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San Antonio hotels near Guinness World Records Museum
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Best San Antonio hotels near Guinness World Records Museum
Located in Downtown San Antonio, this hotel is steps away from Aztec on the River (Aztec Theater) and River Walk. Henry B. Gonzalez Convention Center and Alamo are also within 10 minutes. San Antonio Station is 20 minutes by foot.
Overall 8.9 Excellent
Based on 4,484 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Pros: Excellent hotel near the heart of the riverwalk.
Excellent
10.0
Pros: My room was very nice and had everything I needed for the week. I had a fully size fridge, microwave two desks and a separate room. It was nice to walk outside the hotel and be directly on the Riverwalk with great restaurants like Macy's, Ritas on the River and Iron Cactus just a few steps away. In the evening the hotel offers three free adult beverages with "snacks" but it could easily be a meal. We had chicken strips, salad, pasta and a baked potato available most evenings. The Air Force sends me here for training once a year and I look forward to staying at the Drury Plaza.,
Cons: My dresser was difficult to close, but it didn't bother me enough to report it until I checked out. No other complaints at all.
Excellent
9.7
Pros: Breakfast was delicious, drinks were perfect, bed was comfy.
Cons: Need better pillows. Firm ones.
Excellent
9.1
Pros: I was very surprised that not only did I get free breakfast with my stay but also free dinner (buffet) and 3 free happy-hour drinks each day! The staff was friendly (sometimes almost over-friendly), and the location was perfect. Highly recommend.
Cons: Room smelled like chlorine when I came in, and the water tasted heavily chlorinated. The room was a bit poorly lit, and the windowsill outside the room was consistently overrun with pigeons. Glasses as opposed to plastic cups would be preferred (for the environment), and a safe to lock up valuables would have been nice. (I prefer not to have to take my passport with me everywhere.)
Excellent
10.0
Excellent
8.0
Pros: Location
Cons: Elevator use was impossible, walked down stairs from 15th floor with luggage.
Excellent
8.5
Excellent
9.4
Excellent
10.0
Cons: Only valet parking. Inconvenient for us
Excellent
10.0
Pros: It id definitely 4+ star hotel and not 3 stars as indicated. Great service, location, free wi-fi, free breakfast and 5:30 dinner.
Okay
5.4
Pros: Enjoyed the kickback and proximity to riverwalk.
Cons: they charged my card $482 dollars for parking when it was only supposed to be $46. Took them a week to refund the money and then they still charged me for the parking!! What a joke! Where is the coustomer service?
Excellent
9.6
Pros: Great breakfast, lovely bathroom, comfortable beds.
Cons: Very slow elevators. Unfortunately we were leaving the same time a large group from a convention was checking out and the 3 elevators could not keep up with the demand.
Good
6.8
Pros: Free Breakfast, Free Coffee, Free Dinner (kickback)
Cons: The hotel was at FULL CAPACITY and completely booked and although I don't have a huge problem with this as it pertains to the pandemic, it does seem like the hotel is not designed (or managed well enough) to support a full capacity crowd.
This family-friendly San Antonio resort is located near the airport, within 2 mi (3 km) of The Shops of La Cantera, Six Flags Fiesta Texas and University of Texas-San Antonio. The Rim Shopping Center is 1.4 mi (2.2 km) away.
Overall 8.9 Excellent
Based on 657 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
10.0
Good
6.5
Excellent
8.0
Excellent
8.0
Excellent
10.0
Pros: Fabulous facility in a beautiful setting. Friendly and efficient staff.
Excellent
10.0
Pros: The pool setup was great. Our kids had so much fun playing on the waterslides at the pool and loved the s'mores at night. Even though there was plenty for the kids to do, it was still a great spot for adults, too. Had a wonderful weekend and would definitely go back.
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
9.7
Pros: I did a staycation here and loved it! I love the location of this resort near the La Cantera Mall and the Rim shopping center. The adult only pool was nice, especially in the morning when it was cooler in the day and quiet. The pool attendants were very attentive in asking us for any orders we wanted. The grounds of the resort itself are beautiful. I love the back terrace as a place to sit and chat during the cool evening. There is plenty of seating to enjoy the scenery. Enjoyed a movie on the lawn one night under the stars, which was also a fun touch.
Excellent
10.0
Pros: Fantastic view of the hill country, with excellent pool side service.
Cons: It took housekeeping almost the entire day to clean our room. One day it didn't even get cleaned!!!
Excellent
10.0
Excellent
8.2
Pros: This place was very nice, alittle over price I think but great.
Cons: Everything closed very early. Bar and restaurant closed to early for this being a "stay within" place.
Excellent
10.0
Pros: We were upgraded to the VIP floor! It was wonderful! Great breakfast!!! The staff were incredibly helpful and accommodating. View was amazing. The weather was cold and there were only 4 people in the pool. The water slide was scheduled to open at 10:00. I asked a young man (staff member) walking by if it would open as scheduled. It was about 20 minutes to 10:00. He kindly offered to open the slide at that moment. There were s'mores in the evening. We parked in self parking. The very attentive attendants took us to our car in a golf cart, which was really fun for our daughter and an extra chance to enjoy the views!! Wish we would have had more time to enjoy the resort. Next time we will stay longer. Some reviewers said resort was looking old. We thought it was fantastic. After renovations this resort is going to be out of this world!!!
Cons: We ate at Francesca's. The food wasn't anything special. My soup was cold. I said that my daughter and I would share a burger, the waiter split it for us and put it on two plates! That was a nice touch. I am picky and generally don't like restaurant food, so others may find the food good.
Excellent
8.2
Excellent
9.4
Excellent
10.0
Excellent
8.2
Excellent
10.0
Excellent
10.0
Good
7.1
Cons: Valet almost tboned my car as we were driving to self parking. He pulled out of their drive so fast. Was difficult to get the front desk personnel to pay attention to us. There were always multiple people staffing the front desk, but they would avoid looking at you and would not offer assistance. Twice I had to interrupt two front desk employees talking to each other in order to get assistance.
Mediocre
3.1
Pros: Very little below arvarage for any resort
Cons: Vacuum running in the halls st 1:45 am House keeping banging the carts against the walls. Double charged room sevice fee. Served cold food! Overall poor service ! No door man Very slow valet Employees were rude and arrogant not warm or friendly.. Never again will i visit nor will i recomend to family or friends
Excellent
8.2
Pros: The hotel was absolutely beautiful. The surrounding landscape was beautiful to view. Actually breathtaking from some directions.
Cons: What we didn't like...the beds were too firm. Had a hard time sleeping because of it. Also if you don't plan to use any of the amenities, don't stay here. The reason why I say this is because you are charged high resort fee. We never used any of the amenities and had to pay this fee. The valet is a separate fee. If you park yourself its a very long walk from the parking lot to the entrance.
Located in Downtown San Antonio, this hotel is steps away from Alamo Mission in San Antonio and Alamo. River Walk and Henry B. Gonzalez Convention Center are also within 10 minutes. San Antonio Station is 19 minutes by foot.
Overall 8.8 Excellent
Based on 1,709 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
9.4
Excellent
10.0
Excellent
10.0
Pros: We are moving from coast to coast during the COVID 19 crisis. The Gibbs Hotel (across from the Alamo) was not just open, they were extremely welcoming and caring within the necessary restrictions. We had the most beautiful room ever overlooking the Alamo. Although beautiful San Antonio was closed during the pandemic, we will not forget our stay at the Gibbs. It makes things so much better when everyone is worried and stressed to have a place where they not only remember their history, they preserve their beautiful hotel with all the modern amenities. This is a 5* property with 5* staff.
Cons: As a downtown hotel, they have parking in a city lot which is certainly going to be very busy and crowded in normal tourist times in downtown San Antonio.
Good
6.0
Excellent
10.0
Excellent
10.0
Excellent
8.5
Located in Downtown San Antonio, this romantic hotel is steps away from San Antonio Majestic Theater and River Walk. Market Square and Alamo are also within 10 minutes. San Antonio Station is 23 minutes by foot.
Overall 8.8 Excellent
Based on 693 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
8.8
Excellent
10.0
Excellent
10.0
Pros: The location, the staff, the great breakfast, and comfy room
Cons: Nothing
Excellent
10.0
Excellent
10.0
Pros: Location was great
Cons: Kind of dark interior needs brightening.
Excellent
10.0
Pros: I liked the friendliness of the staff, the attentiveness of the staff always willing to help. Hilda the housekeeper kept the room cleanliness very well and orderly. I am happy with my experience. It was a great location right on the river walk.
Excellent
10.0
Pros: large rooms with a lot of amenities friendly, helpful staff
Excellent
8.2
Excellent
9.7
Excellent
10.0
Excellent
9.7
Excellent
8.5
Pros: We had nothing but trouble with Kayak and Getaroom. The Getaroom staff, in fact, was terrible. I will never use Kayak or Getaroom ever again. The Valencia was great, though. Wonderful staff.
Excellent
9.7
Pros: We really appreciated the location of the hotel, it was really convenient in that sense, it was within walking distance to many attractions and restaurants. The staff was also really friendly.
Cons: Almost everything was perfect, but it would have been nice to have a mini fridge in the room to store our own food and drinks. Also one of our beds was squeaky and that made it uncomfortable to sleep on so better beds would have been nice.
Okay
5.3
Pros: The location was the only thing good about the hotel. 5 min from the down town riverwalk
Cons: Do I have enough space. Let's see. First off the room looked nothing like any of the photos. The room was void of any color, decorations, furnishings or character. It was no where near a $200 a night room. From to moment you arrive you are on your own to unload your bags, drag them in the hotel and then hopefully find the lobby to check in. Which is on the second floor. Everything is expencive like you would expect but their is little to no staff to help you. I would never stay at this hotel again.
Excellent
10.0
Pros: We have traveled often and frequently. We arrived and found that the best service, ambience, and dining was apparent. Our room was perfect, room for our luggage, etc. Can't wait to return.
Excellent
8.0
Excellent
10.0
Pros: The staff and the place are great !
Mediocre
3.7
Pros: Staff was unprofessional. Check in was at 3, we got there at 7 and the room still wasnt ready. While we waited for 45 minutes we had to get dressed in the public restroom and my girlfriend had to straighten her hair in the hallway because there was no outlets in the restroom. After we finally got our room we had to rush to the spurs gsme that we had planned and ended up missing the first quarter all because of the staff at the hotel. We decided to switch hotels the next day. Other than that the hotel was really nice looking.
Excellent
9.4
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Cons: We waited 30 minutes for our car after check out. CALL AHEAD...way ahead!
Okay
4.2
Cons: The construction limited the entrance to a single, slow, temporary, small elevator to the check-in counter on the second story. Hotel services were limited to a makeshift bar and restaurant.
Excellent
10.0
Okay
5.4
Good
6.8
Pros: Great location since we could walk a block and a half to the majestic theater. Beautiful room, nice view, but the restaurant was closed for dinner and the breakfast was $63 dollars.
Cons: Great location since we could walk a block and a half to the majestic theater. Beautiful room, nice view, but the restaurant was closed for dinner and the breakfast was $63 dollars.
