Book Budget car rentals in Pittsburgh

Reviews for Budget in Pittsburgh

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Excellent

18

Good

8

Okay

15

Mediocre

14

Poor

0

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never rent

2.0

Pros:Nope. NothingCons:They were closed!!! when I arrived to pick it up. My time was 9pm pickup. No one at the counter. Sign stated they closed at 8pm. NOT Budgets fault. This ball was dropped by KayakReviewed 2020 Jun 21

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10.0

Pros:PerfectCons:Everything was easy and no hassles.Reviewed 2020 Sep 20

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5.2

Educate your customer servicePros:I liked to size and comfort of the Jeep when I received it was also clean.Thats about it for my positive points.Cons:First of all what the heck are all the charges??you can get the car for a great price but them $70 of surcharges is outrageousI!! No one to ask questions when you get in the car and by the way check your car for damage there were several dings when we checked it, don't want to be blamed for them. As I got on the road i noticed the etoll box, i thought perfect but how does it work. I called the customer service and the gentleman James said all you do is go through the toll and it activated it, simple right? I asked is there any fee he said NO, you just pay the toll when you return online at etoll When I returned the car I asked the man who greeted me. he was rude said he didn't know budget has nothing to do with it.He did say if you open the box to activate it you can use it. HUMM?? I didn't know this so I went through ezpass and it was never activated???He said I don't know cant tell you and they don't know inside either as I said I would ask them. So I went inside to the desk. I think the same two rocks were sitting there all weekend same spots. No customer service here either they didn't know how it worked they said I had to take care of it at etoll, they didn't know how it worked.HUMM, your rental, a service is offered in your car, but noone properly knows how it workd.Called customer service again, they couldn't help me this time, they gave me the number to etoll byw the desk didn't have it.They then also told me there was a $3.95 a day charge to use it and I would be billed in 4-6 weeks, there was no going online to pay it now. WHAT A MESS!! I would not know the charges until they are posed to my card as well.I can say the woman Porsha at etoll was great she was very helpful and calmed me down. She is going to refund the $3.95 that they did not tell me about and I am to contact her when the charges post which she will email me these charged as well. NOTE TO ALL: FIST IMPRESSION and WORD OF MOUTH is your biggest selling point in sales. HERE"S MY OPINION ON THIS...DON't pick BUDGET RENT A CAR. I NEVER WILL AGAIN!!Reviewed 2018 Feb 20

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6.0

Really wanted the minivan I orderedCons:I rented a vehicle for 2 colleagues and myself to drive down to Washington DC for work. We had a large number of boxes/displays plus luggage for our 7 day trip. I specifically went all the way out to the airport to pick up my car because it was over $400 cheaper to get the minivan we needed from that location. When I arrived the desk attendant asked if I wanted a minivan because if I did it would take them some time to get it. I had placed my reservation 3 weeks in advance. She offered a SUV that seated 7 for the same price. I have no experience with SUV's so I asked her if it held the same amount of cargo. She showed me a picture and said, "sure." It didn't. It took us twice as long to pack up and we had to leave boxes behind because they didn't fit.Reviewed 2017 May 10

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4.4

No car at pick up and unsafe to driveCons:My pickup was scheduled for 6 pm, and when I arrived at 6 the office was closed. The only Budget office still open was the airport and the were sold out of cars. So I had to wait until the next morning to pick up a car, forcing me to cancel appointments for the next morning. When I finally picked up the car the next morning they neglected to fill the windshield wiper fluid. It had recently snowed, and my windshield got so dirty on the turnpike that I couldn't see except for through one spot. It was extremely dangerous driving to the next rest stop where I purchase wiper fluid of my own. I am extremely disappointed.Reviewed 2017 Dec 28

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5.6

Pros:The condition of the car was great, a newer Chrevrolet Malibu. Good gas mileage, great features, comfortable for long drives, etc.Cons:The pick-up from BUF was a fiasco. The untrained counter person took almost 20 minutes at the counter to issue my car. I then received a telephone call from Budget two days later indicating that the car was not supposed to leave BUF. I was returning it to PIT, and the person had issued me the wrong car. When I returned the car at PIT, they could not find it in the system, and I was paraded back and forth between the Budget and Avis counters. I still don't have my receipt which they were going to e-mail me within an hour. A miserable experience!Reviewed 2016 Oct 22

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2.0

Left my family, including our four autistic children, stranded.Cons:I requested a minivan, specifically because I knew it was the only type of car that would work for my family and all of our bags. I got through the whole heck in process without being told that they didn't actually have a minivan. The budget employee handed me the keys and told me it was a Kia Sorrento. I asked if that was a minivan and she responded that it was a "7-passenger vehicle." I asked again, and again, she refused to directly answer the question. I told her I couldn't take anything other than the minivan we reserved, due to my kids' needs and the number of bags we had. She had no interest in helping us. So there we were, with our four young children with autism, stranded at the airport after a difficult red-eye fight, left to figure out a solution on our own, with kids melting down and everything. It was bad enough that they didn't have the minivan I reserved, but the unhelpful employee made a bad situation worse. I will never rent a car from Budget again.Reviewed 2017 Jul 26

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2.0

Pros:Upon arriving at the Budget Desk at the Pgh Intl Airport I was informed that because I was using a debit card I was not able to rent a car. I had already paid for the rental insurance and when my wife went online to cancel the insurance (prior to the pick-up time of the car), she got a message that it could not be canceled on-line and required a phone call. I ended up paying for the insurance for the car I could not rent. All in all, this was the worst experience I've ever had regarding a rental car. I will never use Budget again, and will be sharing this horrible experience with everyone I know.Reviewed 2017 May 21

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6.0

Cons:Getting a hold of and agent at the airport called several time in the day and line was busy.Reviewed 2021 Apr 11

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6.0

Pros:Staff at PIT and BWI were very helpful.Cons:There was no antennae on the car. I picked it up at PIT that way. Did not realize it was missing until I reached my destination. Also, the passenger window did not work. Lastly, the Budget office was not open when I returned the car. I drove around BWI for 30 minutes trying to figure where and how to return the car. Turns out I was to return it at the AVIS drop-off. No instructions advised of that change. Very disappointing.Reviewed 2021 May 10

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6.0

Pros:Friendly staff, efficient, really clean and comfortable car.Cons:Very questionable brakes. Felt soft, and made a loud grinding sound.Reviewed 2021 Jun 08

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8.0

Pros:Drop off and pick upCons:Filled tank before dropping off and gauge read full still charged to refuelReviewed 2021 Jun 25

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• What is the most popular rental car from Budget in Pittsburgh?

  Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Budget in Pittsburgh.

• How many car rental locations does Budget have in Pittsburgh?

  Budget has 6 rental locations in Pittsburgh. Take a look at our Budget rental location map to find the best rental cars near you.

• Does Budget have a car rental location at the airport: Pittsburgh airport (PIT)?

  Yes

• Does Budget offer shuttle or airport pick-up services from Pittsburgh airport (PIT)?

  Yes