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10.0
Everyone was friendly and helpful, they upgraded us to an suv free of charge since they didn’t have our reserved car which worked out well for the long drive in adverse weather conditions. Overall very happy experience!Reviewed 2021 Nov 24
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1.9
The hertz in Appleton is closed and we didn’t find out until the day before our travelReviewed 2021 Sep 13
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1.9
Hertz location was permanently closed when I arrived for pickup! Received no communication from Hertz or Kayak that location had closed. Paid in full when booked and was not able to get another vehicle from any other car rental service.Reviewed 2021 Sep 01
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1.9
When we arrived to pick-up our car from the Appleton, Wisconsin Hertz rental agency on 8/19/21, we were informed that Hertz had packed up and left on 8/13/21. They never contacted us to indicate what had occurred, either by phone, text or email. Our daughter was getting married on 8/21/21 and we did not have a car. We paid for the car, tried contacting them by phone, email and on their website. NO LUCK. Now, we are trying to get our money back. What happened to Hertz? Only Hertz knows and they aren't telling.Reviewed 2021 Aug 23
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1.9
The agency was permanently closed with no prior notification!! Left stranded.Reviewed 2021 Aug 23
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10.0
Pros:Transaction was quick and painless.Cons:No suggestions.Reviewed 2021 May 08
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8.0
Cons:Great gas mileage, but Kia Rio handles poorly in windy weather. Aerodynamics need improvement!Reviewed 2021 Mar 23
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5.6
Pros:The pickup was not at the Appleton Airport. I landed and went straight the Hertz counter and was told that I rented from Hertz half a mile down the road. They told me they could not change the rental and that I'd need to get an Uber to take me to the other Hertz location. I could however return the rental to the airport location. I won't rent from Hertz again and I will tell everyone I know about this experience.Cons:They could have switched the rental or at the very least given me a ride to the other location. I had to pay my Uber driver $10 for the inconvenience that Hertz caused me.Reviewed 2020 Oct 28
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10.0
Pros:excellentCons:naReviewed 2020 Oct 20
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7.2
Cons:Have car available at airport, transfer record of reservationReviewed 2020 Jul 21
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7.2
Pros:I went to the wrong Hertz counter. I went to the one at the airport but I really had rented it from a counter about a 20 minute walk away. The woman behind the counter went way out of her way to ensure that I got to the right place comfortably. She was incredible.Cons:I rented the car on Saturday to be brought back on Sunday. The woman at that counter did not tell me that the office would be closed on Sunday. I did not know how to return the car and did not feel confident that I did the right thing and was worried about being charged extra.Reviewed 2020 Feb 10
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2.0
Cons:The employees there were extremely rude and not willing to work with me whatsoever. Never going back. If I need to use a rental again, I'd rather go somewhere else than go back to that hertz and have that staff make me feel like a complete idiot. Horrible horrible customer service from the employees.Reviewed 2020 Feb 04
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