kilometers on it. It had worn under-inflated tires (which I refilled later in the trip - they were reading around 25psi instead of 32psi). My last complaint is that the car made noises when it drove which was very discomforting given the experience I had gone through to get it. In the end I didn't have any accidents but the driving was pretty intense at points. Thus my admonition to be prepared if you want to rent a car in the DR.
Mini (Hyundai i10 or similar) is the most frequently booked rental car type from Ace in Santo Domingo.
Ace has 2 rental locations in Santo Domingo. Take a look at our Ace rental location map to find the best rental cars near you.