Guest reviews
Overall rating
9.0
Excellent
Based on 35 reviews
Cleanliness
8.7
Comfort
9.1
Pick-up/Drop-off
9.3
Value for money
8.9
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Pros
"car was clean and nice."
(in 543 reviews)
"Dropoff was quick and easy"
(in 436 reviews)
"Staff is friendly and helpful"
(in 5532 reviews)
Cons
"There was no car available"
(in 368 reviews)
"Worst rental car experience ever"
(in 3805 reviews)
"Worst rental car experience ever"
(in 3860 reviews)
Recent reviews
Traveler rating
13
4
0
1
0
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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9.2
Quick check in and check out
Pros: The experience was a quick check in. They even brought us back home after dropping the car off which was very kind of them.
review from
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9.6
courteous service makes a difference
Pros: extremely courteous worker, made this a good experience.
review from
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10.0
Great rate. Great service
Pros: Agent accommodated my needs despite size of car reserve not being available
Cons: Color of vehicle- orange is a bit loud
review from
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10.0
Pros: Good gas
review from
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10.0
Pros: Seats in the Dodge Caravan were very comfortable. The car performed really well. It was easy to drive. It made for a more comfortable trip driving to Florida than using a regional airport with layovers, delays, long walks between arrival and take off stations, and uncomfortable airport seating,.
review from
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8.0
Pros: I liked the customer service rep at the Sarasota Airport. Very helpful and understanding.
Cons: The Maza was difficult to get in and out of. I'm 5'4". I've never had a problem entering a car before.
review from
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10.0
Pros: It was a cheaper price and Enterprise took care of me with the vehicle I wanted.
Cons: I didn't care for the optional insurance that was availabe.
review from
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10.0
all good
Pros: geezer here, first online experience with enterprise, very satisfied with rental and local office folks. Eileen there very professional and courteous.
review from
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10.0
Cons: I wasn't sure what type of gas to put into a hybrid. So maybe have that info fort customers would be helpful
review from
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4.0
Cons: Car smelled like smoke and when I asked them to swap it out so that my infant would not have to breath it in all weekend they told me it would cost me $15 more a day.
review from
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10.0
Great service from Enterprise again.
Pros: Used the same Enterprise location as ~ 14 months ago as my car was in the body shop for repairs again. Just as in late 2015, they picked me up at the shop on schedule, had a car ready and waiting, and dropped me back at the shop at the end of the rental period. All for very good price. Next time I will go up one vehicle size class, but that my my own fault.
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10.0
Great Service
Pros: Enterprise was excellent. Great value for the money, and it was an easy transaction.
Cons: Nothing
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