Pros: Staff is really friendly and upgrade our car.
Cons: We don't notice that the pick up area is not in the airport, which is different to the arrow sign of Hertz Rental location. So we took uber to the real location where we thought it is far away from airport because the staff in the airport told us need to take ~10 mins by car. however, it only took least than 3 mins, even uber driver is surprised to the distance and asking us why we need to took a uber for this short distance.
Pros: No shuttle, long checking procedure
Cons: Need to have shuttle, need more orangized
Cons: I should have been notified in advance that my boarding pass and proof of my negative COVID test on paper were required at pickup. In the email I received nothing was mentioned about this and it was a huge obstacle for having a smooth pickup. Most of my stuff was still with my husband and all four of our kids while i had gone by myself to pickup the van. This Hertz is NOT located in the airport but is too close for any of the taxis to want to take me there so I had to walk all the way. They also tried to scam me with not getting rental insurance on the vehicle. I called my husband about as he’s rented cars more than me, and if you currently have auto insurance on a car you own it WILL cover the rental. Very disappointed in the whole pickup situation but other than that the vehicle worked well and was a decent price.
Pros: The guy running the show was crazy busy, and we watched him handle a difficult customer totally professionally.
Cons: I guess they had a system error and had rented out too many cars. We had to wait over an hour for one to be made ready for us.
Pros: Staff was friendly and helpful.
Cons: This Hertz is away from the airport. Had to Uber to it. There is no shuttle to this one.
Pros: Yes, all was easy
Cons: Nothing could have been better. Thank you
Pros: Staff was very helpful and friendly. Great location. Easy pick up and drop off
Cons: everything went smooth
Pros: Drop off was super easy and pain free and quick. And they really were friendly and helpful
Cons: It took way too long to get car, even though I had entered all information weeks beforehand.
Pros: Staff was very helpful and courteous. The rental and return were very easy
Cons: trying to sell me insurance that I did not need (liability)
Cons: Had some stuff from previous renters. Not sure if it was cleaned following COVID guidelines.
Full-size (Chevrolet Malibu or similar) is the most frequently booked rental car type from Hertz in Honolulu.
Hertz has 7 rental locations in Honolulu. Take a look at our Hertz rental location map to find the best rental cars near you.