2.0
You allowed us to rent a car that they did NOT HAVE!!!! They were sold out of cars and that is the only reason that we flew into GPT. They had been out of cars for days due to a special event that was happening in the city. All agencies were out of cars. Very bad business.Reviewed 2023 Oct 12
review from 10.0
Pros:All aspects of rental in Gulfport was excellent. The automobile was great and the employees extremely helpfulCons:Can't Think of anything,Reviewed 2021 May 05
review from 2.0
Pros:Absolutely NOTHING, my vehicle was canceled - not by me, without being reached out to and informed ; found out during pick up. Will be calling to file a complaint tomorrow and request for a refund of 132$ cancellation fee becuase I never canceledReviewed 2021 May 01
review from 10.0
Pros:Perfect. On time & convenient.Reviewed 2021 Feb 07
review from 6.4
Pros:Staff was very friendly but certainly understaffed. I was contacted 8 hours prior to picking up that the lot I was supposed to pick up from would be closed and to pick up at the airport. Once at the airport I was told they had no cars. After about one hour, we got a car. Staff was good and not her fault. The original pick up area over promised and should have called sooner.Reviewed 2020 Sep 25
review from 6.0
Pros:The manager doesn't care if you get your car no matter the circumstances. She made it clear my problem ( and I was a paying customer) was not her problem. I left in tears.Reviewed 2020 Jul 25
review from 2.8
Cons:Staff needed to call Hertz with questions. No airport shuttle. Had to pay a taxi. Could not add 2nd driver without additional fee.Reviewed 2020 Feb 03
review from 10.0
Cons:The drop off point was different than the pick up at the direction of Hertz however upon arrival the drop off point was closed. There was some confusion when we called the 800 number for assistance but after calling the local, pick up location (airport) we were ultimately directed to bring the vehicReviewed 2019 Apr 21
review from 9.6
Pros:The staff was very friendly and helpful, would use over again and again!!Cons:When I searched for a car rental, I was asked what airline I was using, I assumed it would have used the Rental located at that airport, I had to take a Taxi to another Hertz location, it saved me money though, I guess I can't complain to much!!Reviewed 2019 Mar 19
review from 10.0
Pros:HertzCons:The online process...had to redo rental via hertz because certain things were not explained wellReviewed 2019 Feb 28
review from 2.0
Cons:the car they gave me did not have working aux ports, they had no other vehicle and could not fix them. did not offer anything to compensate for renting me a faulty vehicle.Reviewed 2019 Feb 04
review from 2.0
Cons:location was closed when plane landed. took bus to hotel in biloxi no shuttle between airport and location, I was told this when I called the next morning. car was not used and my fee with you was non refundable after pick up date, will not use your service in futureReviewed 2019 Jan 13
review from