Excellent
10.0
Pros: All the staff we encountered were courteous and helpful from the valet to the manager. Keep up the great service
Okay
5.7
Pros: Bed was comfortable
Cons: Bed corners are very dangerous, I end up with bruises because bed woods expand from mattress and you can hit your legs easily unless you are very careful. I had the opportunity to talk to other guests and they complain about the same dangerous corners. Bathroom have to many gabs on counter and your personal products can fall while cleaning is happening and you will never find them. If your leave something you have to go to a website to file lost and found. That is very far from what is the main reason of hotels, customer service...... Very poor in that part. Most rooms the city view is the windows of the next building.
Excellent
10.0
Pros: Everything was great. The staff are all amazing and go above and beyond to make your stay even better. I will definitely be coming back. The only thing that was annoying was how exspensive the things were in your room mini bar.
Excellent
9.4
Pros: Great hotel overall. I rated it down because the valet situation gave me hell a few times. Give yourself plenty of time for valet to get your car, especially when it's raining.
Excellent
8.6
Pros: The lobby was lovely, the bar was nice, and the hotel was right on the Riverwalk.
Cons: Table lamp on the floor. Already opened $6 water bottle in the mini bar, expired food in the mini bar, windows only opened a few inches due to poor bench placement. No table for sitting, only a bed. I think this room was a poor representation of the hotel, but it needs to be addressed regardless!
Located in Downtown San Antonio, this historic hotel is steps away from Alamo, Plaza Wax Museum and Ripley's Believe It or Not and Guinness World Records Museum. Henry B. Gonzalez Convention Center and Tobin Center for the Performing Arts are also within 15 minutes. San Antonio Station is 15 minutes by foot.
Overall 8.7 Excellent
Based on 1,096 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
8.2
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
8.5
Excellent
10.0
Excellent
9.7
Excellent
10.0
Pros: Loved the service and the friendly staff. Felt like home away from home.
Cons: Their was dust on the coffee maker. I am a big time coffee drinker. And dust on the cabnet and mirrors, shelfs, bathroom. But not caked on.... Coffee pot needs to be cleaned every day.
Excellent
10.0
Cons: The staff at the Crockett are always AMAZING. Don't change anything you're definitely doing it right.
Okay
4.2
Pros: Large room
Cons: Large room...room felt like an unfurnished apartment. T.V. was off to the left side of the bed all by itself on a desk...so had to lie on my side to watch anything leading to sore neck back and shoulders...horrible. Absolutely ruined my day! Ernie's bar was not open Sat or Sun before 3 pm!? And it was a holiday weekend and opening college football weekend and I had to go to another hotel bar to watch the game..OU V. Houston. I've stayed her for the 2nd and last time.
Excellent
8.3
Excellent
9.1
Excellent
9.1
Excellent
9.7
Excellent
10.0
Good
6.2
Excellent
8.8
Excellent
9.1
Good
7.7
Pros: Location was great. Staff was friendly. Moderately priced considering its location (heart of downtown).
Cons: Shower was backing up.
Excellent
10.0
Pros: Beautiful building, clean rooms, and perfect location
Cons: Parking fee was a bit high at $25
Excellent
9.4
Pros: The staff was very friendly
Good
7.4
Pros: Location is great. Right behind Alamo & a block from Riverwalk. Breakfast was very good and plentiful - much better than most hotel "free" breakfasts.
Cons: Mattress was super firm and pillows were a bit hard.
Excellent
10.0
Pros: I loved everything about it! The price was excellent for a Friday night stay in SanAntonio. The staff were super friendly and accommodating. The room was exactly as described. Great location, very close to Market Square and the River Walk.
Cons: If I had to pick something I didn't like it would be paying for parking, but that's a given in the area. Our A/C unit was a little loud but it didn't really diminish from our stay.
Excellent
10.0
Pros: Great historic hotel in the center of where we wanted to be. We could walk out the front door of the hotel, cross the street and enter the back of the Alamo grounds. Absolutely beautiful! Our kids loved that we could walk to the River Walk and explore. Beds were comfortable, no fridge or microwave but it's a historic hotel, I didn't expect them to have the electricity to support all that.
Excellent
9.7
Pros: Service excellent rooms little small but very nice and cozy. Breakfast was the best part of the day do much to choose from. Great location.
Cons: When calling front desk took them a long time to answer. I even had to call twice before they would pick up. The elevators are a little small but they work at least. And again the rooms are quite small but it's just due to the history of the hotel.
Excellent
10.0
Pros: This is the second time I have chosen the Crockett hotel. It is a historic 7 story hotel. The hotel has been remodeled with fresh updated fixtures and appliances. These rooms are huge. You could do gymnastics in them. The staff is super friendly and actually happy to see you. Breakfast is typical eggs, waffels and such. The location is why you want stay here but the staff and hotel is why you will be back.
Excellent
10.0
Excellent
8.8
Pros: Rooms very clean, bed very comfortable
Cons: Noise rises from ground level around 5am as employees begin breakfast routine
Excellent
8.6
Pros: The breakfast was really good. Not spectacular, but better than any of my group expected. We ate there every morning. The pool may be small, but it's a little oasis! So beautiful! As a matter of fact, the entire hotel was beautiful! We were worried that it was going to be somewhat far from the convention center, but we just cut through the mall every time and it was super easy and fast. Next year, it'll be our little sneaky way to stay close to the convention without staying in the godawful convention hotel or one of the overpriced surrounding hotels.
Cons: We had a room that sort of had a balcony, but the door was nailed shut. That was kind of disappointing... The windows were as well, which made it turn out to be a very bad decision that we sprayed on sunscreen in our room... To get a mini fridge, you need to pay a one-time fee that I think was $25. My group didn't bother, but be aware of that extra fee. Pool was only just large enough to do any actual swimming in. It also only reached maybe 5 feet deep. If there had been a crowd, I imagine it would not have been very fun.
Excellent
9.4
Pros: The hotel is a nice combination of modern and heritage. The location is perfect. Breakfast is far better than most.
Cons: The rooms are a little tight but due to the age of the hotel this is to be expected. I'd like to see some potatoes at the breakfast.
Excellent
8.5
Pros: Location, price, staff
Excellent
9.7
Pros: Location was great. Staff was attentive. Spending time at the bar was a good day to end the day.
Excellent
10.0
Pros: Nice rooms that appear to be recently remodeled. Great full breakfast every morning. Very centrally located close to The Alamo and Riverwalk. Staff are very kind and helpful too.
Cons: $25 parking charge per night
Excellent
9.7
Pros: The room and bathroom were very spacious and comfortable. The location was great for both attending a conference at the convention center and enjoying the riverwalk and downtown areas. The breakfast had a great selection.
Cons: My only complaint is that the WiFi was spotty in the rooms, though it worked very well in the lobby areas.
Okay
4.0
Pros: The beds were very comfortable. The location was convenient.
Cons: There was no fridge or microwave. I thought it was a bit over priced.
Excellent
10.0
Pros: Great location, the room was clean and modern
Cons: Nothing
Excellent
10.0
Pros: Older hotel but you would never know it. Super comfortable bed and all updated fixtures including the bathroom. Even the air conditioning was set at just the right temperature. This hotel is located in the best location possible for being a tourist or just going down to the riverwalk to party like a rock star. It is about 10 feet from the Alamo. The staff was at check in was accommodating and friendly. I cant wait to stay here again.
Excellent
10.0
Pros: I have usually stayed at the Menger Hotel as I like the old fashioned ambiance of vintage hotels. I also love drinking in the Menger Bar where Teddy Roosevelt recruited his Rough Riders. The Crockett is right next door and has pretty much the same ambiance as the Menger but at almost half the price! I will be staying here from now on.
Excellent
8.0
Pros: -Rich with history and dedication to preserving it -Location is great!!!!! Easy walk to the Riverwalk, Alamo Plaza and Bonham Exchange -Spacious room -Front desk staff was competent -Room was clean -Valet Car retrieval was quick, about 3 minutes each time -Free continental breakfast
Cons: -Front desk staff didn't seem welcoming -Price doesn't seem to comparable to room quality, but I think you pay for the location and history -Valet wasn't always readily available to take keys after already checking vehicle in -Parking around or near hotel is difficult and valet is $24/night -Sound traveled heavily from hallway into the room, not sure if it's because we were by the elevator Regardless of this, definitely worth a stay!!!!!
Excellent
9.0
Pros: My husband and I love to go to San Antonio a few times a year to get away for a few days. We almost always stay at The Crockett. The rooms are clean and the location is great! The hotel bar Ernie's is a great place to go and unwind after all the sight-seeing. The bartender Travis is an awesome asset for the hotel!! He is one for great conversation and always recommends excellent places to try for dinner!
Cons: The beds are really hard but sleepable.
Excellent
10.0
Pros: Pleasantly surprised. My expectations were low given the amount I paid for a 3 day stay and was impressed upon room entry.
Cons: Clothing alignment within closet. Not enough to obscure my rating though.
Excellent
9.4
Pros: The only issue I had was the TV was to the side of the bed instead at the end of the bed.
Excellent
8.0
Pros: I enjoyed staying in a historic hotel and the location was wonderful, being right next to the mall, Riverwalk, Alamo, etc.
Cons: Room was a bit small but not a problem. However, the air conditioner was obviously very old and loud, which took a while to get used to. Had to pay extra $24 a day for parking.
Excellent
9.7
Good
7.7
Excellent
8.0
Good
6.8
Excellent
8.0
Excellent
10.0
Located in Downtown San Antonio, this romantic hotel is steps away from Texas Adventure, River Walk and Alamo. Henry B. Gonzalez Convention Center and San Antonio Majestic Theater are also within 10 minutes. San Antonio Station is 18 minutes by foot.
Overall 8.6 Excellent
Based on 2,810 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.8
Excellent
10.0
Pros: Rooms clean. Easy access to riverwalk. All employees helpful and friendly
Cons: Nothing
Excellent
10.0
Pros: Great location, friendly staff, nice and clean room. Easy parking across the street too.
Excellent
10.0
Pros: Very convenient to Riverwalk and other attractions
Cons: I think having breakfast included like other chains do would be a nice addition
Excellent
9.4
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Very nice room. Great view and great location.
Cons: The roof deck pool wasnt heated - quite chilly up there!
Excellent
9.4
Pros: Fabulous location, very friendly staff who were very accommodating. Excellent bronch every morning. Wait staff in the restuara to were friendly and helpful.
Cons: Room was a reasonable size but bathroom was a little bit worn. On the one day we forgot to leave a tip, the cleaning staff did a less than adequate job cleaning the room.
Excellent
9.0
Pros: Location
Cons: Toilet leaked in our bathroom
Excellent
10.0
Pros: Great location. Beautiful hotel
Excellent
10.0
Pros: Great location on the river walk, great bar and staff.
Excellent
10.0
Pros: Staff extremely friendly service great location great
Excellent
10.0
Pros: Front desk staff were exceptional as were housekeepingfolks as we travelled through the hotel.
Excellent
9.3
Cons: I paid for a balcony overlooking the river and the hotel doesn't even offer them. They told me that sites like yours are known for promising things that don't exist. I am very disappointed with my reservation price!!!!
Good
7.1
Pros: was disappointed that things I had taken for granted for the price we were paying were lacking. Such as.....quality of toiletries, no robe in room, no high end restaurant in hotel, no full service spa facilities.
Excellent
10.0
Pros: Convenient to Alamo & other attractions! Easy entry!
