Orlando hotels in Florida Center

Cons: Service at the sushi bar very slow

Cons: Found out the pool was closed for planned renovations only upon our check in. No previous notice. Kayak package didn't include park tickets; buying a cheaper package thru Kayak does not include everything that buying through Universal does TV in room didn't work. Had to complain twice and have twonvisit from engineering. After long day at parks (great days) disappointing to not be able to just relax by pool or in room

Cons: I actually got my room

Cons: The beds/pillows are not very comfortable. While the pool area is nice, I wish there were a second “quiet,” or adult pool with additional hot tub. This hotel certainly caters to families, but not everyone has kids, and something less chaotic for relaxing would have been nice.

Cons: I had a wet spot on my carpet and found a hair on a "clean" towel. I think this was probably because they were so busy due to it being Christmas, because I've stayed here twice before and never experienced issues before. Still disappointing though, for the price you pay to stay here, you don't expect any snags.

Cons: Room was unimpressive for the price, and not very clean. Found hair in the sheets. Service/food in restaurants was subpar.

Cons: 1,000 rooms hotel , difficult personal service, long phone waiting time for answering by operators, etc

Cons: We really had no complaints. Our visit could not have gone any smoother.

Cons: New bedroom decor is a disaster. Feels like a 70s nightmare and cheapens what used to feel like a luxury hotel. Same goes for the corridors leading to the rooms. The building of the Saphire Falls also ruins the outlook of the hotel. It used to feel like an idyllic South Pacific getaway. Now the view reminds you that you're just in another hotel block, so that special feel has gone. Lastly, charging to park in the hotel car park? Really? That really is fleecing your guests. over the years I've stayed at this hotel probably half a dozen times. I won't be back unless things change.

Cons: The rooms needed some maintenance, and I cannot be the first ones to notice it. There was mildew in the shower on the ceiling that needed to be bleached. The shower leaked into the bathroom, because the original construction did not properly angle the tile to make the water drain back into the shower. The sink stopper did not stay plugged. The phone in the room did not work. Again, I cannot be the first person to notice all these. Why have they not been addressed?

Cons: Room gray colors. Like in a funeral home. It may be trendy, but not pleasant at all.Window view from Tower 2 shows a really neclected landscaping, which is incomprehensible in such nice otherwise hotel.

Cons: Parking $23 + tax per day or $29 plus tax valet parking. Priced cleverly so you will opt for valet. Either way this cost is just a way of adding $ to your bill. Make sure you factor in an extra $58 plus tax per overnight stay. As long as you know to account for it when booking then it's more palatable.

Cons: Nothing, loved it and will be back.

Cons: The hotel restaurant the kitchen had very slow service. That could be because we were a party of 9 though. Food was very good though.

Cons: The only bad thing was Housekeeping...timing housekeeping to clean the room so it wouldn't cause a scene (barking, making the dog nervous) with our puppy was rough. We had come back from the parks and would wait up to 2 hours before we left for dinner. I called housekeeping to come in and clean the room, telling them that I will be out within the next 2 hours, so if they could send someone ASAP so we are with the puppy be that in the room or outside of it (the puppy would stay in the room while we would be out on dinner). No one ever came to turn our room over and we called front desk several times and waited the 2 hours. I guess housekeeping was MIA. So during our stay, we never got fresh towels and our beds was never made. Things could be worse though.

Cons: There was a mildew smell in our room. I was walking around barefoot and there were several large wet spots on the carpet. Really gross. So that explained the smell. We were in too big of a rush to get to our event to be able to request a different room.

Cons: Not a sit down restaurant on site.

Cons: We went to breakfast and talked with friends until 12:30 or 1:00 and were charged a second day for parking!!!!!!!!!

Cons: It's a little expensive but that's to be expected considering it's an on-site hotel. Personally, the price is worth the convenience and amenities.

Cons: This is very minor, but I dislike the bedding. They use a flat sheet instead of a fitted. This complaint seems silly (even as I type it) but it was uncomfortable at 2 a.m. after a very long day at the park. But I love everything else about this property.

Cons: The lazy river at the Continental/Americana pool requires you to buy inner tubes, which only got a couple of uses from us. it would be more efficient to allow guests to borrow them.

Cons: The Diner had good variety, in the choices available, but the quality of food was on the low side.

Cons: Sink leaked but attended to promptly.

Cons: Nothing

Cons: hotel didn't include express pass

Cons: Overall this was a great place! I was disappointed that our rooms were not cleaned until 5:00 pm. We came back from the park to take a dip in the pool before dinner and housekeeping was still in our room at 5:00. Very late in my opinion.

Cons: Requested park view, could see nothing but bamboo. Limited amount of pillows.

Cons: There is an extra charge for parking. It would be more convenient to pay one fee. It just seems ridiculous to pay $12 for parking for a $200 room.

Cons: Had to buy the tubes for the lazy river, or bring your own. Staff just doing their job, but not make you feel welcome. There is no parking space available, when you check in or out, unless, you get lucky and find one, before someone else takes the short term spot. No business centre, been told at the desk, it's not a business hotel. All I wanted is to print out my boarding pass. Lucky, a lady on vacation, told me, the guys booking transportations, they willing to help, if I ask them nice, which they did. Not returning here any more, didn't make me happy and welcome. I can get that in any other cheaper hotel.

