Pros: "Great crew and comfortable seat"
Pros: "The crew was polite and helpful."
Cons: "Our flight was delayed every 2 hours for a total of 6 hours. After a long trip from the US to London, we were disappointed to sit in the London airport for an extra 6 hours."
Pros: "The crew was nice"
Cons: "One of the toilets was out of order"
Cons: "The landing was very bad"
Pros: "Pretty excellent overall. Boarding very speedy."
Pros: "It was on time"
Cons: "Bad Terminal and riude check in staff. Sell dear gin tonic and no lemon. hostesses refused to remove used cups for three hours and 3 trequests. Real shame! I took my cups to the gulley myself!!"
Pros: "The colors?"
Cons: "easyJet used to be such a bold and new company. Now it feels like cattle herding."
Pros: "On time flight Efficient"
Cons: "Computer system broke down Seats do not recline at all"
Cons: "Landing - The pram didn’t wait for us at the gate, we picked it up with lagguage. Boarding- the land crew didn’t help or offer any solution for going down 2 floor to the shuttle with a twin pran"
Cons: "overcharged for handbaggage which as allowed, air conditioning broken, and delayed over 2 hours"
Cons: "Flight delayed - departure hall like a barn - stands 30 min before boarding"
Cons: "Delayed, limited food menu"
Pros: "We left and arrived on time."
Cons: "EasyJet’s process for boarding is a bit odd. Everyone piled up at the gate in one big cluster, then blocked others from getting on as they were called. I even saw one person duck under the rope and cut in front of everyone else."
Pros: "Staff handled some rowdy clients very well. Good value efficient service. Nice to see that they were tightening up on carry on bags - never enough room especially on winter ski flights."
Cons: "Seat legroom tight for a 6 footer - Food/Drinks service ran out of time to reach us."
Pros: "Late arrival fog in Geneva"
Cons: "Speedy security and short walk to the boarding g area and plane make Southampton my airport of choice"
Cons: "I had 1 hour for my connection. It was absolutely impossible to make the connection in 1 hour. They should never have issued that ticket. They took no responsibility. I had to make the rest of my journey by train."
Pros: "The crew were pleasant & multilingual."
Cons: "I had to check my small cabin bag in on both legs of my journey. Also, the ground staff in Barcelona could improve their customer service."
Pros: "הטיסה עברה מצויין..שרות מצויין..הופתעתי לטובה..ממליץ"
Pros: "The food is reasonably priced and tastes good."
Cons: "The seats don't recline and are so cramped you can't possibly take a nap."
Cons: "The take off was delayed too much."
Pros: "Text messages on flight status and boarding procedure"
Pros: "The hot tea"
Cons: "The noisy children they were not controlled by there perants"
Pros: "Courtesy and helpful."
Cons: "Original welcome at check-in."
Cons: "Flight canceled on the day of. No other flights from Gatwick to Geneva that day."
Pros: "That we had priority boarding because 2e had a small child with us"
Cons: "There was a delay on both flights. I had a small child with me which was hard ."
Cons: "Over course we were delayed 45 min not sure why. And if you've never been on their planes before just know that if your 6 ft tall there is not enough leg room."
Pros: "Bag drop very quick. Service friendly and efficient ."
Cons: "A lot of speedy boarders so almost defeated the object of prebooking but still better than not having speedy boarding."
Cons: "1:15 delay"
Cons: "2 hours delayed"
Pros: "I was offered to check in my hand luggage for no extra fee"
Cons: "apparently easyjet sends wrong check-in instrucions to all passengers and so we had to shuttle between terminals, face extremely long queues etc. check-in took from arrival to arriving at the duty free lounge 1.5 hrs(!)"
Pros: "Boarding and getting off the the plane using both front/back doors makes for quicker processing."
Cons: "Paying for coffee on the flight."
Pros: "Flight delayed due to fog which was frustrating. However the crew were very nice, the captain even came out and apologised and gave people an explanation for the delay."
Cons: "The whole thing that it takes off from the old terminal was just awful, every step took twice the time and eventually came running to the plane only to discover that it's going to be late in take off 1 hour late! It ruined my plans! There was no compensation and the flight was not cheap! I had to pay 50€ for the suitcase and 9€for food while for the same price two weeks ago I had a flight way and back with a different company for the same price including food and a suitcase. Never flying with easyjet again"
Pros: "Easy and smooth boarding, on time"
Cons: "Cannot lean backward the seat, no complementary drinks at all, laggege cost too expensive"
Pros: "Check in counter was closed. earlier than 60 minutes before flight. I lost the flight,.There were also other 4 peopl with the same problem."
