10.0 Excellent2021 Dec 02
Quick checkin, easy pickup and good price!
2.0 Mediocre2021 Nov 18
The agents in Pittsburgh and Burlington were all very helpful, nice, and efficient. However the car that they rented me had previously been rented by a chain smoker and then recently been bombed with "cherry flavored new car smell". The smell was absolutely putrid. Unfortunately I didn't realize the magnitude until I was too far down the road to turn back, at the beginning of a 20 hour drive up to Quebec and then back to Vermont. I spent 20 hours with a jacket and a hood on to stay warm, and all the windows of the car rolled down. It was miserable. My clothes all reeked of cigarettes and cherry perfume, and the smell eventually started to make my eyes and throat hurt - even with the windows down. Every second that I spent in that Avis rental car was dreadful, and I will do my best to never rent from Avis again.
1.9 Horrible2021 Oct 18
The FOB wasn't working and couldnt lock the car the entire time and it wouldn't start either. The emergency roadside assistance lady had a very thick accent and couldn't understand a word of what she said but she told me to hold the FOB near the ignition which worked but the car kept chiming and showing a message "The FOB has left the vehicle". Extermely annoying. Being a weekend, all Avis non-airport locations were closed.
10.0 Excellent2021 Oct 05
The only issue was the spot where the car was suppose to be was incorrect other than that all went well.
10.0 Excellent2021 May 17
I came back a bit worry because there was no body to give the car to and we saw several living it in a line at Avis so we did toI know it is a bit difficult to have some one at 4:20 am at the airport so you could feel a bit more secure about the deliver of the car
10.0 Excellent2020 Sep 27
Personable staff at pickup & drop off. Easy drop off procedure. No hard sell on upgrades/options at pick up.More options for available vehicles in the class reserved.
5.2 Okay2020 Jul 30
My afternoon reservation was confirmed until close. When I arrived, busy office was down to 2 cars. So I'm thankful I was told correctly. It would help everyone to have 2 employees on desk on Friday and Saturday. ******* My drop off.... Car had flat .had to be towed. That was 7/25. I received "reminder" automatic call 7/29 to "RETURN THE CAR ! "... Nothing had been communicated. I HAVE NOT GOTTEN MY SECURITY DEPOSIT BACK YET....As they cannot "close the rental out" until back at branch ......They are responsible to pick it up!!
9.6 Excellent2017 Nov 27
Pretty seamless pick up and drop off even though it was busy.Rates seemed a little high for a Pittsburgh rental. It was a Holiday weekend but comparing to the same time last year it was high.
10.0 Excellent2017 Sep 07
Good experienceThe rental process was painless and quick. The people were friendly and courteous. The rental area is really convenient due to it being right outside of the baggage claim area. This doesn't have anything to do with Avis specifically, but it made for an easier rental experience with Avis in Pittsburgh. The car was better than I expected, in good shape, etc. The return process was easy and fast.Nothing that I can think of.
3.2 Mediocre2017 May 10
Pick up took too long/dirty interiorComputer problem made the pick up time unusually long. Interior of car was dirty.