Find reviews that mention:
2.0
I did not receive carReviewed 2023 Aug 03
review from![kayak]()
2.0
Thrifty decided that my VISA was not a “major” credit card and could not rent the car to me, BUT kept every bit of my payment for said rental of $238Reviewed 2023 Jul 13
review from![kayak]()
2.0
Horrible. Rented a car online. Got to desk and they said “sorry we don’t have any cars even though it let you book online.”Reviewed 2023 Jun 29
review from![kayak]()
6.0
I wasn’t told when I picked up my rental to check the mileage upon returning the car.Reviewed 2022 Sep 26
review from![cheapflights]()
2.0
Kayak let me reserve a car and waste money and time Ubering to the airport and they didn’t even have cars. Promise I won’t use kayak againReviewed 2022 Sep 13
review from![kayak]()
2.0
Making sure your online registration connects with the physical desk representativeReviewed 2021 Nov 29
review from![kayak]()
10.0
Everyone was very professional and helpful.Reviewed 2021 Nov 22
review from![kayak]()
8.0
Pros:It was very easy to schedule the reservation online. The price was unbeatable. The staff was very friendly and pickup was smooth.Cons:We had cancelled a reservation from Hertz when we reserved the Thrifty rental because of a $170 price difference. Since the companies are affiliated somehow, the agent could see both rentals, even though one was cancelled. Rather than trying to investigate more using confirmation numbers, she just picked one and told us we would need to call the hotline to make sure it was the right one. The hotline was also not very helpful, so we just prayed it was the right one and we wouldn't be out a a couple hundred dollars. It is still unclear what exactly the cost will be, as there are still charges pending on our credit card.Reviewed 2021 Jun 04
review from![kayak]()
8.0
Pros:Staff was friendly and the rental process was quite efficientCons:The car was dirty and unwashedReviewed 2020 Nov 30
review from![kayak]()
2.0
Pros:Thrifty car location was not on Hollywood Ave. So I went to the airport and the Thrify booth was closed with a sign saying go to the Hertz Booth where the man was very rude and told me he did not do third party rentals. So he wanted to rent me a Hertz car completely ignoring the reservation I had and the charges that were paid the day before online and he would not listen to me. He was RACIST and Rude at the Hertz Booth and tried to duplicate charge my card for another rental. He refuse to correct the problem which I was not able to rent a car. My card will be refunded as i recurved a letter saying it would.Cons:First of all you did not tell me that Thrify was closed down on Hollywood Avenue Sevondly you did not tell me that the Thrify Booth was closed and that people would be sent to Hertz where this same older Racist rude white man would say I don’t do third party rentals this is my second experience with him.Reviewed 2020 Oct 25
review from![kayak]()
2.0
Cons:I did not get a carReviewed 2020 Jul 27
review from![kayak]()
4.8
Cons:They charge me twice and have not give me the money yet back, i spend 1 hour a day trying to get in contact with them, you guys charge me when i request for the rental and the rental company charge again a day before returning my carReviewed 2020 Jun 06
review from![kayak]()