Guest reviews
Overall rating
9.0
Excellent
Based on 21 reviews
Cleanliness
9.5
Comfort
9.5
Pick-up/Drop-off
9.0
Value for money
8.6
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Pros
"Staff were friendly and efficient."
(in 2332 reviews)
"Car was clean & comfortable."
(in 5675 reviews)
"PIckup and dropoff was was quick."
(in 2382 reviews)
Cons
"The car was very dirty"
(in 195 reviews)
"There were NO cars available!"
(in 6133 reviews)
"I'll never use Hertz again."
(in 511 reviews)
Recent reviews
Traveler rating
10
1
1
0
0
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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4.8
Cons: Actually be open to receive the customer at the appointed pick up time
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9.2
Pros: Great staff and they worked with me regarding a breakdown problem.
Cons: Car broke down on highway at 50 miles. Difficult to get hertz to call back and bring a replacement car. It took 3 hours to get the replacement car. Hertz however gave me a 50% refund for the inconvenience.
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10.0
Pros: Staff great and easy to pick up and drop off
Cons: No issues Very pleased
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8.8
Pros: Hertz was entirely without fault. Very polite, prepared and accommodating. Kayak did not clearly display that the 33% additional taxes, so my reasonable rate became EXPENSIVE. Too much SMALL PRINT, HIDDEN IN THE DETAILS, NOT CLEARLY STATED that YOU WILL HAVE TO PAY A LOT MORE.
Cons: Kayak did not clearly display that the 33% additional taxes, so my reasonable rate became expen$ive. Too much SMALL PRINT, HIDDEN IN THE DETAILS, NOT CLEARLY STATED that YOU WILL HAVE TO PAY A LOT MORE. I will not consider using kayak in the future.
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10.0
Cons: They didn’t have the make / model I requested
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9.6
Pros: Staff very friendly and helpful. Drop off easy.
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10.0
Great rental
Pros: Great condition, excellent car, good price.
Cons: Nothing.
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10.0
Great experience at Great Falls
Pros: Rented a car at Great Falls Hertz, staff there are very friendly and professional - they explained the rental options clearly and no pressure to added any extra service. The checkout and return process is smooth and no hidden charges. The car we got was a 2018 Corrola, nice, clean and gas efficient. We got what we expect from a good reputation car-rental company and we will keep Hertz as our #1 choice for our next trip.
Cons: Noop! Reached the par of excellence.
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9.2
Antiquated checkout at Great Falls
Cons: Long line took forever to get vehicle
review from
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8.8
Cons: I have a professional membership that is supposed to give me a 25% discount on all Hertz rentals. The boy working the desk that night told me he couldn't figure out how to apply it so I was charged full price.i a
review from
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7.6
Pros: Overall, was impressed with the convenience of on site car pick up and delivery.
Cons: Check in pressure to buy insurance, large return fee for dropping off at another location.
review from
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10.0
Pros: Easiest pick up and drop off took 5 min to pick up and less then 2 to drop off wonderful
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