Cons: Everything was great
Pros: Size of vehicle
Cons: We rented a Chrysler Pacifica for Two weeks in Hawaii. The air conditioner worked intermittently which was very inconvenient when traveling with a family of six.
Cons: No Avis location at that address!!!
Cons: Clean smoke free car more than one agent checking customers
Cons: Better staffing. Had to wait 45 min in line when picking up the car. On top of the wait staff was less than friendly. Made me question why i did not choose Budget or Hertz.
Prices are a bit misleading too. Booked a car for 359 dollars... Ended up paying 600 once i drove away
Pros: Friendly, quick pick-up/drop off
Cons: First car smelled bad and I had to switch. I also was upgraded to car but that car (jeep wrangler) had no charger for cell phone or bluetooth. So it was a nicer car but with less amenities.
Pros: The drop off was easy and quick. The car was clean for the most part. Drove fine.
Cons: When we arrived to pick up the car we waited in line for the desk for an hour. Then we went upstairs and proceeded to wait another one hour 45 minutes. So altogether we waited 2 hours 45 minutes. And the waiting area was 90 degrees because it was outside.
Pros: Staff at drop off was very helpful
Cons: Customer service at pickup was grumpy and not very helpful
Pros: easy drop off and pick up
Cons: cost was much higher than what was quoted
Pros: The young man at the Avis counter made every effort to make a bad situation better after we were told that we could not have the car that we had a confirmation for and that we had actually reserved a smaller car. He said that we would have to take it up with KAYAK in order to get it resolved.
Cons: KAYAK and Avis need to interact better to be sure that he car that is reserved on the KAYAK site is what you will get and pay for when the car is rented and picked up.
Cons: Had to go to rental office for unknown errors in terminal for drop off
Not like the old Avis
Cons: I cheated on Hertz to give Avis a try. Boy was that a mistake. At one point they were equally competitive in quality, service, pricing and reputation. That sure has changed. Someone at Hertz at the executive level has created a superior culture and Avis’s went DOWNHILL badly. With Avis, the grass isn’t greener on this side of the fence.
Full-size (Chevrolet Malibu or similar) is the most frequently booked rental car type from Avis in Honolulu.
Avis has 4 rental locations in Honolulu. Take a look at our Avis rental location map to find the best rental cars near you.