2.0
It was a terrible experience. They didn't have the car I had reserved ready and were unable to resolve the problem they themselves had created. The staff who attended to me were indifferent to the situation and, to a certain extent, rude, saying that the reservation could not be fulfilled and that I should not complain since they had not charged me anything. After the situation, they did not contact me at any time. I would not use Hertz again or recommend them in the future.Reviewed 2026 Mar 02
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10.0
PerfectReviewed 2026 Feb 01
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2.0
They did not gave me a car and told me that they had no car for me after I waited over 30 minutes in lineReviewed 2026 Jan 08
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2.0
Not getting charged for something that I haven’t done.Reviewed 2025 Jan 11
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2.0
The Hertz did not provide the vehicle that was booked despite being shown the confirmation number, leaving me and my travel partner stranded at the Lima airportReviewed 2024 Jan 10
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2.0
Hertz didn’t not honor the reservation because they run out of cars.Reviewed 2024 Jan 07
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2.0
Reserved car was not available, no other car either. Informed me about this late the day before the appointed day. Poor performance.Reviewed 2024 Jan 06
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2.0
When you make a reservation and when it’s confirmed you expect there is a car. When I arrived to pick up the car I was told I should reserve a week in advance. Why confirm than the reservation?? Very bad, I’m sorry.Reviewed 2023 Dec 27
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2.0
you lied to me, there was no drop-off in the same location. I had to do it in another location and they charged me more for that. I felt robed.Reviewed 2023 Nov 27
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4.0
Very slow at pickup and inefficient at drop off as wellReviewed 2022 Nov 17
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2.0
The car was not ready, and we were not offered a reqsonable alternative. They did offer another car, but it costed four times the one we had booked. They provided a car at night, 14 hours later, not the yaris we had booked, but a corrolla. We had to pay for the upgrade, even if it was not our fault. Moreover, we booked the car for ten days, and since the vehicle was late, we tried to reduce it to a 9 day rental. Thye told us they could not change our original reservation. Brief, they can do what they need at your expense, but you have no flexibility at all. They do not honor reservations. If you want to rent a car at this place, make sure they do have the car (call in advace) . Even when they did not have cars available, their webpage allowed us to make new bookings for the same day...Reviewed 2022 Jan 08
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2.0
I rented a car at least a week before getting there. My original rental was for 11:00pm. Because of a flight delay, I didn't get to the airport until 2:00am. At that point, I went to the counter. He saw my name, but said no cars were available. I explained that it wasn't my fault that the plane was late. He said he didn't know what to say. He got in at midnight and no cars were available. Of course, that means, my car was gone as of midnight.Reviewed 2022 Jan 05
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