Book Hertz car rentals in London

Reviews for Hertz in London

Recent reviews

Traveler rating

Excellent

12

Good

5

Okay

0

Mediocre

4

Poor

0

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pick up the carcustomer service

car was cleanfriendly staff

rented a carpick up and drop

car availablewrong location

location was closednever rent

6.0

Some things were great and others, not so greatPros:It was good value. The car was also very clean when we picked it up. The attendant in the kiosk picking up and dropping off the car was friendly.Cons:When I rented my car online I made am error...I got mixed up about the size of the car, between compact and economy. I had wanted to rent the larger one and booked the smaller one...I had realized my error after the fact but when I called I wasn't allowed to change it. I was told to ask for an upgrade upon pick-up...I did not receive one. I have received many upgrades over the years with many different rental companies. I was told there were no vehicles available but when I picked up my car, the lot was full of Hertz vehicle. And it was London, Ontario airpirt...we're not talking a large Metropolitan city here.Reviewed 2017 Nov 16

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9.2

Pros:Efficient and prompt. Car was dropped off as requested and waiting for me when I landed.Cons:Everything was great.Reviewed 2020 Nov 09

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6.8

Picking up was terrible, everything else goodPros:Car was clean, new, drop off was easyCons:I waited almost an hour to pick up the car I booked, which ruined a lot of my plans that day that were time sensitive. Despite having two computers and many people who work there just walking around, only one person was processing people. It also shouldn't take so long for me to check in, when I can provide all of this information online when I booked, and it can simply be verified when I arrive. It said it could fit 5 people, but it was very tight so having a "roomy" rating would have helped.Reviewed 2018 Jan 21

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8.0

Pros:the customer service was out standingCons:Tried to cancell a rental, got such a round around from Hertz called 3 different times was hung up twice, the people had then tried to tell me that billing was notn opened (was on the phone with billing less than 5 min previous) still trying to get the refound for the services that I DID not use. Good luck with anyone getting back to you, to try to resolve the issues.Reviewed 2017 Dec 09

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6.8

Pros:everything was generally okay, no major complaintsCons:Advertised car was a Toyota Camry "or equivalent". I got a Hyundai Sonata which, in my opinion, is not in the same league as the Camry. In addition, the Hertz booth at the airport didn't open until 1/2 hour or so later than Enterprise or Budget. We had to wait that additional time to get our car, and then it was less vehicle than I had anticipated.Reviewed 2018 Jun 01

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10.0

Great customer servicePros:The agent in London was great, polite, friendly and offered me a more convenient drop off location. And he was working on a holiday.Reviewed 2017 Sep 14

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10.0

Pros:Vehicle rent is affordableCons:Insurance is tooo high..If it is less,Hertz would be outstandingReviewed 2018 Sep 09

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10.0

Pros:Quick pickup & dropoffReviewed 2018 Dec 01

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2.0

never againPros:nothingCons:i was first told i wont be charged for cancellation then i was told i will be charged then i was told i wont be charged and now:- - i was charged - then i got a refund - then i got charged again--- i will calling HERTZ again today I AM DEFINITELY NOT RECOMMENDING THESE SERVICES TO ANYONEReviewed 2018 Jan 19

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8.8

Pros:Omar is very friendly and helpful! thanks again!Cons:N/aReviewed 2018 Nov 19

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10.0

Amazing and cheap cheap was the best thing lolPros:new car ! great service! cheap!!!!!Reviewed 2017 Sep 20

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2.0

Terrible customer service and demeaning staffCons:The location is in a bad part of town. The two employees I dealt with were extremely rude, acted as if my renting a car from them was an extreme inconvenience ( rolling their eyes when I asked questions, laughing at me). I will never rent with hertz again.Reviewed 2018 Aug 30

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More

• 8.0 /10Enterprise Car Rentals at London

• What is the most popular rental car from Hertz in London?

  Compact (Ford Focus or similar) is the most frequently booked rental car type from Hertz in London.

• How many car rental locations does Hertz have in London?

  Hertz has 2 rental locations in London. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: London airport (YXU)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from London airport (YXU)?

  Yes