Guest reviews
Overall rating
8.7
Excellent
Based on 88 reviews
Cleanliness
8.8
Comfort
8.8
Pick-up/Drop-off
8.6
Value for money
8.7
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Pros
"Staff was friendly and informative"
(in 3572 reviews)
"Great car - thank you!"
(in 5305 reviews)
""Great Staff, easy pickup dropoff.""
(in 2248 reviews)
Cons
"They had no cars available."
(in 4241 reviews)
"Car was not clean inside."
(in 4134 reviews)
"Difficult to pick up cars."
(in 4202 reviews)
Recent reviews
Traveler rating
29
4
2
0
4
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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10.0
Pros: They provided an upgrade since it was available, which was much appreciated.
Cons: Not much. My bill was different from my Kayak price, by about $70 dollars, but when I brought that to their attention, they made a quick adjustment and I paid the quoted price in the end.
review from
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7.2
Cons: It would have been nice to know our debit card would not work to rent a car and that we needed a credit card which we do not believe in we were from out of state and that was almost a bad deal
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8.8
Pros: I liked the roominess of the vehicle. The ability to connect my Android device to the HUD via bluetooth or USB was very helpful.
Cons: I don't love the RAV4's Ecoboost(?) feature. It felt like the car stalled at every stoplight, and the gas pedal wasn't very responsive then would jump after pressing hard.
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9.2
Cons: The poetry garage drop of could be better signed. Should tell you to grab a ticket and you won't be charged. It was too confusing.
review from
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10.0
Pros: Very nice efficient staff on both ends.
Cons: Nothing
review from
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9.6
Pros: The staff was so friendly and helpful.
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7.2
Pros: Rented car through kayak and had a check box for insurance. But turned out that the insurance was not through the car rental co. Not some 3rd party
Cons: I will be careful now and add the Insurace At the company site. Don’t fall for this.
review from
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2.0
Cons: Someone there to give us the keys. We had to rent from another agency.
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10.0
Pros: Great staff. Excellent facility.
Cons: Provide guidance for forming line at service counter: signs, ropes, floor marking, etc.
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10.0
Pros: The staff was very helpful and friendly at pick up and return. The car was very clean and, because the staff had recommended a slightly larger car due to the bad weather, safe.
Cons: I have nothing negative to say.
review from
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2.0
Poor Service
Cons: I was called the day before picking up the car to confirm the reservation, which was for 3pm. I arrive the day of my reservation at 3:02 pm to a closed and locked building. After calling a near by enterprise location I was told that the manager of the location I was at “had waited until 3:05 and then left, was out of the area and wouldn’t return” which was clearly a lie. The manager left early and lied about it. The manager never mentioned the closing time when calling the day before the reservation, and despite calling me and confirming - they felt no obligation to follow up before closing the office. Severly frustrsting and disappointing experience, which forced me to scramble to rent a car from another provider at the last minute.
review from
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10.0
Pros: Easy, friendly service, no hassle, good selection,
review from
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