The Hertz did not provide the vehicle that was booked despite being shown the confirmation number, leaving me and my travel partner stranded at the Lima airportReviewed 2024 Jan 10
review from
2.0
Hertz didn’t not honor the reservation because they run out of cars.Reviewed 2024 Jan 07
review from
2.0
Reserved car was not available, no other car either. Informed me about this late the day before the appointed day. Poor performance.Reviewed 2024 Jan 06
review from
2.0
When you make a reservation and when it’s confirmed you expect there is a car. When I arrived to pick up the car I was told I should reserve a week in advance. Why confirm than the reservation?? Very bad, I’m sorry.Reviewed 2023 Dec 27
review from
2.0
you lied to me, there was no drop-off in the same location. I had to do it in another location and they charged me more for that. I felt robed.Reviewed 2023 Nov 27
review from
4.0
Very slow at pickup and inefficient at drop off as wellReviewed 2022 Nov 17
review from
2.0
The car was not ready, and we were not offered a reqsonable alternative. They did offer another car, but it costed four times the one we had booked. They provided a car at night, 14 hours later, not the yaris we had booked, but a corrolla. We had to pay for the upgrade, even if it was not our fault. Moreover, we booked the car for ten days, and since the vehicle was late, we tried to reduce it to a 9 day rental. Thye told us they could not change our original reservation. Brief, they can do what they need at your expense, but you have no flexibility at all. They do not honor reservations. If you want to rent a car at this place, make sure they do have the car (call in advace) . Even when they did not have cars available, their webpage allowed us to make new bookings for the same day...Reviewed 2022 Jan 08
review from
2.0
I rented a car at least a week before getting there. My original rental was for 11:00pm. Because of a flight delay, I didn't get to the airport until 2:00am. At that point, I went to the counter. He saw my name, but said no cars were available. I explained that it wasn't my fault that the plane was late. He said he didn't know what to say. He got in at midnight and no cars were available. Of course, that means, my car was gone as of midnight.Reviewed 2022 Jan 05
review from
2.0
They did not have a car for us and we were stuck stranded. Please refund our reservation.Reviewed 2021 Dec 30
review from
2.0
this was the worst experience renting a car ever. They closed the office before pickup- the next day I spoke to several representatives for another pickup- they TRIPLED the price of the rental- never again- not with Hertz, nor with Kayak...you guys suck.Reviewed 2021 Dec 17
review from
2.0
I went with Hertz because I thought a big company like that would not have hide the fees and I would pay what I was quoted. After waiting over an hour to pick up my vehicle and denying all other extras and fees, my $100 rental car somehow turned into $180 rental car. After returning the vehicle, checkout took another 45 minutes and they kept trying to tack on additional charges the whole time. I would stay away from renting with them.Reviewed 2021 Nov 23
review from
4.0
When I arrived to Lima, they did not have the vehicle I reserved. This made the rest of our planned out trip very stressful as I had to wait a day for them to have the vehicle available and this set us behind by 2 days. We missed a lot of things in our vacation and we had to rush everything during our trip in order to meet the return deadline. This almost ruins our vacation. It didn't feel right when they added on the extra charge from going over the km count. Costed an arm and a leg. I don't think I will ever plan a rented car vacation trip after this.Reviewed 2021 Nov 04
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