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: The location right on the riverwalk is excellent! Hotel is very nice and staff is very friendly! Would definitely stay again in the future.
Cons: My only compaint about the hotel is the cost of parking. Valet parking is $40 and self parking is $30 per night. Very expensive. If you stay a few nights parking ends up costing you as much as an additional night's stay.
Excellent
8.0
Pros: This hotel is perfectly situated to really enjoy some of the best parts of the River Walk!
Cons: I had a spa service at the spa that is not owned by the hotel, but located inside the hotel on the River Walk level. It was not a good experience and then I was overcharged for it.
Excellent
10.0
Pros: The view of the room was amazing! Enjoy time on the top level pool with an amazing view of the city.
Cons: Construction on the second floor during the day.
Excellent
10.0
Pros: Hotel was clean, the staff was friendly, exclusive access to the Alamo and Riverwalk
Excellent
10.0
Pros: Comfy bed, super clean and quiet
Excellent
8.2
Pros: Riverwalk location.
Cons: Restaurant prices.
Good
7.7
Pros: Centrally located in Downtown, you are minutes from most sites and right on the scenic river walk. Nice and helpful staff will greet and assist you.
Cons: sound proofing. With construction across the street waking you up at 6:40 am, easily hearing the conversations of others in the hall ways and flushing of toilets, sleep was easily disrupted. shower tub and carpet had stains/not fully cleaned. bathroom fixture groves had visible dust collected. really small pool, not sure if its that i'm from Miami, Fl where there is many pools. its about the size of the elevator hallway and maybe 4 ft deep.
Okay
5.4
Pros: Location was wonderful, room was clean
Cons: Hotel was dated. Too expensive for what we got. Upon return to our room we discovered our AC was not working. Front desk sent up a tech but he couldn't fix it. So they gave us a fan.... No one from mgmt contacted me and no apologies. Just nothing. I paid less for my room at the beautiful La Cantera the night before.
Good
6.5
Pros: Room was nice and orderly. Friendly staff.
Cons: Couldn't get the room cool enough. Didn't sleep very well due to the room not being cool enough. Very humid.
Located in Downtown San Antonio, this hotel is within a 10-minute walk of Spanish Governor's Palace, Market Square and River Walk. San Antonio Majestic Theater and La Villita are also within 15 minutes. San Antonio Station is 30 minutes by foot.
Overall 8.6 Excellent
Based on 2,086 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Mediocre
2.0
Excellent
9.7
Pros: The beds and pillows were very comfortable. The breakfast buffet has many choices and was delicious! The staff was friendly and professional.
Excellent
8.5
Pros: access to the riverfront walk and nice pool area.
Okay
4.2
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
8.0
Pros: Room was roomy and comfortable, Bed was firm and comfy. Location close to downtown, within walking distance (1/2 mile) to river walk and a about a mile to El Alamo or the Market. No need to drive. Parking in San Antonio downtown is expensive. You can take the bus near the hotel, and get off in two stops, but no need to drive unless you go to the Missions or the caverns.
Cons: Breakfast was average, nothing to praise or complain about. Elevator was noisy.
Excellent
10.0
Pros: Fast check in and out, very friendly helpful staff. Recently renovated, tastefully decorated lobby, large clean room, comfortable beds, clean bathroom. Included breakfast is very nice, fresh hot foods, healthy choices. Restaurant is clean, roomy with comfortable seatings. Location is quiet, yet accessible. Attractions are short walking distance or short ride away. Highly recommend and definitely will stay again when come visit the nice friendly city in the future. Thank you for making our stay so enjoyable.
Cons: Nothing
Excellent
10.0
Pros: The location was near downtown SA and the accommodations suited our entire needs.
Cons: I had to get accustomed to the pets/dogs barking and in such close proximity to us.
Good
6.5
Pros: Spacious room, comfy bed. I like access to the pool even during these times.
Cons: Cleanliness can be better, especially in the bathroom area. The building seems old, could use some renovation.
Excellent
8.5
Pros: Downtown location.
Cons: Packed full of families with small children during Covid pandemic, no coffee in lobby, towels were scarce. Creepy homeless panhandlers roaming the parking lots. Very noisy, With too many dogs Who barked incessantly and screaming children in the pool 12+ hours per day.
Okay
4.0
Pros: The bed was definitely big enough. Big room overall
Cons: There were ants all over our room. At first it was two, I then started noticing them all over our room and a few in the bed the night before checkout. They were in the process of renovating the building, and failed to mention it when I called to confirm my room. Parking was horrible.
Located in Downtown San Antonio, this historic hotel is steps away from Alamo and Plaza Wax Museum and Ripley's Believe It or Not. River Walk and Shops at Rivercenter are also within 5 minutes. San Antonio Station is 17 minutes by foot.
Overall 8.5 Excellent
Based on 1,912 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.0
Excellent
8.0
Excellent
8.0
Excellent
9.4
Excellent
8.5
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
9.4
Good
7.1
Pros: Loved the location and big room
Cons: The full sized beds. Our cleaning guy did not do a great job at all. There was someone else's hair all over the wall in the bathroom.
Excellent
8.0
Pros: We liked the Menger Bar, very authentic. The lobby and public areas were very inviting.
Cons: Long walk to the elevators. Ice machine was out of order.
Excellent
9.4
Good
7.1
Cons: Ordered breakfast off the restaurant menu. It was high priced and the portion size was small. 1 breakfast taco with sides was $16!
Excellent
10.0
Excellent
10.0
Excellent
9.4
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
8.5
Excellent
9.1
Pros: We liked the location so much!! Just besides the Alamo, and the hotel is nicely preserved!!
Cons: You can see the age of the hotel in the rooms! The bathroom was extremely small but usefull. The valet it's on the expensive side!!
Excellent
8.0
Good
7.7
Pros: Great location. Very nice place to stay. Our second time and we will be back.
Cons: It was the most uncomfortable hotel bed we've ever slept.
Excellent
9.4
Pros: Central Location: Beautiful 150 year old historic hotel, literally across the street from Alamo, Numerous attractions, Riverwalk Mall, Ripley's, Wax Museum, Guinness Records, etc.... Short trolley ride to Historic Market. We used it as base of operations. Bought all-day passes to attractions and walked back to hotel to cool off/swim when needed. Lots of food nearby too. Hotel staff gave great service too. Kids loved all the museum like stuff in the hotel. The bar has a mirror with a bullet hole next to it they say Teddy Roosevelt shot in it on a bet when he was there recruiting his rough riders. Been here several times. It is our 'go to' spot for San Antonio.
Cons: The parking is very expensive. Thirty dollars per day - but it is expensive in the entire city and you do have unlimited in and out privileges. The hotel is really old so it has a few rough edges. The pool tiling needs a bit of repair, some of the doors stick a bit, the elevators are small, floors are a little uneven and a bit sloped here and there, etc. It has a lot of "character", but I guess refurbishing an old hotel is like restoring an old car, you never quite manage to get all of the rattles out of it.
Excellent
10.0
Pros: Historical, legendary hotel - also comfortably contemporary ... Plus, the staff at the front desk was polished and helpful. They made us feel they were serious about our enjoyment of the hotel.
Cons: Would have liked to have stayed another day to enjoy more of the amenities, such as the Menger Bar and its TR Rough Riders connection. Note: You really need a "none of the above" category for the second question on who was in your party -- none of those definitions fit. This was frustrating and I almost didn't write this review, but decided to submit it by checking "group of friends" even though it's wholly inadequate to describe my party, which was me, my sister, and mother, and my sister's boyfriend.
Excellent
8.0
Pros: The historic portion of the hotel is beautiful! Rooms are small,full size bed... but very nice and very clean.
Cons: I would like to suggest that better quality sheets be used on the bed... sheets were way to big, so they tangled up at your feet. The beds are not the most comfortable to begin with and the sheets only made it worse.
Good
6.0
Pros: that it was close to everything
Cons: They didn't tell me about 20$ parking day, they didn't tell me 100$ deposit would be needed.
Excellent
8.2
Pros: Great location downtown, close to riverwalk, right across the street from the Alamo.
Cons: No ventilation in the room, so bring a small portable fan. Events in the plaza across the street (protesters, musicians) can be quite loud and go on late into the evening. The card/lock system for the room often malfunctioned and wouldn’t let us in.
Excellent
10.0
Excellent
8.0
Excellent
8.0
Excellent
10.0
Good
7.7
Good
7.1
Excellent
10.0
Pros: had several sets of rooms. sent a descriptive review already. would be the same for this set of rooms.
Good
7.7
Excellent
10.0
Pros: Loved this hotel! Loved the vintage feel of it. Staff was great !
Excellent
10.0
Pros: I had reserved the rooms for adult children, spouses, their adult children who came for a family celebration. The all liked the Menger. They found staff to be helpful. For one of them, the room next to them had a noisy guest. The hotel moved my family members to another room where they had the quiet nights they needed. I was impressed by the ease with which that switch was accomplished. Parking staff was helpful in tending to my car when I came to meet & pick up family who stayed there.
Cons: There were no complaints from anyone
Excellent
10.0
Pros: Much lovelier than the photos, friendly and right in the heart of the city. In-room coffee and free WiFi.
Cons: Room was small, and it's the first time I've seen a full size hotel bed in a long time. Fine for one person, might be challenging for two.
Excellent
10.0
Pros: Great Location, historic and very romantic!
Cons: Small bathrooms were the only thing, but you have to consider that this building is very old and that adds to its attraction as a romantic place to stay.
Excellent
10.0
Pros: It’s a great place to stay: the location is great, the staff is very helpful and friendly, and I enjoyed the atmosphere of the place; I enjoyed just walking around and taking in the history! I contacted the hotel to inform them I’d be getting into the city earlier than expected, and when I arrived, before noon, my room was ready;, I was able to check in and enjoy San Antonio right away! The view was great; I requested a scenic view, and from my window I could see Alamo Plaza. It was a great stay. I liked this hotel a lot and will be back.
Excellent
9.4
Pros: Beautiful hotel with charm and character. So close to everything and convenient for someone on foot/ for public transport/ for tours. Great pool. People working there were very nice - allowed late check out at 1:00pm.
Cons: A bit noisy at night - one night it was loud drunk tourists, once it was random construction at restaurant in mall next door, & once the fire alarms went off. I don't think it's the hotel's fault though.
Excellent
9.4
Pros: I loved everything about this hotel. I will stay there again!
Cons: They could use better vending machines, but then again I have never been to a place that has great vending machines.
Good
7.1
Pros: The hotel's location can't be beat: a block away from the Alamo, a couple blocks away from the convention center, and right next to a shopping mall with a wide variety of restaurants and stores. The staff was very friendly.
Cons: The room worked for what I needed, but it could have been better. The bathroom was small and was, for some reason, built 6-8 inches higher than the rest of the room. You could hear everything through the walls.
Excellent
9.7
Pros: San Antonio's 1859 hotel was all it promised. Perfect central location next to the Alamo, and the Menger Hotel itself is rich in history, generously displayed throughout the building. The room itself was just fine, but I am interested mostly in the ambience outside the room (so long as the beds, showers and such are good). We will return. One note of special interest: the maid was a great source of info; cheerful and helpful!
Cons: The view from the window? - a wall! Next time we will ask for a courtyard or other external, interesting view. Otherwise, all was well.
