8.0
wish the car was less used/abused, and quicker pick up at the pick up spotReviewed 2022 Oct 31
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6.4
Pros:The car was recent, cheap, and drove really well The staff did their best to helpCons:The waiting time at the airport was pretty long both on pickup and dropoff The car had a lot of marks of dirtiness inside and outsideReviewed 2019 Sep 09
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4.4
Cons:There was zero signage for drop off. Missed my train because I spent 30 plus minutes looking for the location.Reviewed 2019 Jun 02
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4.8
Drop-off charge or prepayment?Cons:- Although I had prepayed the rental cost, I was told I needed to pay a "drop-off" charge which is "never" prepayed. That charge would have doubled the total cost of the trip. I did not accept it, and finally managed to go with the prepayment bill, but the rental car agent became very moody after this. - The rental cars in France are supposed to have some accessories such as a warning triangle, extra light bulbs and a blue parking card. I only found the first item in the car. - The water tank for windshield wiping was empty. Which I only discovered when the birds made a mess on the windshield. The day after, I had to use soap and hot water to clean the window. Without this, the visibility was very poor at sunset time.Reviewed 2018 Jul 12
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5.6
Horrible customer servicePros:I like the carCons:When we arrived, the car was not ready, so the person attending had to clean it up and prepare it. The worst part however was the return. The same guy was on the phone when I arrived and completely ignored me and another person for 10 minutes. When I gestured if it easy Ok to leave the keys, he pretty much insulted me. I travel around the world every month and always rent from different companies, but my last three Hertz experiences this year have been utter nonsense. I won't be renting from Hertz ever again.Reviewed 2017 Sep 16
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9.6
Did exactly what was neededPros:Liked the car, no issues, efficient drop off.Cons:Pick up could have had less queue if they had more staff.Reviewed 2017 Sep 04
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6.0
Hertz Bordeaux airportPros:Courteous employees at the desk and in the l to (they missed damage on the vehicle and corrected that and apologized)Cons:Kayak stated $15/day for GPS, but Hertz charged Euro 30 (= $36); never received a receipt from HertzReviewed 2016 Oct 05
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8.0
Cons:Car not clean outside ...and goof be better inside The queue at the desk very long. Not very friendly when receiving the car at the parking. Very nice at the dropoff.Reviewed 2016 Oct 04
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