Guest reviews
Overall rating
3.4
Mediocre
Based on 12 reviews
Cleanliness
3.3
Comfort
3.8
Pick-up/Drop-off
2.8
Value for money
3.8
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Pros
"Good car with low mileage"
(in 349 reviews)
"Easy pickup and drop off"
(in 174 reviews)
""Great service, with great efficiency.""
(in 185 reviews)
Cons
"No cars available despite confirmation."
(in 276 reviews)
"Car had terrible smell."
(in 269 reviews)
"Car had terrible smell."
(in 273 reviews)
Recent reviews
Traveler rating
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2.0
Pros: Our reservation was canceled. When we arrived we were told that all their cars were gone, despite the fact that we made a reservation months advance. They were incredibly rude about the entire situation and did not help problem solve at all. Terrible, terrible experience and through off our entire trip as a result.
Cons: Everything was terrible about our experience.
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2.8
Pros: Staff was friendly at pick up
Cons: Agency didn’t have correct car as reserved Slow pick up Car didn’t have full tank of gas then they needled us for fuel costs at drop off
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3.2
Cons: Front bumper barely hung on, trunk lock could be taken out, and at least 2 tire was a spare.
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2.8
Bad service, terrible car
Pros: Person at drop off was friendly
Cons: Car was not ready at reserved time. Told to wait 1 hour. It was nearly 2 hours later when a car was available. It was old and poor condition auto. Several days later the battery died and the car could not start. Overall a terrible rental car experience.
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2.0
Cons: i reserved a car and when i arrived there were no cars left. me and a number of other people in line had to change our plans because they didn’t have the cars we reserved. and not even an apology.
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2.0
No cars available
Cons: Made a reservation online, when we went to collect the vehicle there were no cars available.
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2.0
Cons: la camioneta estaba absolutamente sucia, una luz delantera no funcionaba, el olor adentro de la camioneta erra horrible, me la entregaron casi una hora mas tarde, el embrague no funcionaba bien. definitivamente no voy volver a rentar nunca mas en national un desastre
review from
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2.0
No car available. Worst experience ever
Pros: Nothing
Cons: Everything sucked. No car available for us. Family of 06 witj 06 bags were left stranded in Santiago, Chile. Car company was National. Come on guys !!! No car available with confirmed reservations?? Really?? On New Years eve??
review from
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8.0
Mostly good
Pros: Good customer service from person covering the front desk and the workers on the lot.
Cons: Bad...We requested a van to accomodate our physically disabled son’s wheelchair but were given a large SUV instead. This meant we needed to collapse the chair and lift in to the back everytime we wanted to go anywhere. Bad...no information was given how to contact National in case of an emergency. Bad...My husband needed to change battery on key fob in order to be able to start the “keyless start” engine.
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5.2
Long waiting
Pros: The car was exactly what we reserved, staff at the rental very helpful.
Cons: They don’t have the car ready, we must wait for more than one hour to receive the car, tires were old and the car has scratches all over.
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2.0
Only "National" feature was green sign. Rip off fr
Pros: New tires. Car worked.
Cons: $3500 credit card hold on top of $70/day rate without LDW, no map, poorly marked and hard to find return in airport, car scratched, dented, and paint splotched every side.
review from
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Top tips for renting a car from National in Santiago
- Mini rental cars from National in Santiago are around 46% cheaper than other car types, on average