Excellent
8.2
Pros: Location is excellent
Cons: Beds are quite narrow. Air conditioning went out one night. Thankfully, it was repaired the next day.
Excellent
9.4
Pros: I like the over all feel for the hotel.
Cons: The size of the room. But looked at the other rooms and i guess for a bit more you gst more space.
With a stay at Omni La Mansion del Rio, you'll be centrally located in San Antonio, steps from Buckhorn Saloon and Museum and within a 5-minute walk of River Walk. Featured amenities include a business center, express check-in, and express check-out. This hotel has 16 meeting rooms available for events.
Overall 8.5 Excellent
Based on 1,813 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
9.4
Pros: Not too large, well sited, well run, comfortable.
Cons: Riverwalk is very popular but very touristy, and most restaurants therefore not very good.
Excellent
9.7
Excellent
10.0
Good
6.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
9.7
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
9.3
Pros: Great staff. Great location. Nearly everything is within walking distance. Different than your traditionally generic hotel. Actually located on the river walk. Highly enjoyed our stay. Would recommend and definitely stay here again.
Cons: Slow elevators. Some of the hotel room doors had windows which was a bit odd.
Excellent
8.5
Pros: Great location and I liked the rustic feel of the place.
Cons: The card reader on the door did not work well. Took at least 10 tries before it actually opened the door. The carpet isn't the greatest. Have to pay for wifi.
Excellent
8.0
Pros: Lovely looking. Nearness to everything on riverwalk.
Cons: We paid extra for double beads, with taxes, extras, etc. and paid 300$ with discounts. It was an inner room with no view/ window.
Good
6.3
Cons: Facilities are in poor shape. Appear to be redoing during our stay. Location is good. Molars spa is very nice.
Excellent
10.0
Pros: Location is everything. The Omni La Mansion is in a perfect location on the riverwalk without the crowds of the convention hotels. The service was top notch and the food was fabulous.
Excellent
10.0
Pros: Staff and rooms
Excellent
10.0
Pros: Love the fact that from the time you pull in till the time you leave the staff takes all the stress out of your stay. Also love that you can walk right out the doors and your on the river walk.
Cons: The only complaint is there is no hotel shuttle to area attractions.
Good
7.1
Pros: The good news is that the hotel is right on the River Walk, so you're right in the heart of the action. If you're looking for action - this is the place to stay.
Cons: The bad news is that the hotel is right on the River Walk so you're right in the heart of the action. A lot of noise from the River tour boats and people, so if you're looking for quiet - this isn't the place.
Mediocre
2.0
Pros: This bad experience had ever happened to me and my family before. I will never use again KAYAK again to book my reservations. Result, they have this "Getaroom" subsidiary with a poor description of their booking application, and it scammed you before you know the transaction has a nonrefundable policy until it is too late via your email confirmation. I called them, my credit card, agent, and the hotel. None of them were in the good customer satisfaction attitude to refund my money, cancel, or reschedule the booking transaction. Be aware of using them to book your reservation before it is too late. Anyone can make a mistake some time, but this Draculonian thirsty-blooded camming business does not care for you. Pray to Lord, this kind of business entities does not prosper any more in the traveler's economy.
Good
6.2
Pros: Location
Cons: Very hot elevators, sink did not drain, beds mattresses need to be replaced
Excellent
9.7
Pros: The staff was amazing upgrading us for free to accommodate our requests. Couldn't be more convenient for the River walk.
Good
7.7
Excellent
9.7
Excellent
10.0
Excellent
9.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
8.5
Cons: Bad irons . . . One spat red stuff with the steam function . . . the replacement was dirty. But the staff replaced them no problem
Excellent
8.8
Pros: It is located right on the riverwalk. Very good staff and comfortable rooms.
Cons: My room was on the street side and the traffic was very loud. I would recommend a room on the river or interior part of the building.
Excellent
8.0
Pros: Nice and clean hotel with very friendly staff. Centrally located so you can walk most places very quickly...or take a cheap Uber ride. Breakfast buffet was delicious!! We parked our car at valet but wasn't aware that it was $40/night. You might find cheaper options in one of the many parking garages close by. All and all...great place to stay!
Excellent
8.0
Good
6.0
Pros: Very nice location
Cons: no AC in hallways, bedroom ac did not work that well. Needs to be updated for sure.
Excellent
10.0
Pros: Courteous and friendly staff. Personal attention to each patron. Well maintained rooms and facility. Atmosphere is great.
Excellent
9.3
Pros: Staff were very nice and helpful, for example, suggesting I park in the structure across the street for much less than the nightly on site parking charge, with no real lack of convenience. The location on the river was excellent--directly out the back door to River Walk. The sister property directly across the river, Mokara, has an excellent gym available to La Mansion guests. Very friendly staff at the bar with a reasonably priced, tasty, late night dinner.
Excellent
10.0
Pros: Everything. Breakfast on the riverwalk, emaculate rooms, stylish old style bar with knowledgeable bar tender.
Cons: If you hear the alarm, call the front desk. It's a parking garage across the street. They don't own it. It shuts off quick, but the front desk won't hear it, so call them .
Good
6.5
Pros: Being an Onmi hotel I had much higher expectations. It was very dark, although they wanted a certain style (not sure exactlybwhat it was, old, Mexican, historic) they didn't pull it off very well. The carpets were dirty and dull, the room was musty and very dark. The staff was very friendly, the location was prrfect, right in the heart of the fun, the bed was very comfortable and the towels were nice.
Excellent
10.0
Pros: Comfortable bed great location friendly people
Excellent
9.4
Pros: Love the balconies over the river walk, historic character of the building and that it's pet friendly. Enjoyed listening to the church bells in the pool court yard (we were there on Easter Sunday morning).
Cons: Had to pay for wifi. Verizon cellular service barely worked in our room, cell & text functioned poorly, data did not work, so we did not have internet access during our stay.
Good
7.1
Pros: Good location and friendly staff
Cons: Very old hotel. Our first room had a broken faucet. Second room was better but needed updating. A ton of road noise and party people on Friday night. Very expensive especially the breakfast buffet which could have been larger for the price.
Located in Downtown San Antonio, this romantic hotel is within a 10-minute walk of River Walk, Henry B. Gonzalez Convention Center and Alamo. Market Square and Alamodome are also within 2 mi (3 km). San Antonio Station is 19 minutes by foot.
Overall 8.4 Excellent
Based on 879 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.0
Excellent
9.7
Excellent
8.0
Excellent
8.8
Excellent
10.0
Good
6.0
Pros: Overall clean Downtown and river walk location.
Cons: Valet parking should be part of the overall expense. Coffee machine wasn't maintained. Mini bar wasn't inexistent however an offer sheet is advertised.
Excellent
10.0
Good
7.4
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Good
6.0
Pros: Yes
Cons: The view
Mediocre
3.7
Cons: The room was over priced . The a/c didn't work well in the room. The hotel charge me $75 each day without telling me for incidentals , that I didn't even use . I won't be back
Excellent
10.0
Pros: Beautiful room friendly staff
Excellent
9.4
Pros: Room, location, close to activities
Cons: All good
Excellent
10.0
Excellent
8.8
Excellent
10.0
Good
7.7
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Great Stay! Room was clean, spacious, and beds were comfortable.
Excellent
10.0
Pros: We enjoyed everything about our stay. The hotel is beautiful, and our room was wonderful. The service was great, and overall the hotel met all of my expectations.
Excellent
9.1
Pros: The staff were very nice and professional, from our morning check-in after travelling overnight, to our check out. Greatly appreciated. The location right on the Riverwalk is great with a short 5 to 10 minute walk around to the restaurants and bars.
Cons: Finding a partially drunk drink bottle in the mini fridge is not what should happen during these Covid 19 times. I brought it up and they offered to take care of it right away. The riverside view room is not worth it as it overlooks the back of other buildings with loud constant air conditioning units. It was nice to see the occasional boat pass by but not worth the upcharge.
Located in Medical Center District, this hotel is 1.8 mi (2.9 km) from University of Texas Health and Science Center at San Antonio, and within 9 mi (15 km) of River Walk and Six Flags Fiesta Texas. San Antonio SeaWorld is 14.1 mi (22.7 km) away.
Overall 8.4 Excellent
Based on 828 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
10.0
Okay
4.5
Excellent
10.0
Excellent
10.0
Okay
5.7
Pros: It was a good value and staff was friendly
Cons: We got the handicap room without knowing.
Excellent
9.6
Pros: Everything was excellent with the exception of the shower.
Cons: Shower was slippery and tub has slight decline which makes it slippery,when unaware of decline.For children it is dangerous. Needs to have non-slippery strips in tub to prevent falling in shower.
Good
7.7
Excellent
10.0
Excellent
10.0
Good
7.4
Pros: Breakfast was good, room was nice and big. This was the executive king suite mind you. i'm not sure about how big/small the other regular rooms are. Nice size tv.
Cons: the location is sort of outside the city and we had to drive approx 20 - 30 mins to get there. Coming from california, I am not used to the turnarounds and had to make a couple attempts to get here. The crew started working on pulling the carpet and replacing the carpet right outside our door. Good thing that we were checking out that morning, but we had to leave the hotel with carpet dust in our lungs and banging outside our door. coming to think about it, I guess there is never a good time to work on replacing the carpets in a hotel. Its always busy in a hotel. :)
Excellent
8.8
Pros: it wasn't too far from attractions and free breakfast.
Cons: The restroom was clean except the bath tub it had a few hairs that weren't ours. Also the AC wouldn't get cold.
Okay
4.0
Pros: Free breakfast tasted ok. There was a good selection of food. Wished it went longer though.. Staff was friendly
Cons: Beds and pillows were horrible. Absolutely the most uncomfortable sleep I’ve ever had. AC didn’t work that good in the room, felt stuffy.
Good
7.1
Pros: Close to the medical center. Starbucks not too far away. Free parking. Free Wifi, which is a sure plus for those of us who never have enough time in the day to finish what we set out to do. Breakfast in the AM
Cons: Musty, wet dog smell that just would not go away. I tried changing the temperature and fan settings, but it wouldn't leave me. Bring some perfume/cologne just in case you leave smelling somewhat musty.
Excellent
8.0
Pros: When wife was having surgery had to book a room at the last minute arrived late for check in (after 10) and staff was quick and got me and. young son in a room Quick and easy. Son lived the breakfast that mourning. Place was clean and staff friendly
Good
6.8
Pros: Perfect location for medical appointments....convenient to good restaurants as well as hospitals and doctors offices.
Cons: Breakfast was non impressive with horrible coffee......COFFEE WAS AWFUL
Okay
4.0
Cons: The staff here are very inconsiderate of your needs and are not willing to help when asked. There are other places out there that you can get for a better deal and not be treated with disregard and contempt. I waited 45 minutes at the airport for the shuttle to show up when I called for the shuttle immediately upon arrival. I called the hotel after waiting curbside for 20 minutes. The front desk staff (Steve) then lied to me and told me that there was traffic which was causing the shuttle to be diverted, but when talking with the driver he told me there was no traffic at all. Google maps had also confirmed that earlier.
Excellent
8.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Good
7.6
Pros: The staff is always friendly and very accommodating. The hotel is very clean and we'll kept.
