2.0
Reserved car online for noon pickup on Saturday. Called at 12:15 to make sure everything was ready before driving to rental office, only to learn the office closed at noon and would not reopen until Monday. This left me in a difficult spot, but things got worse when I went online to cancel the reservation and was charged a $306 cancellation fee. I won’t be renting from Hertz again.Reviewed 2023 Sep 23
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10.0
What I liked was how quickly I was put into a vehicle. Previous driver did not check back in properly or fill the tank. Good customer service overall though.Reviewed 2023 Aug 02
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8.0
I liked that we got a free upgrade, from a small SUV to a medium SUV, at no additional cost. Although I was worried that the gas mileage would suffer, it turned out to be a nearly new vehicle; the mileage was very good! The staff in the Hertz office could definitely use some professionalism. They do not greet customers when they come in, and the atmosphere is too casual for a business. The environmental decor is completely lacking. Could use comfortable seating at least..Reviewed 2023 Jul 08
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2.0
no available carsReviewed 2023 Mar 20
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10.0
At pick up, the car was ready, Katrina in Evansville was very nice and thorough about what I needed to know. Drop off at the San Antonio Airport was very easy and the guys were very nice as well.Reviewed 2022 Apr 17
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4.0
The people at the place we’re so nice and helpful. The car however smelled of smoke. The car had been cleaned and smelled strong of air freshener until the 3rd day when that wore off and the smell of stale cigarettes took over the car.Reviewed 2021 Dec 26
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2.0
I rented a car for a week from the Green River road Evansville Indiana location and I was told by a rep that if I returned the car earlier than when my reservation ended I would be reimbursed for the days I did not use the vehicle. I returned the car on the 3rd day of my rental and I was charged the full amount. If I would have known I would be charged the full amount I would have let the rental sit in my driveway for 4 more days. I told that to the person I returned it to and she said yeah that would be smarter "but there is nothing she can do about it now" because she had already processed the return. I asked if there was someone else I could speak to and she gave me customer services number. I called customer service on Monday (11/8) and they told me they could adjust my bill to the daily rate for a compact car but they could not do the refund until I was fully charged so to call back after Wednesday. I called back Friday (11/12) and they are now saying my bill should be even more than what I paid for it. If that was the case why would it make any sense for them to tell me to call back so I can be charged even more for returning a car half a week early so Hertz can benefit from charging me the full week and charging whoever else they rent it to that day. I am very unhappy with the misinformation I was given and how I was yanked around and wasted my time. I want to be reimbursed for the 4 days I did not use the rental car which is over half of my rental agreement. This is deceitful and Hertz is now able to use the vehicle for other customers that I returned early only at a cost to me. I am very unhappy with how I was treated as a Gold Plus Rewards member. I will not be using Hertz again.Reviewed 2021 Dec 01
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1.9
Ryan in Evansville was amiable, attentive and helpful - super great guy!! But the pickup and return was a pain in the butt!! I'll be returning to Evansville for the next few years, but I won't use Hertz unless it has an airport presence.Reviewed 2021 Aug 04
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10.0
It was "crunch" time to drive 7 hours to Northern Ohio for a Funeral Showing and Burial. I told the Hertz Representatives while there, my problem. They WERE FAST in doing my Paperwork, and made SURE I understood the charges. I asked to fill the Van with my belongings and they said "SURE, we'll get this done, and you pack your stuff, the Van's fueled up, and all set." They were fast, professional, and QUICK understanding my need(s). THANKS Evansville Hertz, you were helpful AND amazing!!!! sincerely, David E. FitzgeraldReviewed 2021 Jul 23
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10.0
Pros:Everything was good!Reviewed 2019 Jul 02
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4.0
Pros:ConvenientCons:Car smelt like cigarettes the inside had ashes all over the car and it was hideousReviewed 2019 Feb 04
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8.8
Pros:They had a good selection of cars that you can drive. They were up-to-date cars that were new and clean.Cons:The idea that you had to have a $200 deposit that was not mentioned until you got to the Hertz counterReviewed 2018 Jul 01
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