Guest reviews
Overall rating
8.9
Excellent
Based on 17 reviews
Cleanliness
8.9
Comfort
9.2
Pick-up/Drop-off
8.7
Value for money
8.8
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Pros
"Staff was friendly and informative"
(in 3572 reviews)
"Great car - thank you!"
(in 5305 reviews)
""Great Staff, easy pickup dropoff.""
(in 2248 reviews)
Cons
"They had no cars available."
(in 4241 reviews)
"Car was not clean inside."
(in 4134 reviews)
"Difficult to pick up cars."
(in 4202 reviews)
Recent reviews
Traveler rating
9
1
1
0
1
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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10.0
Pros: Very kindful staff. Perfect location.
review from
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4.4
Cons: I contracted to pick up the car at 12:00pm only to find the closed at 12:00pm. And Sunday. Nightmare.
review from
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10.0
Pros: Very nice people. Got me everything I wanted plus more!
Cons: The online system knowing if they have cars in at the time of booking a car on line. I thought I was getting a car for 1 and I was on my way there to get it and got a call saying they didn’t have any cars available at the time.
review from
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10.0
Perfect Car for PEI
Pros: We rented the smallest car size. It was an almost new Nissan Versa Note and while it doesn't have a ton of power the highest speed limit on any road we were on was 90KPH. While the trunk area was quite small, the back seats were easy to drop down so that made up for it. The car worked out great
review from
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10.0
Nice staff - excellent to deal with
Pros: They were great to deal with, and I ended up with a very nice upgrade. And no hard upsales like some places...which I really value.
Cons: The only issue I have is that the University Ave location closed at 6:00pm, and my flight was late so I needed to wait a day to get car. They should be open much later in the summer tourist season at least.
review from
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10.0
Friendly people
Pros: Quick service, ride to airport was a plus. Super nice people to deal with.
Cons: Selection of cars, I had requested for a sedan, but ended up with hatchback.
review from
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10.0
Very convenient, easy to find, easy to drop-off, e
Cons: Unclear explanation about fuel fill-up through them; I didn't take the option.
review from
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8.0
Pay more attention to locations
Pros: Counter service at enterprise was excellent
Cons: Even after a confirmation call two days prior to my trip, the kayak reps assured me that I was renting from the airport when in fact it was downtown Charlottetown. This caused me to have both a financial and time delay in getting to my destination.
review from
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2.0
Did not get the car - it had been given away.
Cons: When I reserved the car the pick-up time was accepted as noon on a Saturday. Due to a delay in the flight (we got to our hotel at 4 am with 2 young kids) we arrived at 12:35. The car rental office was closed, and would not reopen until Monday at 8 am. We called the Enterprise main phone number and explained the situation and was told there was nothing they could do. We left a message that we would return on Monday morning (after spending $250 on cab fees) to get the car. We arrived on Monday morning and our car had been put back in the system and was not available. A great start to our trip. Although I do understand we were late as we did not expect an office to be closed at noon at the height of summer, Enterprise has done nothing to address what happened. I do not think a noon pick-up time is acceptable when the office closes at noon. Very disappointed.
review from
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8.8
Pros: the ease of pick up
Cons: It was not clean
review from
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10.0
Save money at Enterprise Charlottetown
Pros: Saved money using Charlottetown Enterprise
review from
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8.8
Pros: Was upgraded for free, quick efficient service , friendly staff
Cons: Pickup/Dropoff: not open on Sundays and had relatively short "open" hours during the week ie not open after 5:30 pm
review from
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