Find reviews that mention:
2.0
Booked flight into Pittsburg International Airport and booked rental car in conjunction with flight. When I went to Enterprise to pick up car, I was informed that my pick up location was on Babcock Rd which is 30-40 minutes North of airport. I was going to Clarksburg WV which is about 2 hours south. In addition I was informed that location closes at 5:00 and since it was already 4:45 that I’d never make it to location before closing. They changed my location to the airport and increased the contract price from $155 to approx $400 which is completely ridiculous.Reviewed 2022 Sep 27
review from![kayak]()
2.0
They canceled our six-week two 15 passenger van rental, offered us no options, cost us thousands of dollars and a lot of inconvenience showing no remorse- after 10's of phone calls over three weeks time, at the last moment, they offered us incomparable vehicles (four 7 passenger vans- it was ridiculous, as if we had two extra drivers and could have our extra passengers commute some other way?). Due to high demand and very short notice, Budget helped us some and we had to BUY a van.Reviewed 2022 Aug 31
review from![kayak]()
4.0
Reserved a mustang convertible (or similar). When it came time to pick up the car, my choices were SUV or pickup truck. My opinion, false advertising. Either don't offer what you can't deliver. Or, hold that specific vehicle in reserve, for such reservations. Quite disappointed.Reviewed 2022 Aug 22
review from![kayak]()
8.0
The VehicleReviewed 2022 Aug 01
review from![kayak]()
10.0
The guys who checked us in and out were great. I would definitely use this location again.Reviewed 2022 Jul 02
review from![kayak]()
2.0
i rented a 14 passenger van for a large family group vacation 7 months in advance and called every month to verify the rental. i called two days before arrival and was assured that the van would be available. at 10pm before the pickup next day, i received a call from enterprise and was told sorry, no van was available. never will I ever rent or recommend enterprise rent a car.Reviewed 2022 Jun 20
review from![kayak]()
2.0
The Enterprise staff at Pittsburgh Airport was rude and took almost 45 minutes to get a car. They blamed broken tablets; but other customers were able to get their car quicker. Most of the workers stood huddled near the car exit, and not helping customers. The car given to me was dirty, and obviously had not been cleaned. They also did not give me the car I prepaid for, although it was on the lot. Instead they tried to give me a downgrade without acknowledging the lower rate.Reviewed 2022 Jun 19
review from![kayak]()
10.0
Everything was great and I needed the car a bit longer.Reviewed 2022 Jun 10
review from![kayak]()
10.0
No complaints. Pricing is why I chose this carReviewed 2021 Nov 05
review from![kayak]()
10.0
Very easy pu & do.Reviewed 2021 Oct 25
review from![kayak]()
1.9
Horrible customer service. Guy was rude. Get someone else, to work that place. Seemed like he didn’t want to.Reviewed 2021 Oct 12
review from![kayak]()
1.9
When we arrived on Saturday night, they had no cars left. What good is a reservation if there are no cars when we get there? We had to waste time going back to the airport to get a car the next morning instead of seeing family. Very aggravating.Reviewed 2021 Sep 20
review from![kayak]()