Cons: Nothing works in this hotel and the staff are rude. Fridge doesn't work, hot water doesn't work, heater is intermittent. The tiny windows don't open so the room is very stuffy. The beds and linens are not hotel quality. There are many many hotel choices in Orlando. One can get a much better room than this for the money and pass on their rude staff.

Cons: Small rooms

Cons: Since our room was all the way at the end of the hallway, it took so long to get to our room because the hotel is so big.

Cons: It's a bit pricey, but not terrible.

Cons: The quality of the food was awful, would not call any staff member a cook, service was slow without a smile, towels by the pool laying on the floor everywhere, walk ways with many towels laying everywhere, plastic cups thrown on the floor, the usage of illegal marihuana was smelled by elevators at my building the Americana and hallways were filled with trays of dirt and smelly old so called food. Will never return here

Cons: Nothing!

Cons: Bugs crawling on night stand. Silverfish on floors.

Cons: n/a

Cons: Should have ale included in happy hour at bar

Cons: The bed wasn't the most comfortable..

Cons: None

Cons: NA

Cons: That I had to go home and leave this place.

Cons: Sometimes housekeeping would forget to fill toilet paper/kleenex etc. Overall cleanliness was just okay, some spots didn't seem clean (inside and outside of the rooms) The layout of the room was not very comfortable.

Cons: room was "musty". smelled moldy Shower right in the bedroom w/ door of course but very musty smell. Shower leaked all over the floor Shower grout very dirty overall bathroom was a "3" on scale of 10.

Cons: Breakfast was not that good.

Cons: No refrigerator, bathroom was to small.

Cons: Paper thin walls, fine for a short stay but not for a long one

Cons: Perhaps because of the convenient location, the roads around the hotel are very contested, making it hard to get in and out of the parking. Parking is the other issue - there is not much, and what there is, costs $12 a night. There were 2 private events at the hotel the night we checked in, and the parking was over-full with abandoned cars blocking parking empty spots, and other cars which could not get out - a perfect nightmare. Finally, the hotel seems to be the location the chain uses to lure people to Orlando for their time-share presentation - "Stay 3 nights in Orlando for free if you attend a 45 minute presentation." If you are into timeshares, great! We are not. If we ever visit Orlando again, we will choose a different hotel.

Cons: Air conditioning in room. An engineer was sent up to take a look at it and he told me not to run it for 30 minutes because it was frozen. It never worked properly the rest of the stay. I had left my key in my room and I went to the front desk to ask for another one I was never asked for ID I just told her what my room number was and they gave me a key no questions asked. Was concerned about security at the hotel

Cons: Having to pay additional monies to park in the parking lot....

Cons: The A/C unit in the room was insanely loud and the bed was about 2 feet away from it. Then of course waking up to a flood in the bathroom was the icing on the cake.

Cons: Check in isn't until 4 and the pool closes at 11. Its not up to date at all and way over priced for what you get. Very disappointed

Cons: The parking was terrible. You have to pay $10 per day to park at the hotel but there is not enough parking for all the hotel guests. Once the parking lot is full you have to use the valet parking which costs more money. This hotel is better suited for someone that is in town for business, not a family on vacation. If you use the room service, you have to pay a $3 delivery fee and a 22% tip. The hall that our room was on had a terrible odor and there were stains on the sheets.

Cons: Cost of room was more than what the facility warranted. I paid up-front but was additionally charged $32 for a parking pass, this was ridiculous and I felt was a hidden charge to yet get even more money. Overpriced!

Cons: They offer an early check in....the front desk told me when I got there it rarely happens...then why offer it???? We arrived at 1pm and our room was not available. We went to a local restaurant and came back around 3pm still not ready, waited in the lobby and at ten till 4 the room was STILL NOT ready. I asked if it would be ready within the next 10 mins all while other guests were able to check in and we some how had to be moved to a different room. My advice if someone requests an early check in get those rooms cleaned first, you are a major hotel in downtown universal there is no excuse for not having rooms available for those with reservations.

Cons: It was very family oriented so sometimes there were noise related issues. We're a young couple so it would have been better to have more quiet and less kid like chatter but it was still not enough to deter us from staying at the hotel in the future.

Cons: The price was a little much for a one night stay. And when checking out the guy was so short and to the point with me. He asked how my stay was but it was genuine. He could've been having a bad day, we all have those but everyone else was so friendly and pleasant that he stood out. Could've at least included a nice breakfast for the price paid too.

Cons: Wifi should be included in the price of the room. It shouldn't cost additional 12.95. Also u shouldn't charge $9 for parking a day. It deters customers to come back.

Cons: There was nothing that I did not like

Cons: I didnt like that there was a $14 per night fee at a higher end hotel that wasn't in a city. That is just unacceptable.

Cons: A bit noisy, we could hear everything in the next room and hallways

Cons: Size of room, a little dated.

Cons: mens restaurant outside restaurant area very little or no tissue paper.. our room was not vacuum for 3 days also still not enough tissue paper left in the room....

Cons: $17 for a 12 year old breakfast buffet was steep for the "selection" & taste.

Cons: The fitness center equipment was old and not well taken care of. The two days I was there only 1 of the 5 treadmills was functioning on the first day and the second day there were two different ones working and one had a loud screech and the other rocked and knocked against the floor. They also had a bike and elliptical, but the elliptical was not working either.