Pros: Drop off was easy and the shuttle was convenient
Cons: Car pickup took over an hour, battery died without anything (ie lights) being left on, ridiculously high prices for the week we visited
Cons: Drop off was great ... fast, friendly and helpful.
Pick up was a mess. Long lines, unorganized, people upset and cutting line, people cutting to front not asked to go back line so then other people decide to cut. Probably 20 or more in line and only 1 to two people checking us in. When I finally made it attendant wasn’t very nice and they didn’t have car I reserved, said it would be a long wait. She said she would give me a higher priced rental for same price..I took it and looked it up later, she had lied...it was a lower priced car. One of the worst customer services experiences I’ve ever had.
Cons: Staff did not fix car problems properly - (car needEd windshield fluid & an oil change but they refused, & just put water instead. Also misleading discussion of pricing. A lot of pressure to upsell me. Staff Refused to adjust the reservation. I will never use dollar or thrifty again.
Pros: Great price. Great location.
Cons: I found a few fast food trash items left in the car from the previous users. Also, better driving directions to the rental office would have been very helpful. The entrance is located on a separate side street, not the street of the 'address'.
Pros: They gave a free AAA car category upgrade.
Cons: They had laid off too many clerks, and only one desk clerk had to service over 30 customers - we waited 2.5 hours in line to get a car. She was amazing. Someone needs to tell the company to hire back more desk clerks, the tourism is picking up in Hawaii.
Cons: Covid restriction wouldnt let me travel even though negative test result.
No refund and no reschedule.Thanks for taking my money for no service.Terrible!!!
Pros: When I was renting the suv online, I specifically asked for 6 people. When I got there, they were giving me an suv for 5 people. I had to pay extra $40/day
Cons: I specifically put 6 people for the suv. It would’ve helped if kayak gave me what I asked for on the search. This could avoid confusion and miscommunication
Pros: The staff was friendly and helpful and pick up and drop off was easy and fast.
Cons: I wish they had flying cars. Or at least cars with spy features. Like oil slick and remote driving.
Pros: The staff was very friendly and helpful.
Cons: Nothing. Everything was good.
Pros: Staff very helpful but waited in line to pickup car for 45 mins
Cons: shorter waiting time to pick up car and more car options!
Pros: Staff was friendly. Check in process was fast and easy. No issues with the car.
Cons: Only thing was that they did not have scratch & dent forms on hand and was told to just take pictures of scratches I found. Prior experience has taught me that this comes back to haunt me, other than that all was well.
Pros: Nice employees. Everyone from check-in, drop-off and shuttle driver were so friendly and made me feel like a valued customer.
Cons: Nothing was subpar. Everything was fantastic!
Full-size (Chevrolet Malibu or similar) is the most frequently booked rental car type from Dollar in Honolulu.
Dollar has 6 rental locations in Honolulu. Take a look at our Dollar rental location map to find the best rental cars near you.