Book Hertz car rentals in London

Reviews for Hertz in London

Recent reviews

Traveler rating

Wonderful

13

Very good

2

Good

0

Okay

5

Fair

1

Mediocre

0

Poor

6

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pick up the carcustomer service

car was cleanfriendly staff

rented a carpick up and drop

car availablewrong location

location was closednever rent

10.0

I rent a van to pick my family from Airport, van was a Pacifica Chrysler with only 8000 km on it, Car-washed and cleaned super nice. The whole process was very smooth including the price. I highly recommend Hertz.Reviewed 2021 Dec 20

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10.0

They are warm and professional in dealing with customers. I forgot my valuables in the car and I got them back intact after 3 days.Reviewed 2021 Nov 26

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2.0

Consistently poor service. This visit, they didn't even check over the car of help us to find it, just gave the key. It was locked up in a back area and we had to go move the gate, move the car, then move the gate again to get out. The car pulled hard to one side and it was a mess. I only rent from them when there is NO other choice.Reviewed 2021 Nov 22

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10.0

Fast, efficient service. Easy after hours drop-off. Clean car. Reasonable price.Reviewed 2021 Sep 20

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5.9

We needed a minivan and we got a minivan. It got us to and from our destination in one piece, and had the cargo space we needed. The staff at the agency were very pleasant. However, the van wasn't ready at the booked time - it had no fuel so I waited 15 minutes while they fuelled it. And when I got it, it was filthy. Clearly it hadn't been washed in weeks. The inside was worse - sticky steering wheel, stained seats, spills on the carpet and trim. If there were other vehicles on the lot, and if I had time, I would have asked for a different van. Mechanically it also needed attention - the brake discs needed replacement, and there was an engine squeal that got worse, but more amusing, as we got closer to home. I paid $200 for the day - unfortunately due to the Labour Day weekend, prices for rentals everywhere were jacked up to gouge anyone who wanted to rent any class of vehicle. Normally I use a different car rental agency, but I'm surprised a big player like Hertz would want their name on a dirty, worn-out van that's three model years old with 80,000 km on the clock.Reviewed 2021 Sep 04

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1.9

the car was disgusting dirty inside and out..not cleaned at all and with Covid we had to bring it home and disinfected....and also had to pay for 2 driver's...NO OTHER COMPANY does that ...will never rent from Hertz again..thanksReviewed 2021 Jul 25

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9.2

Pros:Efficient and prompt. Car was dropped off as requested and waiting for me when I landed.Cons:Everything was great.Reviewed 2020 Nov 09

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10.0

Pros:Rental price was very cheap, and I've got a free upgrade.Cons:They should offer Japanese or German cars.Reviewed 2020 Feb 11

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10.0

Pros:Staff is very friendly. I got an upgrade for the same price.Cons:If they had diesel cars.Reviewed 2019 May 12

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10.0

Cons:Thank you very much Omar, Great customer service and a good person to deal with!Reviewed 2019 Jan 31

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10.0

Pros:Quick pickup & dropoffReviewed 2018 Dec 01

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8.8

Pros:Omar is very friendly and helpful! thanks again!Cons:N/aReviewed 2018 Nov 19

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More

• 7.8 /10Enterprise Car Rentals at London

• What is the most popular rental car from Hertz in London?

  Mini (Dodge Grand Caravan or similar) is the most frequently booked rental car type from Hertz in London.

• How many car rental locations does Hertz have in London?

  Hertz has 2 rental locations in London. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: London airport (YXU)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from London airport (YXU)?

  Yes