2.0
Horrible service. Waited 90 minutes to get car. Outside in sun, no bathrooms. Car was a 15 year old Jetta with soiled seats, headliner falling out. Upon return they asked me to vacuum sand from the beach out of back seat. waited outside in sun with no bathrooms for another hour just to return vehicle.Reviewed 2025 Jul 02
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2.0
One of the tires had a leak and we had to re-inflate each morning. The key fob didn't work and we could only lock/unlock the car manually. The Bluetooth/stereo would freeze and re-boot every 10 or 15 minutes of driving, the drivers seatbelt didn't automatically retract anymore and there were random pills in the door pocket when they gave us the car.... If Kayak had disclosed the rental company before booking, I would have gone with someone else. The car was cheap though so at least I saved some money.Reviewed 2025 Apr 13
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10.0
The shuttles come fast, the price is great and the return process was super easy!Reviewed 2025 Apr 09
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2.0
The price was the only redeeming factor. The van they gave me was falling apart. They tried to upsell me many many things. The staff were short and rude.Reviewed 2025 Apr 07
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2.0
The Honolulu branch was truly awful. Rude, unhelpful, & a giant scam. I would be embarrassed to list them on my websiteReviewed 2025 Mar 29
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2.0
Picked it up 4.5 hours later . They charged me $70 because I was late lol. Never again with Economy.Reviewed 2025 Feb 26
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6.0
The price was great The pick up service at the airport was great!! The facility is a bit shady!! The agent was harsh and borderline rude! She made it clear we would be responsible for any damage- they dont deal with insurance companies! I called our insurance agent who advised we return it due to the policy concerns! We noticed damage halfway into the week- never pointed out to us which caused a good amount of stress! Thankfully I learned that my credit cards covers damage and in the end we were not liable! Was the low cost worth the headaches- no way!Reviewed 2025 Feb 02
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10.0
There was a significant backlog to pick up the car. Required a 30 min. wait.Reviewed 2024 Oct 29
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6.0
I guess I should've known economy means cars not good, it got me around but I guess I got my wish but the car seemed rickety and about to fall apart, with approximately 71,000 miles what do I expect, but I really shouldn't bad mouth the company because hahaha I may use it again, sorry for telling the truth!!!!!Reviewed 2024 Oct 21
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2.0
Prepaid rental. Delay in pickup as their shuttle was caught in a traffic accident. They charge a fee if you are late but don't tell you, they just charge your card.Reviewed 2024 Oct 15
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2.0
I was an hour late to pick up, still when they were open, and I was charged extraReviewed 2024 Oct 07
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4.0
This was the worst car rental experience I ever had. It was way off the beaten path. If I had known how far it was from the airport I probably would not have gone with this company. Then when we got there, they made us sign on to a clipboard and wait outside in the heat. The area seemed kinda seedy and the entire lot was just dirt. They seemed understaffed and so the process took longer than it should have. The car upholstery was all stained white and it seemed like the brakes were getting bad. It was a very small operation so there were only a few spaces to return the rental cars for inspection. I was worried how long the return process would take because they said allow an extra thirty minutes to return time so you can get your flight on time, which made me think there would be a long wait but then it turned out that the inspector was in that area so we didn’t have to wait after all. But just the threat of a delay gave me anxiety. I guess it’s okay if you don’t expect it to be much more than a small mom n pop business and don’t expect to see several employees working in the clearly marked return lanes etc. But the whole experience amped up my travel anxiety to the enth degree. It was probably because I have only had about five rental car experiences and they have all been with larger companies. So my expectations were dashed.Reviewed 2024 Sept 25
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