Guest reviews
Overall rating
7.5
Good
Based on 51 reviews
Cleanliness
8.0
Comfort
7.8
Pick-up/Drop-off
7.2
Value for money
7.1
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Pros
"Staff were friendly and efficient."
(in 2332 reviews)
"Car was clean & comfortable."
(in 5675 reviews)
"PIckup and dropoff was was quick."
(in 2382 reviews)
Cons
"The car was very dirty"
(in 195 reviews)
"There were NO cars available!"
(in 6133 reviews)
"I'll never use Hertz again."
(in 511 reviews)
Recent reviews
Traveler rating
15
9
3
4
3
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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9.2
Pros: Staff was hospitable and friendly.
Cons: Not y’all, but the rental return was hard to get to in St. Louis.
review from
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10.0
Pros: Perfect. On time & convenient.
review from
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10.0
Pros: Friendly & quick. Out the door after pick up in about 5 mins or less.
Cons: Nothing, assuming the charges come thru properly. Dropped off after they closed, which was very easy.
review from
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6.4
Pros: Staff was very friendly but certainly understaffed. I was contacted 8 hours prior to picking up that the lot I was supposed to pick up from would be closed and to pick up at the airport. Once at the airport I was told they had no cars. After about one hour, we got a car. Staff was good and not her fault. The original pick up area over promised and should have called sooner.
review from
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6.0
Pros: The manager doesn't care if you get your car no matter the circumstances. She made it clear my problem ( and I was a paying customer) was not her problem. I left in tears.
review from
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8.0
Pros: Very friendly easy pick up and drop off
Cons: All cars going out of state needs cruise control.
review from
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2.0
Cons: Had to cancel the car rental so they charged me $62.50 cancellation fee.
review from
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2.8
Cons: Staff needed to call Hertz with questions. No airport shuttle. Had to pay a taxi. Could not add 2nd driver without additional fee.
review from
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10.0
Cons: The drop off point was different than the pick up at the direction of Hertz however upon arrival the drop off point was closed. There was some confusion when we called the 800 number for assistance but after calling the local, pick up location (airport) we were ultimately directed to bring the vehic
review from
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9.6
Pros: The staff was very friendly and helpful, would use over again and again!!
Cons: When I searched for a car rental, I was asked what airline I was using, I assumed it would have used the Rental located at that airport, I had to take a Taxi to another Hertz location, it saved me money though, I guess I can't complain to much!!
review from
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10.0
Pros: Hertz
Cons: The online process...had to redo rental via hertz because certain things were not explained well
review from
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2.0
Cons: the car they gave me did not have working aux ports, they had no other vehicle and could not fix them. did not offer anything to compensate for renting me a faulty vehicle.
review from
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