Pros: Staff was friendly and everything was very easy.
Cons: Very satisfied!
Great all around.
Pros: Excellent customer service. Free upgrade to the perfect vehicle for our needs to move my daughter back to school.
Family vacation rental
Pros: Easy pick up and drop off.
Pros: Wanted the advertised Soul, liked the free upgrade and nice people.
Cons: You guys never have the car you feature on your website when we are making reservations??????
Cons: Booked online...at airporr because had biggest selection, had a family member drive all the way out to pick up car while on vacation to be told since I was PAYING with my debit card i could not take the car. Mind you I tried to call ahead to see what was needed only to get no answer. Never again and now would like refund for insurance prepaid...
Not much help
Cons: When to the service counter. It costed 100. A night for this car and they wanted to add 13.50 to have my spouse drive it. They made us walk way out in a dark parking lot and did NOT bring the car to us. Then there were door dents not reported so we had to walk all the way back up and the counter person did not come out and look at them. We waited to show the dents for 2 other clients which took about another 1/2 hour of our time. Just poorly managed... not very good customer service and costly.
Pros: Pickup in Flint - Easy access to counter area, friendly staff, nice car.
Cons: Car didn't have USB to charge phone. No USB or BT to intreface with stereo.
5wks and no problems
Pros: Pick up and drop off was a breaze. Car ran great!
Cons: Rear tire had a slow leak but I doubt they knew about it until I told them at drop off.
We rented a minivan one way for a move from Michig
Pros: The van was in good condition when we picked it up and the seats folded down easily. Much less expensive for a one way move than a rental truck and easier to drive through the mountains. No problem with the return. Very happy with our rental. Thanks Enterprise.
Cons: There was a problem when we picked it up and we had to wait about an hour which messed up our schedule a bit. However, the rental agent was very nice and apologetic and gave us a free tank of gas for our trouble.
Pros: I appreciate the policy of having a full tank of gas on pickup (& drop off).
Cons: We were quite upset to be told upon arrival that they would not accept a debit card for rental - only credit since it was a one-way rental (even though we used our debit to reserve it). That was not clearly stated anywhere on the website when we booked it. Also, as soon as we got the car on the road, we had to immediately pull off at a gas station and chisel out all the slush that was packed so tightly in all 4 wheel wells (literally - chisel - using the handle end of the window washer wands that are at the gas pumps), it wouldn't allow the full turning radius on the wheels! It appears the car had been very recently returned and no one bothered to prepare it for the next customer.
As if you're family
Pros: The enterprise location at Bishop International Airport (Flint, MI) guaranteed that my first rental from enterprise would be one of my best customer service experiences and my absolute best car rental experience. I lay heavy emphasis on hospitality in my own character. It was nice to see a company embody my own morals of how people should be treated. Even the enterprise mainline had excellent customer care. Enterprise gets 5 stars from the top all the way down to the local morning manager and employees.
Enterprise has 2 rental locations in Flint. Take a look at our Enterprise rental location map to find the best rental cars near you.