Cons: The parking lot is a nightmare sometimes. The lines in the lot are not painted very well, so you have people parking way to close or way to far away. I actually had an issue with someone parking so close that I could not get into my drivers side which caused a major problem for the rest of my family to be able to get in. I did call the police station and asked what my options were for getting the other vehicle towed, and they said it was up to the hotel since it's private property. Well, I let the staff know and even took them out there to show them. The staff assured me they would get it handled, needless to say it wasn't handle the next morning. I had to have my six year old daughter climb into our vehicle and hand me items to help make room for me so u could squeeze my way in. It was very inconvenient for me and my family.
Excellent
8.0
Pros: Clean, friendly, great service
Cons: We thought we booked a room with a pullout couch. When we got there, did not have one. Had to book another room. But gentleman was very courteous & helpful. Exchanged a king bed for room with two queens at same rate! No up charge! Very thankful! Would book again. Thought this was close to Alsmodome. Was about 15-20 minutes away.
Excellent
8.0
Pros: Friendly staff and clean ro
Excellent
8.0
Good
6.0
Pros: Cleanliness
Cons: The hot tub jets did not work
Excellent
10.0
Pros: Friendly people, customer service was great, breakfast was excellent. All around hotel was perfect best La Quinta hotel we've stayed so far.
Cons: Not much.
Excellent
8.2
Pros: Not applicable due to covid conditions.
Excellent
9.3
Pros: I liked everything i really enjoyed myself. On a scale from 1 to 10 i would rate it a 9
Cons: The sheets felt a little itchy
This family-friendly San Antonio hotel is located near the airport, 6 mi (9.7 km) from Six Flags Fiesta Texas, and within 12 mi (20 km) of Shops at Rivercenter and River Walk. Tower of the Americas and Alamodome are also within 12 mi (20 km).
Overall 8.3 Excellent
Based on 1,113 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.0
Excellent
10.0
Excellent
9.1
Excellent
9.7
Excellent
9.4
Excellent
8.0
Excellent
9.1
Pros: Location, parking was easy, very comfortable
Cons: That my room was not clean..under bathroom sink was a coffee stir stick that had been there and a q tip on the floor and crumbs in front of tv.
Excellent
10.0
Excellent
9.7
Okay
5.7
Pros: The beds were comfortable. The kids had their own TV.
Cons: I booked a room w/ 2 queens, but upon arrival was given a room with a king and queen sleeper sofa. The small refrigerator was locked. I guess they didn't want us to steal bottled water and a candy bar? Even though they had my credit card. I called the front desk to request a blanket and ask about wifi. She said she would send me an email to get complimentary wifi and have a blanket sent up. The email never came and I went downstairs to request the blanket again. From what I heard, we got the last blanket. For the most part I felt like I was being treated like a second class citizen. We won't be going back.
Excellent
10.0
Pros: I loved how everything was so elegant, and I loved the view from my hotel, I would definitely tell my friends about staying in this wonderful hotel .
Excellent
8.2
Pros: Clean. Good location in the middle of restaurants and entertainment.
Cons: 2nd entrance from road was locked so had to loop around again. Traffic noise was surprisingly noticeable considering we were on 19th floor. Sound proofing could probably be better. Outside hot tub didn't seem to have any jets. Sliding closet door was too narrow to get a suitcase comfortably inside onto the folding rack. Only 1 robe provided.
Good
7.7
Pros: Staff
Cons: Not as clean as I'd like.
Excellent
8.0
Pros: Nice hotel, rooms done very well, lobby bar to watch ball game, have a couple drinks and snack after big thanksgiving meal.
Excellent
9.7
Pros: The great service, beauty, indoor pool, and overall relaxed atmosphere of the Omni.
Cons: I was not able to get quick coffee, creamer, or snacks without ordering room service or going to the restaurant--which was not always open. Not really a big issue.
Excellent
9.4
Pros: They provide milk and cookies for the kids along with an activity booklet
Cons: The location is hard to navigate off the highway. Not their fault, but it was tricky
Excellent
8.0
Pros: The hotel has abundant free parking. The lobby and pool areas are beautiful. Our room was very pleasant and comfortable. The bedding and towels were high quality, and the bed comfortable. The employees I had contact with were nice. I didn't eat in the restaurant but it looked lovely. There is a well stocked convenience store in the lobby.
Cons: Not having complimentary Wifi is the only con I can think of.
Excellent
9.3
Cons: You have to pay for internet.
Excellent
10.0
Excellent
8.0
Excellent
9.1
Excellent
9.1
Pros: Beds were amazing! !!!
Excellent
8.5
Good
7.4
Pros: Always excellent service
Cons: Hotel for what they charge is aging rapidly it is in severe need of a massive remodel rooms although clean smell of age
Excellent
9.7
Pros: Really appreciated the cribs provided (we traveled with twins). Great touch on the bag and goodies for the kids. The pools were amazing, and the outdoor movie really added a nice touch.
Cons: Unfortunately the room we booked did not have a fridge to keep toddler necessities cold. We obviously booked a business room, evident by the available mini bar, instead of the themed family rooms, but it was still disappointing about finding this out until after checking in. Surprising considering all the kid-friendly advertisements, but did not take away from our experience.
Excellent
9.7
Pros: Staff was above and beyond. Minor issues were addressed quickly and thoroughly. Serious issues did not come up at all. Staff continuously and proactively offered service, advice and support. Some good restaurants nearby, though shopping was limited. Hotel will drive you anywhere within 5 miles. 15 minutes from the airport (their shuttle) and a $15 Uber ride to downtown sites like the Riverwalk or the Alamo.
Cons: Room was a bit older and darker than we prefer, but comfortable and very quiet. Elevators were a temporary problem on Friday night but were fixed by Saturday morning.
Excellent
10.0
Cons: The only issue we had was parking. There were events going on Friday and Saturday night which made it hard to find parking. We searched the lot for almost and hour looking for parking and there wasn't any. I think that they should give a heads up to all guest so that if they decide to leave they can plan to be back later or sooner. We had spent an entire day at six flags and want to come back to relax but couldn't because there was literally no parking.
Located in Downtown San Antonio, this romantic hotel is steps away from San Antonio Cavalry Museum, Alamo Mission in San Antonio and Guinness World Records Museum. Ripley's Haunted Adventure and River Walk are also within 5 minutes. San Antonio Station is 18 minutes by foot.
Overall 8.3 Excellent
Based on 891 reviews
All
- All
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Good
6.8
Pros: Location, location, and location! Hotel is right across the Alamo with plenty of cheap public parking around the area. Also, the warm chocolate chips cookies from the front desk are a plus.
Cons: Outdated hotel facility and Kayak's incorrectly rated hotel stars do not match the overpriced money for my stay.
Excellent
10.0
Excellent
8.0
Okay
4.8
Pros: The view from the room was fantastic! The location is also great!
Cons: The room felt like it needed to be steam cleaned with bleach... The room appeared to be updated sometime in the early 2000. But has not been maintained well. The bed was as hard as the floor. The shower head was loose and the bathroom smelled of old urine. We ordered Breakfast to our room the first morning. The breakfast was good and when we where ready to leave for the day I called to let the staff know so they could come up and clean our room. We where gone the entire day and come back to the same mess we left that morning... At 250 a night plus 30 a night valet parking This should have never happened. That night I went to drink a water bottle the staff provides for you in the room and there was no seal on the lid on either bottle. The cleaning person didn't even bother to change our water bottles. just filled them up with tap water and called it a day. If you are looking for a clean room with basic hotel services I would look past this place!!
Good
7.4
Pros: Great location. Comfortable view.
Cons: Parking was difficult. I wish the stay came with parking instead of having to use valet. I had to pay for valet and to park right outside each day as I have to have quick access to my car. Although it was a nice hotel, I won't be staying here again.
Excellent
10.0
Pros: Cookie!!!! Wife liked cookie!!! It was a very nice experience me an my wife enjoyed it greatly
Cons: No microwave in rooms or fridge.
Good
6.3
Pros: Although I was stuck with the smallest room they have it was still cozy and comfortable. Also they were also low staffed but despite that they were still friendly.
Cons: I thought the valet was overpriced and they should at least allow one free parking per reservation
Excellent
10.0
Cons: Valet was $35 ...should have been included with hotel
Excellent
10.0
Pros: Location
Cons: Could not think of anything we did not like
Excellent
10.0
Pros: Was impressed by everything... I think I heard some unexplainable noises during the night ... Nice location
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Everything
Cons: I think the parking at $30 a night is a little too pricey.
Excellent
10.0
Excellent
10.0
Pros: Large room, modern bathroom, friendly staff, great location.
Cons: parking fee
Excellent
9.6
Pros: The staff was amazing.
Cons: He AC worked but never properly cooled the room. I was uncomfortable my stay.
Good
7.7
Pros: The location was great. Short walk to the convention center, riverwalk, alamo. The staff was also very friendly and nice.
Cons: The building is old and the rooms show it. My first night there was a some fan, or machinery noise that made it impossible to sleep. I was able to switch rooms that night which was nice. One morning I had no hot water. The staff listened, but didn't seem concerned about it. I only had one breakfast at the hotel restaurant, but it was quite underwhelming and definitely not worth paying for.
Excellent
8.8
Pros: This hotel was very nice! Our room was ready when expected and they placed us with a corner room with a great view, for no extra cost. Staff were great and the check in/check out process was so simple! The location could not have been better for the main attractions, such as the Alamo and Riverwalk. I would definitely stay here again and recommend to others.
Located in North San Antonio - SAT, this hotel is within 3 miles (5 km) of North Star Mall, Quarry Golf Club and Alamo Quarry Market. San Antonio Zoo and Aquarium and Pearl District are also within 6 miles (10 km).
Overall 8.1 Excellent
Based on 1,658 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
10.0
Excellent
8.0
Good
6.0
Pros: I love the staff n the commute
Cons: I got attacked by bed bugs and they didn't even offer to comp my sayu of n e thing.
Excellent
8.2
Good
6.0
Excellent
8.8
Excellent
8.0
Excellent
8.3
Pros: Very good customer service, the room was very nice and clean and the breakfast was wonderful.
Cons: Construction going on in the lobby very messy looking unorganized. No signs or warning that the hotel was under renovation.
Excellent
10.0
Pros: I had to book this place last minute because my flight got diverted to San Antonio because of storms. For the price I wasn't expecting much, but the place was extremely clean, comfortable and had great amenities. The front desk staff were awesome and let me know that the shuttle could take me to eat at some select places to eat and that there was a Chinese food place that delivered. It's also right next door to a Specs which after a long hectic flight was a welcome development. The shuttle form the airport showed up quickly after I called from the airport. I thought I'd be able to hear a lot of noise and planes from the hotel, but it was surprisingly quiet. If I find myself flying into San Antonio I'd definitely stay there again!
Excellent
8.5
Pros: Close to the airport, free shuttle to & from airport, reasonably priced, surprisingly good continental breakfast, staff was very nice & helpful, room was fairly quiet, bed was fairly comfortable.
Cons: Toilet did not always flush very well, bathroom smelled a bit funny, not a fan of the pillows (short & fat) although my wife liked them.
Good
6.0
Pros: Nice and friendly staff, very busy, the hotel was completely booked but check in and check out was very smooth.
Cons: The breakfast was very unorganized.. there was no sense of structure and everything keept running the 1st morning...NOT ENOUGH SITTING AREA EITHER the 2nd morning we got up early and made plates to take up to the room. .
