10.0 Excellent2020 Sep 27
Pros: Personable staff at pickup & drop off. Easy drop off procedure. No hard sell on upgrades/options at pick up.Cons: More options for available vehicles in the class reserved.
6.8 Good2020 Sep 09
Pros: I had apparently made a mistake and rented from the wrong location. I thought I was picking up from Pittsburgh International Airport, but I wasn't. The lady at the avis counter at the airport, was not the friendliest or most helpful, but but I chatted with someone online he at least kinda helped. Once we finally got to the place we needed to be (45 minutes away) the lady at the Mount Pleasant Avis was great. Very friendly, able to help me switch my drop off location, and sent me on my way, after a long process of trying to get to the correct spot.Cons: The rental car, we ended with a a Toyota 4 runner, which was great, it was an upgrade to what we were getting, because they had nothing else available. The only thing that was terrible about the rental car itself, the smell of cigarette smoke, it was horrible. I went and bought airfresheners to try and help the smell. Im sure there are policies of not smoking in the cars, if there is not, probably should be. If people are still smoking in them, maybe the airing out process or something needs to be longer or something.
5.2 Okay2020 Jul 30
Cons: My afternoon reservation was confirmed until close. When I arrived, busy office was down to 2 cars. So I'm thankful I was told correctly. It would help everyone to have 2 employees on desk on Friday and Saturday. ******* My drop off.... Car had flat .had to be towed. That was 7/25. I received "reminder" automatic call 7/29 to "RETURN THE CAR ! "... Nothing had been communicated. I HAVE NOT GOTTEN MY SECURITY DEPOSIT BACK YET....As they cannot "close the rental out" until back at branch ......They are responsible to pick it up!!
2.0 Mediocre2020 Jul 22
Pros: Kayak sucks... Avis sucks too! Avis did not honor the contract and told me it did not exist. You suck honestly...
2.0 Mediocre2019 Jul 30
Pros: The Staff was fine. The problem was that the rental car reservation was for a different place than the Pittsburgh airport where we needed it. I do not know how this happened. The result is that I had to cancel the reservation and rent from a competitor who offered a much better rate than Avis.Cons: Since this type of error happens frequently, I think the staff should be prepared for it and supply a competitive rate to rent the car.
2.0 Mediocre2019 Jul 20
Pros: Pick up staff was helpful but drop off worst staff at Airport reception.
10.0 Excellent2019 Jul 03
Pros: Staff was helpful and got me in my car and on my way very quickly.
9.6 Excellent2017 Nov 27
Pros: Pretty seamless pick up and drop off even though it was busy.Cons: Rates seemed a little high for a Pittsburgh rental. It was a Holiday weekend but comparing to the same time last year it was high.
10.0 Excellent2017 Sep 07
Good experiencePros: The rental process was painless and quick. The people were friendly and courteous. The rental area is really convenient due to it being right outside of the baggage claim area. This doesn't have anything to do with Avis specifically, but it made for an easier rental experience with Avis in Pittsburgh. The car was better than I expected, in good shape, etc. The return process was easy and fast.Cons: Nothing that I can think of.
10.0 Excellent2017 Aug 19
Pros: The rep, Desiree, was so friendly and helpful. I had booked to the wrong location in PIT and she took care of it very quickly and really so warmly.Cons: The line took quite a while to move through before I got there. Not sure what took so long.