Guest reviews
Overall rating
7.2
Good
Based on 50 reviews
Cleanliness
7.3
Comfort
7.4
Pick-up/Drop-off
7.3
Value for money
7.1
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Pros
"Staff were friendly and efficient."
(in 2332 reviews)
"Car was clean & comfortable."
(in 5675 reviews)
"PIckup and dropoff was was quick."
(in 2382 reviews)
Cons
"The car was very dirty"
(in 195 reviews)
"There were NO cars available!"
(in 6133 reviews)
"I'll never use Hertz again."
(in 511 reviews)
Recent reviews
Traveler rating
15
4
7
2
6
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10.0
Pros: Excellent customer service
review from
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2.0
Cons: The staff was horrible with customer service and very rude.
review from
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10.0
Pros: Staff was wonderful, and so kind. The vehicle was ready and very nice. I couldn't believe how wonderful the experience was, from checking the vehicle out, to turning it in. I can not thank them enough.
Cons: Nothing, it was a wonderful experience.
review from
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10.0
Pros: the manager sam was the best to work with! He was very knowledgeable and was able to help me out a lot being a first time renter. Our trip started off poorly thanks to the airlines but Sam was able to turn that around and set us up for what was an amazing trip! so thank you very much sam, we truly appreciate it!
Cons: nothing, it was all perfect!
review from
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8.0
Pros: The car we got was better than we expected.
review from
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7.6
Cons: All was great, except car was dirty with garbage on on floor and middle console.
review from
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5.2
Pros: The pick-up and drop-off where easy, the staff friendly. The vehicle was, without a question, the dirties vehicle I've ever rented.It's almost like they just washed the outside and that's it. There was trash inside the vehicle, including leftover food. There was trash in the trunk. T
Cons: Maybe clean the vehicle? It also had no wind sheild wiper fluid. And they charged me a full day for going 2 hours past my drop-off time. I won't use them or Kayak again.
review from
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10.0
Will rent there again.
Pros: The man behind the desk was very helpful and was dressed nicely. The car was ready when we arrived and I was gone in less than 10 minutes. The car was spotless and ready to go. I can't say enough about the rental. Thanks!!
review from
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2.0
N/A
Pros: N/A
Cons: N/A
review from
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10.0
Pros: Great
review from
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6.0
tax exempt
Cons: Don't know if I missed this during choosing a rental car. My complaint would be that I don't remember being given the option to declare that my rental was for a tax exempt entity. Now I am having to spend time trying to remove the tax dollars from my transaction.
review from
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10.0
Quick service
Pros: Free upgrade to larger vehicle
review from
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