Excellent
10.0
Good
6.5
Mediocre
2.0
Cons: Upon check in I was told that because I booked through an online 3rd party they couldn't guarantee my room preference. AND I was told that I just happened to have secured the last room available and I was lucky I showed up when I did. I asked for a king bed, I got 2 double beds and I asked for a non-smoking room and got a room that was surrounded by 'smoking rooms' (why do those even exist anymore?). I usually book directly with hotels - because this is not the first time I have used a third party for hotel reservations only to be treated poorly by hotel staff and/or not end up with what I booked.
Excellent
9.7
Excellent
9.7
Pros: Location was great, close to the airport, restaurants and a walmart. The room was very nice and clean. Bed was comfortable. The staff was very friendly and helpful with checking in and out. Overall just a really great hotel experience. I would definitely stay there again.
Cons: The only drawback was the pillows in our room. They weren't that comfortable, but only a minor setback.
Good
6.0
Pros: Cleanliness, neat room, staff was friendly.
Cons: Breakfast was very packed, we passed up the street each time we went back.
Excellent
8.5
Pros: Staff was awesome, very nice.
Cons: I wish the shuttle ran all night. An airport taxi severely overcharged us putting in a horrible mood before entering the hotel. $12.75 for 1 mile (less than 5 minutes) is terrible. Next time I will walk. The mini fridge in the room reaked of onions. Other than that the stay was nice
Located in Downtown San Antonio, this romantic hotel is steps away from Briscoe Western Art Museum and River Walk. Henry B. Gonzalez Convention Center and Alamo are also within 10 minutes. San Antonio Station is 18 minutes by foot.
Overall 8.1 Excellent
Based on 511 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Mediocre
2.0
Pros: Nothing such to like
Cons: I feel it’s over priced and not worth for 100$/ night poor room service and not much options for food
Good
6.0
Excellent
10.0
Excellent
8.2
Pros: Very clean. Polite, professional staff. Wife enjoyed the spa and the gym is very nice. Good location for visiting all of the tourist spots in san Antonio.
Cons: No hand rails in the bath tubs/shower. Fell twice getting into and out of the shower. Sides of the tub are very high. Too many children running around the halls unattended, noisy. No frig or micro wave in the room. Onsite food and drink is very expensive. Ice machines are far apart on the floors. no vending machines for late night drinks/snacks. Valet parking is very expensive. View was nothing spectacular because of the trees surrounding the hotel.
Excellent
10.0
Excellent
10.0
Excellent
8.0
Pros: Beautiful hotel friendly staff and in my opinion worth every penny
Excellent
10.0
Pros: Staff was AWESOME
Excellent
10.0
Pros: The staff was very friendly and accommodating!
Cons: The fee for parkig at the hotel was ridiculous, $36 per night.
Excellent
10.0
Excellent
8.5
Excellent
9.1
Cons: I thought it was closer to all the restaurants on the Riverwalk.
Excellent
9.1
Excellent
10.0
Excellent
8.0
Pros: Location and large size rooms
Cons: Issues with hot water and terribly slow and incompetent valet
Excellent
9.7
Pros: Right on the RiverWalk, Hotel Contessa is luxury meets romance. My sister stay here on spring break and had a wonderful time. The staff was helpful and the city is definitely tourist friendly. Filled with history, charm, and luxury, downtown San Antonio along with the Hotel Contessa were great for our girl's getaway.
Cons: Although the city is tourist friendly, we did got lost. Also, the Hotel Contessa needs to hire more people on their housekeeping staff. During our stay, housekeeping forgot to clean our room one day. Other than that, things were great.
Excellent
10.0
Pros: THE staff was very accommodating and very nice. Everything was provided before I would ask for it. Overall, a great experience . Love the old Spanish charm that the hotel is made off. Very charming ambiance.
Cons: The session that I attended in San Antonio finished every 2230 in the evening. I did not like that the hotel restaurant is close early like around 2200. I wish the restaurant is open 24 hours. I also wish that there is a Starbucks inside the hotel for the convenience of all the hotel guest.
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: very clean, great location, friendly staff,
Excellent
8.0
Pros: The suite was great - nice sitting area, spacious bathroom, good bedroom and everything worked perfectly. The hotel's location is directly on a loop of the riverwalk which is good because it puts you right into the attraction, but is not on the main section so it's much quieter and easier to find a dining place. Parking is available across the street from the hotel and the street itself is not as busy as those nearer the Alamo.
Cons: Parking at the hotel is a ridiculous $36/night and they charged for two parking spots for our two motorcycles even though we actually had both bikes consolidated out of the way in the valet area not even in the parking garage. That was irritating. The hotel staff were polite but very cold and decidedly unfriendly. Don't believe I did anything to be offensive or difficult - I didn't even argue about the parking issue - but all of the desk staff (two in the evening, one in the morning) gave the impression they had much better things to do than speak with me.
Excellent
10.0
Excellent
10.0
Excellent
9.4
Pros: Made a special stop at the river walk on our five day trek from Pittsburgh to puerto Vallarta Mexico. Stopped to enjoy the beautiful view and exeperience the river walk. The resort was absolutely gorgeous. Unique with design, very friendly conceierge, and beautiful room layout.
Cons: Our one and only critique, and rather silly at that, after pulling in with our vehicle and stopping at the front valet, the attendant seemed almost shocked when we said, yes we would like you to park the car, and replied with an almost doubtful "are you sure? Wouldn't you like to hear the prices?" Though I'm sure he was just trying to do his job and avoid later frustration, the tone in which he asked us the question was borderline offensive. Young man if we can afford to stay where we are staying we certainly assure you we can afford to park.
Excellent
8.0
Pros: nice "earthy' atmosphere and location love the suite option
Cons: very expensive valet parking and no self parking lot poor room service options and other snack options no balconies or windows to open poor ventilation in rooms small pool and hot tub broken
Excellent
10.0
Excellent
8.8
Excellent
10.0
Excellent
8.5
Excellent
10.0
Excellent
10.0
Pros: Cyn from the front desk and Michael at the concierge desk were fantastic! They helped make my stay amazing!
Excellent
10.0
Pros: Fantastic service, and well-appointed all-suite hotel. The hotel exceeded expectations, and was truly a great value.
Cons: An included breakfast would have been great, but I knew this was not included when I booked, so it doesn't diminish my opinion whatsoever.
Excellent
10.0
Pros: Seriously, all was fantastic
Cons: Nothing I can think of. I don’t care to visit San Antonio much but this hotel makes me want to go
Excellent
8.5
Pros: The room was considerably larger than I expected, with a separate sitting area. Everything was clean, and in good condition. The regular price was fairly expensive, but I managed to get a reasonable rate through Expedia.
Excellent
10.0
Pros: Great location, great upgrade and we loved how it was just steps from the river walk. Superior and extremely welcoming staff.
Cons: Took about half an hour to check in.
Good
7.7
Cons: The front desk staff was unprepared and it to over 45 minutes to check in
Good
7.7
Pros: Check In was easy. Hotel room sitting area was actually very comfortable and functional to use, unlike most average hotel suites. Location was great. On the Riverwalk plus just 2 blocks from literally everything. Self parking lots were super close as well, if you don't like waiting for the valet everytime.
Cons: Hotel desk staff were business friendly, but it did not feel genuine. Which is the opposite of everyone else we met in San Antonio. This was one of the friendliest cities we've encountered!! Also the tub in our room did not drain properly, so you stood in water while you showered and the faucet was loose and spun all the way around.
Located in Downtown San Antonio, this romantic bed & breakfast is within a 10-minute walk of San Antonio Art League Museum, River Walk, and La Villita. Henry B. Gonzalez Convention Center and Tower of the Americas are also within 1 mile (2 km). San Antonio Station is 25 minutes by foot.
Overall 8.2 Excellent
Based on 26 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Pros: Great place and great area.
Cons: The parking
Excellent
10.0
Pros: A lovely old home with a nice breakfast. Staff was friendly and attentive
Walk into the Hilton San Antonio Hill Country and the essential elements that make up a true Texas experience are evident. The Hilton San Antonio Hill Country offers a luxurious modern ranch lifestyle. Soaring beamed ceilings, warm rich woods, a massive flagstone fireplace, cozy sofas, plenty of barstools lining the thirty foot curved bar and wide bi-fold doors allowing in the fresh Hill Country air all provide guests with the right ambiance to kick off their boots and stay awhile. The warmth of The Spur Texas Kitchen & Bar, conveniently located in the heart of the hotel, is so appealing that guests find themselves drawn to it at all times of the day and night. The hotel provides a number of unique guest services including three pools. Located in the rolling hills dotted with centuries old live oaks and indigenous plants, the Hilton San Antonio Hill Country is just twenty minutes from San Antonio's International Airport, world-famous Riverwalk and historic Alamo. Just one-half mile from Sea World, the Hilton San Antonio Hill Country is an ideal location for endless hours of fun and relaxation. The Hilton San Antonio Hill Country tucked into the rough and rugged Hill Country, offers a gracious blend of Texas hospitality and superior amenities. All of our well-appointed guest rooms and suites offer a pleasant haven from the stress of the modern world. The handsome rooms are decorated in soothing tones reflective of the Hill Country's natural fauna. The generously sized baths are well-stocked with thick white bath towels and deluxe bath amenities. Suites feature whirlpool baths and rain forest showerheads.
Overall 7.7 Good
Based on 788 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
10.0
Pros: The place is really kid friendly. I would recommend this place to anyone with kids. My kids enjoyed the s'mores and the movie. Staff is really great
Okay
5.1
Pros: The amenities of this well laid out hotel were everything that I would have expected from a Hilton spa and hotel. From the fire pit seating areas and heated pools to the decor and spacious rooms, I very much enjoyed the hotel itself.
Cons: First. We arrived at almost 1pm to find that we were not able to check in. No rooms were ready. Next. The staff. It seemed that there were as many trainees as there were experienced staff (not very many of either). At the bar restaurant, there was only one experienced server. She was great and did the best with what she had. However, she couldn't keep up with everyone in the restaurant and train a new person, too. It took a very long time to get our food (some good, some not good) and drinks and there wasn't more than 20 people in the restaurant. I can only imagine how understaffed the kitchen was as well (we were there for about 2.5 hours). The breakfast restaurant seemed to suffer from the same lack of trained, attentive staff. The housekeeping staff were noisy and yelled down the hall to each other in the morning. Not professional at all.
Okay
5.7
Pros: The hotel is quite nice and the rooms are really good. Is located in a easy to get location and near a lot of POI.
Cons: The staff is the worst I have seen in my life. Housekeeping didn't leave towels in the room and not only one day but several days and more than 1 room that my family had for our stay, I told these to the people on the reception but I don't know if they didn't do anything or the housekeeping didn't understand. The firt day we had breakfast at the hotel but since it was so slow and bad the rest of the days we decided to go out. Even the bar was lame and closed like 9 pm. I think the rooms and the hotel is good but has the worst manager I have seen in mi life.
Excellent
8.0
Good
6.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Mediocre
3.4
Cons: ordered towels...never came spa/steam room "closed" on the days I was staying!!! no weights in the weight room on tap beer was sour out of steak!! tried to check in at 3:40...no rooms??? That was ridiculous..made to wait until exactly 4pm out of marshmallows! Can't even pay cash for smores..must charge to a credit card?? smores should be provided FREE staff was not concerned or urgent about anything!!