Cons: "Not even the handling afterwards was fokay. They üprovided no assistance in boarding the plane, like issueing a new boarding card."
Pros: "The price"
Cons: "I had to pay 120 euro to check two bags at the gate when everyone else was getting it free"
Pros: "The flight crew was quite lovely and accommodating. Very friendly, they would make a point to speak to everyone. The actual flight was great."
Cons: "One of the worst check-ins I have witnessed. My name is Tania and I do travel on a weekly basis due to my job. This is the worst, rudest check in crew I have ever seen. The communication with your customers should always be pleasant and polite, not arrogant and, quite frankly, dismissive. As it happens with many flights, a lot of travelers are not familiar with the "one bag" easyjet policy. I did not have the issue as I am quite familiar and make a point to put my tiny hand bag inside my carry on. I did witness the uncourteous way the boarding crew explained or shall I say, unexplained the policy. As it was a rather full flight, most of us that boarded pat had to check in our bags as we board the flight. The boarding crew did not bother to let us know that it was a full flight and unfortunately we had to check in out bags, but rather ignored us, put the checkin tag on our bags while avoiding eye contact. I had to literally bend over to search for the boarding crew 's eyes to confirm I had to check in my luggages as she refused to even listen to my question. She rudely responded that yes, your bag in going down. Now, as I said, I am a frequent traveler, and I understand the stress of the flight running late, the ocerbookings, the cancellations and the less amiable travelers (I have seen my share or indecent people who have no decor what so ever). However, in this case your boarding crew did nothing to communicate properly to their customers, your customers! Being rude, unfriendly and unnacommodating is simply unacceptable when it comes to customer service. I normally don't write reviews, but the behavior was so outraging that I cannot be a quite passenger... not this time."
Pros: "on time, not overcrowded"
Pros: "The leg space was better than usual"
Cons: "I expect water to be provided in any flight, and it was missing"
Cons: "Gate agents failed to treat me with compassion and were bent on charging me GBP 45 for a second item small backpack I had genuinely thought I would be fine to bring onboard"
Since the BUD-TLV flight got cancelled a week ago, I never made it to Israel. I have postponed the trip by a week. Also on the new flight by WizzAir there was a delay. Horrible airlines.
The flight was 20 minutes late to board and there was no communications about this.
We couldn’t land in Mykonos, so landed in Athens without getting any further informations how to get to Mykonos then.
Too many hours of delay ( 4)
Pros: "The flight was fine"
Cons: "Let me know by mail to check in before I got to the airport and save me 35 euro"
Cons: "Lower the aircondition temp, it was hot in the plane during flight"
Pros: "The offert of 5 euro discount on Duty Free products when you buy some food over 6 euros."
Pros: "The crew was ok. The seats no conmfortable."
Cons: "Every time the same problems. Bording we have to wait almost an hour and then all the people have to wait for the bus in a very Small place(like animals) then at the bus... waiting in a full one untill someone says ok to ride.."
Pros: "The leg space"
Cons: "The don't let you sit together unless you pay extra, it's absolutely absurd. Thay put us on the opposite side of the airplane."
Cons: "You must check in few hours before the flight. Checking in at the airport will cost you 35€. Besides that, the boarding took almost 40min and the seats are not comfy at all. That said, i would rather pay extra $50 and fly with normal company."
Pros: "Good flight, easy check-in, direct 4 hour flight"
Cons: "Seat not inclining."
Pros: "Overall experience was good. Boarding was fine and onboard crew was nice and helpful."
Cons: "Seats do not recline and there is not a lot of legroom, especially if you are over 180 cm."
Cons: "Flight was late abolutnie 1 hour"
Pros: "I think some of the issues were passenger related, and passengers not listening to the crew. So it wasn't so much I liked it but some of the crew's attitudes were warranted based on the passengers."
Cons: "We were loaded onto the bus to take us to the plane and then stood on the bus for 45 minutes! Then were delayed even longer. With zero explanation the entire time. Additionally having to pay for even water is a bit much, especially when I came prepared, but drank more because it was hot on the bus."
Pros: "Once boarding started it was very fast and flight left shortly after"
Cons: "Seats are very uncomfortable"
Pros: "Kind stevards clean plane no delay"
Cons: "More comfortable seats but this is low cost company :)"
Pros: "Service, smiling and attention to details."
Cons: "No kosher food."
