Pros: Everything was good!
Cons: Car smelt like cigarettes the inside had ashes all over the car and it was hideous
Pros: They had a good selection of cars that you can drive. They were up-to-date cars that were new and clean.
Cons: The idea that you had to have a $200 deposit that was not mentioned until you got to the Hertz counter
rules of car rental included "no smoking"
Cons: Rules of car rental were stressed upon check-in along with cleaning fees associated for smoking or pet in the car. My mother had just been hospitalized and I was in a hurry to begin my 310 mile trip. The car smelled rancid but I didn't have time to do anything else. I drove with windows cracked open and at times all windows all the way down. Very strong cigarette smoke permeated the car. Obviously it had not been cleaned enough after the last rental. Upon return of the car and discussion with Mgr, a discount of one day's rental was refunded. Cars that smell like that shouldn't be on your lot!!!
Pros: Great value and car.
Cons: Too much time trying to upsell to different car and services. No time demo car features. We never did fully understand the cars sound system, had to pull owners manual for cruise control operation, lot of dash board info displays but did not take time to review owners manual to learn how to use. Brief demo of such functions would add value.
Easy Rental Process
Pros: Kayak app was easy to use. Hertz people were friendly, inform, and helpful.
Cons: Walking out in the snow to the end of the parking lot to get the vehicle. No big deal, just not convenient.
Pros: Easy pick up and drop off
Cons: Needed more room but that was our fault
Cons: Hertz refused to rent me the car when I showed up to pick it up because I was using a debit card even though they had already charged my account and then gave me a phone number to call where I was told that because “I had canceled the rental less than 24 hrs I was eligible for refund”!!!!
Pros: Great car, nice people good time
Cons: I liked it all
Very easy and polite.
Pros: Car was ready and the staff was friendly.
Cons: Nothing everything was fine.
Pros: Easy pick and return
Cons: Doesn't tell you that they don't accept debit cards, even if it acts like a credit card. Hertz would not accept it and I had a hard time getting my money back, I tried calling kayak customer service and they transfer you to a answering machine.... an answering machine! I finally had to call hertz customer service to cancel reservation and now have to wait 10-14 business days to get my money back... hopefully I do get my money back. If not I'm going to be even more upset.
Hertz has 2 rental locations in Evansville. Take a look at our Hertz rental location map to find the best rental cars near you.