Mediocre
3.1
Pros: The bedding was comfortable.
Cons: The phone was broken, the alarm clock was broken, no note pad, no flyers on the hotel like most Hilton’s have. We weren’t offered a map and on the last day checking out we saw nice colored maps on the counter which would have been very helpful, the drains in the sink were slow draining, they charged an outrageous amount for parking when they have a huge lot, no continental breakfast like most Hilton’s, and the overall quality was not up to par for other Hilton’s that we stay at and my husband is a Hilton rewards member and stays quite often with Hilton for business. I felt like we received poor service because I booked with a third party.
Excellent
8.8
Pros: Got an executive room on the 5th floor Great view Very clean/clean Felt Welcome by the front desk I was provided free wifi
Cons: My only complaint was that there were some loud people in the hallway horse-playing but it was taken care of quickly.
Excellent
10.0
Good
7.4
Pros: Location
Cons: A/C was not working, even though our room was on the top floor in the corner, there were no Side entrances available for quick entry/exit
Good
6.5
Excellent
8.0
Excellent
8.8
Excellent
8.2
Pros: Over all rooms were nice.
Cons: No coffee in the lobby. House keeping knocked on the door to come clean while we were getting ready. We told them we weren't quite ready. They never came back. After we returned that evening, the beds were not made and the dirty towels were still on the floor.
Excellent
10.0
Pros: Very attentive and friendly staff that always paid attention to the details
Cons: Clear display of facility/amenity hours within the room without having to go down to the front desk
Excellent
9.1
Cons: Needs a fridge in room
Good
7.1
Pros: I liked the fact that it was clean, close to where I was traveling and reasonable.
Cons: I booked the executive floor hoping that there would be no kids in the lounge while I was working. That wasn't the case.
Excellent
10.0
Pros: Overall size, space and price.
Cons: No food options. Bar, restaurant and room service was unavailable.
Excellent
10.0
Pros: I was in San Antonio due to my mother being hospitalized. I had been at her bedside all week and my family came for the weekend. I needed to relax and get some rest. Casey front desk reception was very kind and went out her way to make our stay wonderful. Walking thebeautiful grounds and being poolside was very relaxing. We always stay at Marriott hotelservices but definitely choose Hilton in our future stays.
Cons: Nothing comes to mind.
Excellent
10.0
Pros: Very relaxing and family oriented. Great experience. Definitely going back.
Cons: We were told that a movie was going to be played but not that night and nobody knew why. Everyone kept saying that they were working on it and nothing was ever set up so the movie never played.
Excellent
10.0
Pros: Location was perfect, great service and food. Also had a great kids pool which the kids did enjoy.
Cons: The bar was extermley overpriced. I paid $16.00 for one glass of Laphroaig when you can buy an entire bottle of your own for $40.00
Located in San Antonio (Downtown San Antonio), Red Roof Inn PLUS+ San Antonio Downtown - Riverwalk is within a 10-minute walk of Alamo and Henry B. Gonzalez Convention Center. Featured amenities include a 24-hour front desk, multilingual staff, and laundry facilities. Self parking (subject to charges) is available onsite.
Overall 7.0 Good
Based on 2,733 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.8
Okay
5.7
Excellent
8.0
Excellent
8.0
Okay
4.5
Good
7.7
Excellent
10.0
Excellent
8.2
Good
6.0
Okay
5.1
Good
6.6
Pros: Location near downtown
Cons: Cleanses dirty floor shower bar that holds curtain damage
Excellent
8.0
Excellent
8.6
Okay
5.4
Okay
5.4
Pros: Hotel needs to be updated. Duvet was heavily stained. A giant cochroach came out from under the dresser. Towels were abrasive and not soft. Inside of desk and drawers were stained.
Cons: Old and worn.
Excellent
8.0
Excellent
10.0
Pros: Perfect for a night in downtown SA.
Okay
5.4
Pros: The coffee was good & it Was convenient to Riverwalk and Alamo. Walking Distance
Cons: The door was hard to open and close because of the deadbolt. Kept getting stuck. Paper thin walls, you have to pay for parking and the safe in your room also Some of the staff was rude.
Excellent
8.0
Excellent
8.3
Pros: The room was comfortable and it was great for what we paid. It was also not even five blocks from the riverwalk.
Cons: We didnt have towles or shampoo when we got to the room and had to go down and get some. There was a stain of somekind on my sheets. And it was a busy weekend and it took us 45 minutes to check in. Also there is a $10 perking fee PER DAY that I wasnt aware of.
Excellent
9.1
Pros: Great staff
Mediocre
3.7
Cons: Terrible customer service. Priced too high for the quality. Hotel floors were stained and it smelled all over. Pool was mediocre. Adverstised with free parking and breakfast and microwave/fridge in room and you had to get a special package for that. Felt like that should have been clarified. Elevator was broke and toilet in room was broke, too.
Good
6.2
Pros: Was convenient to Riverwalk and Alamo. Walking Distance.
Cons: The door was hard to open and close because of the deadbolt. Kept getting stuck. The sink faucet was about to fall off and the hot water barely came out. The sink was free standing and not any room to put anything around it. The shower head was so strong you could hardly stand under it. We were only able to get very few channels on the tv. On the vending machines you could only use a credit or debit card. I thought was inconvenient. We did report this all to the front desk as we left and they said these issues would be fixed. I hope so because it could be a very nice, convenient place to stay.
Excellent
8.8
Pros: Everything is good
Cons: If you are going to advertise free breakfast then do it
Okay
5.6
Pros: Location, night front desk staff
Cons: Housekeeping is poor our room was dirty first and second day that was the reason why we checked out early .
Excellent
9.7
Pros: Overall nice clean hotel for the price
Cons: That we had to pay $15 daily for parking
Excellent
9.3
Excellent
8.0
Pros: Clean and comfortable
Cons: Noise of cars and plumbing at night.
Good
6.2
Excellent
9.1
Good
7.7
Okay
5.3
Pros: Honestly, I only like the location of this hotel.
Cons: Some of the staff was very rude, especially the manager! I encountered so many problems with my stay, it was awful. I had problems checking in and they charged my card twice! The shower in our room made this really loud noise every time you turned it on, which was super annoying! Also, the smoke alarms kept going off with no explanation, even in the middle of the night! I will never ever stay here again!
Good
7.7
Pros: Walking distance to alamadome for events.
Cons: sorry breakfast. slow maintenance. we had a slow drain in the tub and reported it everyday and it still was not fixed when we left.
Okay
5.1
Pros: Great location for the money.
Cons: Very dirty floors. Sheets had to be changed they were filthy. Not a good experience. Front staff w were nice but housekeeping was a joke...
Mediocre
3.1
Pros: Nothing to like here.
Cons: The internet service in my 5th floor room was poor. Then the crickets moved in. I killed three of them and counted 5 more down the hall from me. While I was at the font desk talking about the lack of Wifi, two very angry women guests came down to check out because of all the bugs. The interior is worn and does not present as clean. There was a puddle of water in the middle of the floor. They offered me a room on the second floor where the Wifi was better but even to my male nose, this room smelled stale. I decided I'd seen enough and many thanks to Kayak for getting me out of this mess and into the Best Western Sunrise Suites (1 block away). Same price range and a high quality hotel. BEWARE THE RED ROACH INN!
Good
6.0
Pros: Good location. Staff seemed friendly
Cons: Lots of things could have been better. If you don’t have your own transportation, ok spot to go. Otherwise just stay outside of downtown and pay for daily parking. You’ll get better value out of hotel away from downtown
Okay
5.7
Pros: Walking distance to downtown (riverwalk/Alamo) but its a sketchy area if you are alone. Many homeless and cat callers around. Rooms were modern and looked just like the pictures. Staff was friendly and helpful
Cons: Sheets were dirty, asked for new ones and we're still dirty. Add on extra charges after initial booking fee, must pay for parking, ADA accessible restroom was constantly wet. Showers must run for ten minutes before water heats up, refrigerator didn't work, roach came out of restroom drain.
Okay
4.2
Pros: Pet friendly
Cons: Room was not ready at 5pm . They took our name put it on a list and saiid they would call us. After 3 hours no call. If you complain mgr. threatens to cancel your reservation, they also have a black list of customers I witnessed that with one customer as well. They will also charge you a 1.50 fee for a safe in room.
Okay
4.5
Pros: Location
Cons: Customer service ( very rude ) Room service ( did not clean room / give new towels )
Excellent
9.7
Pros: Everything was good, and it was a surprise. I went in thinking it was a real dive, based on the reviews I read after booking my room. I was there for 3 nights and I cant complain about a single thing, rooms were clean, beds were comfortable, staff were really friendly, and it looks to be quite a new motel, or has been recently renovated. I would not hesitate to recommend it to anyone!
Cons: Cant say anything bad, it is a 2 star hotel that is more like a 3 star. The rates were not cheap, but seeing as there was a convention in town, it was a whole lot cheaper than nearby hotels. If I had to take a guess, some bad reviewers either got some real bad staff attitude or they expected 4 star service.
Mediocre
2.0
Cons: Staff was rude. Door was missing the bottom liner so you could hear everyone that walked by.
Mediocre
3.1
Pros: Location
Cons: The bed linen was cover in stains, the walls had stains and what looked like mildew. The shower was disgusting plus the water came out with such force it hurt. The floors were filthy so don't walk around barefoot. Hotel said they underwent an upgrade, but definitely doesn't look like it. Free breakfast is a joke. Will NEVER stay at this hotel again.
Located in San Antonio (Downtown San Antonio), El Tropicano Riverwalk Hotel is within a 15-minute walk of River Walk and Alamo. Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in San Antonio? This hotel has facilities measuring 37000 square feet (3437 square meters), including conference space. Self parking (subject to charges) is available onsite.
Overall 6.6 Good
Based on 726 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.8
Excellent
8.8
Excellent
8.0
Okay
4.5
Excellent
10.0
Good
6.0
Good
7.4
Mediocre
2.0
Cons: was not able to go because hurricane Harvey. Could not get a refund.
Good
6.0
Okay
5.7
Cons: Pool was closed the entire time
Okay
4.0
Pros: Nothing to like
Cons: They need to update the rooms . Clean carpet . Pics online are a lie
Good
6.0
Pros: The hotel had a decent pool with a bar and a fire.
Cons: The hotel is old and out dated the toilets were not clean. They charge their customers for parking. And it's a steep charge of 21 dollars a night for valet or 16 for self parking. I would not stay in this hotel again it is not a good value for the money. Holiday Inn or even a best value inn would be better
Excellent
9.3
Pros: Nice staff, especially front desk and Deigo. Unique Hotel with boutique charm for a chain price. It features a Cuban 60s theme, far more fun than holiday inn. It is farther from Market square than other river walk hotels but for the savings you can get river taxi tickets . My son thought the toucan habitat was fun.
Cons: It could use paint in a few places.
Okay
5.7
Pros: Clean and the staff was friendly, older hotel but kept up well.
Cons: Kayak's reservations were inaccurate, reserved a double king bed room and the hotel does not have a double king room only double double bed rooms.
Excellent
9.1
Pros: The lobby is fabulous, nice pool, courteous staff, great easy location, good value.