Pros: "On time, cabin crew, ease of boarding and amount of bags I could take with Priority Boarding"
Cons: "My seat hadn't been cleaned prooerly before I got there and if I hadn't done it myself, I would have someone else's chocolate all over the seat of my trousers. Also, the bathroom floors were really gross, to the point I had to roll uo the legs of my trousers so they didn't get wet when I needed to use the toilet."
Pros: "The price"
Cons: "The borsing from terminal 1 is should be highlight The man in the check in and bording wad not nice at all. He didn't answer any question. They took our hand bag. We couldn't take it to the plan and no one explaon why."
Pros: "The crew was very nice. The flight was ok"
Cons: "Not much of a food choice.."
Cons: "No air conditioned 2 hours late Poor ground service"
Pros: "The flight was overbooked so they took my wife of the flight"
Cons: "Flight delayed by more than 2 hours, additional 40 minutes in the plain before departure. At least 30 minutes until doors opened. Overall huge delay that totally killed my business day."
Pros: "Everything was on time, no delays. Polite crue. Easy boarding."
Cons: "The seats are not comfortable at all"
Pros: "On time boarding, departure and arrival. Smooth flight. Better than Ryanair."
Cons: "Seats were horrible. Narrow, no leg room and awfully uncomfortable. Worse than easyJet."
Pros: "Pilot flew well Cup Noodles available to buy"
Cons: "1h+ delayed No information from the staff or crew (only one apology from the pilot) Left waiting in multiple places including outside the aircraft No updates whatsoever on estimated departure and arrival"
Pros: "Pleasant staff."
Cons: "Plane was late and all passengers had to wait at the gate. Too many people for such a small area for that length of time."
Pros: "Flight was on schedule"
Cons: "No free drinking water"
Pros: "Price and schedule. Going on time with no delays. Good value for money."
Cons: "Very hard on baggage policy"
Pros: "Cheap with early booking"
Cons: "No food, even free coffee."
Cons: "Priority: advantage only on call. Afterwards no adantage afterwardsroom for hand luggage"
Pros: "Cabin Crew and Pilot did their best"
Cons: "Flight was delayed and landed in Birmingham instead of Luton, due to Luton being closed at midnight"
Pros: "The flight was cheap and got you where I wanted"
Cons: "Make sure you queue early if you want to take your hand luggage on board, as if you are too late in the line they will make you check it into the hold at the last minute. I guess I should have realised that by how early people started queueing and the fact that they charge for checked in luggage."
Cons: "There was a mix up and the Wizz Air website did not work. Therefore, I couldn't check in a get my seats booked. I also could not prepay for my luggage so they overcharged me at the airport and had an attitude about it. My luggage was given three different prices quotes. I am very upset their website didn't work and they ripped me off at the airport."
Cons: "Was delayed on tarmac due to security error, not their error, but they seemed unwilling to at least give people complimentary water or coffee. Cheap airline they are!"
Cons: "Extra fees for baggage and tickets that were not disclosed. The check in was incredibly disorganized. No help was provided with problems."
Cons: "Everything. Worst service I have ever seen on a flight."
Cons: "Arrived at the airport 2 hours before departure, I was not aware you can't checkin at the airport and need to pay 30 euros for it. The treatment and the attitude from the personnel at the check in counter was rude, they were short and unkind The staff member in charge of charging for checking was incredibly slow, there were 4 people in line including me and it took her 40 minutes to charge me the 30 euros This was after I already stood in line for the ticket for another 30 mins I almost missed my flight due to their poor handling"
Pros: "cheap, on time"
Cons: "no reclining chairs, no free water"
Cons: "Lots of hidden charges."
Cons: "The flight is late from tlv to luton and from luton to tlv."
Cons: "We arrived at a field in Israel with 2 backpacks and did not charge us extra, but on the way back they decided to charge us at the last minute for the same cases we had arrived with. Nothing we said helped and the attitude was cold and hard. The flight was good"
Pros: "Non stop"
Cons: "Very late. Disorganized boarding. Seating and shortage of luggage stowegev"
Pros: "Friendly staff members"
Cons: "They didn't have blanket and it was very cold.."
Pros: "Flight on time"
Cons: "Needed to pay 50 euros for luggage. Beware that unless you have a kids suitcase you will need to pay for luggage. Also, when boarding the hostess was pushing me to show my boarding pass- it took 30 seconds but she was already trying to push me to the side and let others board. Patience and understanding would have been nice. Seats are the smallest of all the regional carriers - not my first airline choice to travel for next time."
Pros: "It was simple, every thing was fast in the airport."
Cons: "Small airplane it was a bit choked."