Guest reviews
Overall rating
8.7
Excellent
Based on 15 reviews
Cleanliness
9.3
Comfort
9.2
Pick-up/Drop-off
8.2
Value for money
8.5
Skip to main content
More
Pros
"Staff were friendly and efficient."
(in 2332 reviews)
"Car was clean & comfortable."
(in 5675 reviews)
"PIckup and dropoff was was quick."
(in 2382 reviews)
Cons
"The car was very dirty"
(in 195 reviews)
"There were NO cars available!"
(in 6133 reviews)
"I'll never use Hertz again."
(in 511 reviews)
Recent reviews
Traveler rating
3
2
0
0
0
-
9.6
Pros: fast, friendly service. good price.
Cons: A "leave the key and go" drop-off service, instead of queueing also with customers that were picking up the car.
review from
-
9.6
Pleasant trip
Pros: Excellent rear view camera, cruise control operable, low consumption modern car, accurate navigator.
Cons: Car book was not in english. Navigator voice orders disabled (could not discover how to activate). A brief introduction from staff at pick up would be helpful
review from
-
8.0
all fine
Pros: Nice price for what you get and easy going of reservation etc.
Cons: Too small remarks: Reserved the car Saturday evening for pick up at Rue du Simplon. Went there but nobody was there yet and in the emd had to go to Place du Tunnel to get the car. Overloaded parking lot for drop off, leaves you feel a little bit uneasy to park the car there.
review from
-
9.6
Cons: no clear directions for where to go to drop off keys
review from
-
6.8
Lack of Transparency
Cons: the surprise 50chf for mandatory insurance upon arrival was not appreciated. Your competitors list this up front and although your method got us to rent from you this time, this experience has left us with no desire to use Hertz in the future. Transparency is a virtue which is respected on the consumer side but obviously used for financial gains on yours
review from