Mediocre
3.4
Pros: Rooms were decent. Shower barely worked.
Cons: Only 2 elevators. Had to walk around the entire floor to get to my room. Very long walk. Fire alarm was tampered with at 3am and I had to evacuate 3 children ( 8y, 6y, and 2 mo) down 3 flights of stairs on a false alarm. The money we saved wasn't worth the hassle of this hotel. I will not stay here again.
Excellent
10.0
Pros: Wonderful location. Love that it isn't in the heart of all the restaurants and shops. Enjoyed the approximately five minute or so quiet walk along the beautiful scenic Riverwalk before reaching all the hubbub. Also the staff are wonderful everyone was very courteous and helpful. Will make this my favorite spot to stay on the riverwalk.
Okay
5.1
Excellent
10.0
Excellent
8.8
Excellent
8.0
Excellent
8.0
Pros: Proximity to riverwalk
Cons: 21 american dollars to valet park
Excellent
8.0
Okay
5.1
Cons: Looked nothing like the pictures
Good
7.7
Good
7.1
Excellent
9.1
Excellent
9.1
Excellent
8.0
Excellent
10.0
Good
6.0
Excellent
9.7
Okay
4.5
Excellent
8.0
Good
6.2
Excellent
10.0
Okay
5.1
Cons: We had no water on the entire floor we stayed on. Couldn't take showers, brush our teeth, or even use the toilet. The hotel wouldn't even compensate us for the troubles.
Excellent
8.2
Pros: Retro feel off the beaten path and helpful staff
Cons: Full hotel didn't have enough elevators to accommodate guests.
Excellent
8.5
Pros: Friendly & polite staff. Loved the ambience of the lobby--clean, lively and fun. Housekeeping kept my room tidy and stocked with toiletries and coffee. The location was perfect--very close to the Downtown action but not right up in it. My view from the room was great. I loved seeing the toucan in the lobby. Not only was it fun to see a toucan at my hotel, but also, it appeared as if the little guy was well cared for.
Cons: For the first two nights the AC wasn't working (fan was on but no cool air coming out of it), however, it seemed to be just fine during my last night there. I was too busy to address the issue so I can only assume that someone looked at it while I was out of the room during the day. Either way, I was happy it was working upon my return. Bar/cafe staff could have been a bit more professional but I will say that I caught them towards the end of the night.
Okay
5.1
Cons: Old run down ....major updates ans renovations needed. 29 dolls for self parking or valet rediculaus.....wil defently not stay there again. Not even for 1/2 the price
Excellent
10.0
Pros: They have a Toucan & huge Turtle in the lobby. Rooms are comfortable. Cool Bar. Within walking distance of Riverwalk restaurants.
Mediocre
2.0
Pros: It had a bed.
Cons: Couldn't check in until an hr after our 4 of clock check in time. Parking was 20$ per night and the staff was quite rude. Wouldn't stay there again for free.
Good
7.1
Pros: Direct access to the Riverwalk. Comfortable, but small, beds.
Cons: Thin walls didn’t allow good rest for either of us. We got in too late to enjoy a nice dinner & the food served from the bar/restaurant was worse than what we would’ve found at a fast food joint. $29 to park overnight is outrageous! We won’t be back.
Mediocre
3.4
Okay
5.7
Good
6.0
Pros: Rooms
Cons: Parking.
Excellent
9.4
Pros: I liked the view from the front side of the building, it was a great view of San Antonio. Also the bars/restaurants in the lobby were very convenient
Excellent
8.5
Pros: The front desk is really nice.
Okay
4.0
Pros: It was 10:30 pm on the Saturday of Memorial Day weekend and they had a room available.
Cons: Decore was terrible, the room layout was weird, no food available after 10 pm.
Okay
5.1
Pros: Location and staff
Cons: When I first walked in the room was very out dated. The room still has wall paper. Which to me is very old school. Second was the pillow had seimen on them. Yes that's rite I said Seimen. I have pictures to prove it. I felt discussed and question about staying the night. Third is when I open the curtains to look at the view. All I can see was bird poop all over the Windows. Not a very pleasant view. I have pictures also to prove that. The pictures that was online didn't quite match the rooms in person. For the price I paid I felt like i was staying in a motel 6 yes that's bad. I told the employee Art at the service desk about my stay. He took notes and said the manager will give me a call. Can't wait for that call. He gave me two coupons for complementary drinks at the coffee shop. By the way the drinks didn't taste good so went to the trash. I wouldn't stay in the hotel the next time I'm in town which is next month.
Located in Downtown San Antonio, this hotel is within a 10-minute walk of Alamo, Henry B. Gonzalez Convention Center and River Walk. San Antonio Majestic Theater and La Villita are also within 15 minutes. San Antonio Station is 13 minutes by foot.
Overall 5.8 Okay
Based on 1,745 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Okay
4.2
Pros: The room smelled, no blankets for bed, my bed was broken and leaned to one side so kept rolling off to one side. TV didn't work. Called front desk they came and messed with breaker boxes in room. The breaker box shot out sparks amd popping noises. Then the attendant acting like nothing happened and I was imagining things. If you just need a place to fall. Down after drinking on riverwalk then sure it's adequate but don't expect much more.
Cons: A 5 minute walk from dennys
Okay
4.8
Pros: Near down town and Alamo. Close to conference center (walking distsnce).
Cons: Broken bathroom tub drain. Most of staff unfriendly. Don't expect much... You get what you pay for.
Mediocre
2.0
Good
7.7
Okay
4.0
Pros: The only thing good about this place was the breakfast. Lots of choices to choose from. It is very close distance from the River Walk and the Alamo. That was the only to pluses of the whole stay there.
Cons: The house keeping staff was very unprofessional!!!!! I placed the please do not disturbed on the door and they came in anyway. On the second day there we walk into our room to find the lady propped up in our bed on her phone, when we walked in on her she started to laugh at us and continue to talk in Spanish and walked out. They own the parking lot and still charged you $23.00 a day to park in it and long with the room charge. You did not even get a bed spread for the bed only two sheets. We ran out of tissue and never did get any more. I asked the man in house keeping if we could get some and all he said was si si and we never got it. I went to the dollar store and bought our own. I will never stay at this place again.
Mediocre
2.0
Cons: DO NOT STAY HERE. EVER. UNDER ANY CIRCUMSTANCES! Unbelievable filth. Bugs. Mold. Mildew. Gross beyond words. Sometimes one is willing to stay a few blocks from the convention hotel simply because the price is considerably less. One expects low-end, no-frills, budget accommodations; but one also expects a clean room. One does not get a clean room at the Day's Inn Alamo in San Antonio. This room was absolutely filthy. The carpet was filthy all over the room, and it had YEARS worth of filth collected along every wall and corner. The bathroom was a mildew farm with silverfish crawling around. One of the bedspreads had toothpaste all over it. There were two wads of chewed gum on the floor and an empty chips bag just under the edge of the bed. The bathroom exhaust fan did not work. The television did not work. Don't even think about giving this place your money. Stay ANYWHERE but here. The health department should shut this place down.
Mediocre
3.4
Pros: Location
Cons: Bad smell, one towel for 2 people, roaches, bed was broken, got cut on my leg
Okay
4.0
Pros: Location
Cons: Not very clean
Good
7.1
Pros: Great location from the Alamo and the river walk, comfortable and clean room. Okay breakfast for what you are paying for.
Cons: Air conditioner was VERY loud (it sounded like a motorboat engine) and the Wi-Fi was unavailable the first day I was there.
Mediocre
2.0
Pros: Nothing
Cons: Room had big bugs in it. When we informed it to front desk they said they have this problem with all rooms. Front desk didn't have any manager so they refused to cancel or refund. However, booking site for very courteous and helpful to initiate refund process from their side.
Good
7.4
Excellent
10.0
Excellent
8.2
Mediocre
2.8
Mediocre
3.7
Pros: The location was great and the staff was accommodating.
Cons: I am a frequent traveler and this was about the worst hotel I've ever stayed in. We requested to switch rooms because the first restroom was covered in hair. The staff was very nice and gave us a second room, which was not only also covered in someone else's hair but wreaked of cigarettes, despite the non smoking facility. This time he came to the room, agreed and gave us a 3rd room. This one smelled like old take out but I didn't see any hair on the tub, so it appeared to be the best of the 3. We were exhausted, so I didn't notice the 2 used bars of soap and used washcloth until the next morning. Disgusting! The convenience of the location is not at all worth the lack of cleanliness. When I complained in the morning, I was told they're remodelling and they'd give us a discount. I wouldn't have stayed another night if it was free. Unacceptable.
Okay
4.0
Pros: The facility was filthy. The staff was not very nice. The rooms were dirty. When asked to refresh something why you were denied. Needless to say we will never stay at this hotel again it's unfortunate because we did have a good time on the Riverwalk but will choose a different Hotel. For the money we paid it was not worth it
Cons: Rims dirty, switched rooms twice comma floors filthy tub backed up ceiling coming down in bathroom tables dirty trash underneath bed the room smelled.
Excellent
10.0
Pros: We were able to walk the two blocks to the Alamo and the Rivers all!
Cons: Basic Motel but basic price!
Okay
5.4
Pros: Great location near down town and Alamo
Cons: Loud location and cheep amenities
Mediocre
3.7
Pros: Location
Cons: No blankets on beds, paid parking but not enough parking spots, room service wouldn't leave me alone without signing, toilet leaned into wall, staff didn't bother helping with issues,
Mediocre
3.1
Pros: It was a short walk from the convention center and the Riverwalk.
Cons: The room was filthy and had not been properly cleaned since the last guest who seems to have trimmed their hair over the trash can but missed. I woke up to two full bed bugs in the bed with me. The fan in the bathroom didn't work a double the bathroom was pretty moldy.
Mediocre
2.8
Cons: No desk or chair,no welcom info in room, blanked were dirty with stains, chair had stains and was badly worn,water at sink was only a trickle, only stayed one nite rather than 2.
Okay
4.0
Pros: The coffee was good, and the staff was helpful
Cons: Every surface had been repaired, or was in need of repair at some point. The mattress was rubberized and uncomfortable. there was no Privacy option. Someone was sticking food coupons into my door every couple of hours. Road noise from the interstate was bad.
Mediocre
3.4
Pros: No hot water in bathroom for shower, asked for extra pillow and towel- was told the housekeepers have them and none were around so I couldn't have either. No printer to print off tickets and tour info for trip.
Okay
4.2
Pros: Ok for one night. Beds and flooring were newer no carpet.
Cons: Didn’t explain that parking charge extra $17 a night. $139 total for a one star property too much even for riverwalk. Wyndham bought this so it will probably be torn down and rebuilt as other large hotels in area (La Quinta, Red Roof)
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Accommodations in San Antonio
Airports in San Antonio
Landmarks in San Antonio
- San Antonio River Walk
- Henry B. González Convention Center
- The Alamo
- Mexican Cultural Institute
- Tower of the Americas
- San Antonio station
- La Villita Historic Arts Village
- Market Square
- Bexar County Courthouse
- Ripley's Believe It or Not
- Spanish Governor's Palace
- Cathedral of San Fernando
- Rivercenter Mall
- Majestic Theatre
- Arneson River Theatre
- Hemisfair Park
- Magik Theatre Downtown
- Aztec Theatre
- Tower Life Building
- Travis Park