Cons: "The TV wasn't working and the crew I asked for help didn't do anything about it"
Cons: "No Free WiFi in the airport, and the salad on the plane was taste-less. There was not entertainment device on the plane."
Pros: "Friendly and helpful staff, clean."
Cons: "The flight was extremely hot the whole time. it was very uncomfortable."
Pros: "Crew was outstanding. Plane was spotless. No nonsense and lots of nice people working for the airlines."
Pros: "I would recommend Turkish Airlines to anyone. Excellent food and personnel"
Cons: "Leg space on this flight was less compared to other flights I had with TK."
Cons: "had to go 6 times through securety check, had to get out of the airport, and then a bus had to take all the passangers to another terminal. it seemed as the airport staff was not aware that there is a connection flight."
Pros: "great vegetarian food"
Cons: "very short time layover between arrival and departure in istanbul by time we departed the plane which landed on time at 12.30 we got on bus that got top terminal at 12.45 and ran crazy fast to get to boarding for flight leaving 13.25. flight that close together are very stressful and unreliable"
Cons: "The flight from Antalya to Istanbul was late so we almost missed our connection flight. This story is repeating with your airline at 29th July our Turkish Airlines flight from Sarajevo was late for 3hours so we were running at Ataturk Airport to catch connection flight to Istanbul even though we booked 4 hours delay in Istanbul. Regards, Edin"
Pros: "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"
Cons: "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"
Not a great selection of food and the snacks were quite pricey. No entertainment at all, not even a magazine to read, but hey, it's a budget airline. The flight departed on time and arrived on time, so no complaints.
Disorganized service and aging equipment paired with inexperienced personnel. This was not what my husband and I paid for.
It didn't happen; Sun Express cancelled the flight, even more, the route to that destination. I got a full refund, which of course was not enough to buy a new ticket so close to the date of travel
Checkin with agent-no eye contact, no words. No smile. Agents late to open checkin counter. Flight was full. Child in back of my seat pushing with legs and feet, thus moving the backrest of my chair. No attendants during the flight, only before takeoff and at landing. Plane ride itself was smooth and quick. Good pilot landing at airport.
Had extra leg room seats which were really good, no entertainment on flight but had downloaded stuff to watch from Netflix, good and drink was expensive in the flight
Our seats smelled like someone puked on them and they were not cleaned up. It was nauseating the entire flight. Plus their planes are not comfortable. We don’t recommend them.
Long lines to check in at 5 am on October 22 and no nowhere to sit at Izmir airport waiting for the Munich bound flight ticket check in to open.
They literally destroyed our luggage, 3 out of 4 wheels broke, the luggage had some sort of oil (smelled like olive oil) all over the luggage and even damaged some of the items inside (as the luggage cracked everywhere this oily substance got in).
The WiFi didn’t work throughout the whole flight. So we couldn’t access the entertainment and we couldn’t even access the English food menu since the QR code only works if you’re on the plane’s WiFi.
Crew was helpful; food was horrible AND expensive; they had us wait on the tarmac on a bus for nearly 30 minutes; the flight departed more than 90 minutes late and weather was NOT an issue. Miserable really, but at least my luggage arrived and we didn’t die - could have been worse I guess.
Pros: "Nothing"
Cons: "everything ground crew lazy and not polite no space at all in the plane, night flight, talking too much during the flight"
Pros: "FRIENDLY BUT NO HELP WITH WHEEL CHAIR."
Cons: "COULD OF HELPED GETTING ME MY WHEELCHAIR. NEVER DID GET ONE, EITHER BEFORE OR AFTER THE FLIGHT, EVEN THOUGH IT WAS REQUESTED WHEN TICKET WAS PURCHASED."
Cons: "Uncomfortable seats do not recline, no refreshments, barely civil staff. Impossible to add checked baggage online. Checkin staff gave incorrect boarding information."
Cons: "Flight was delayed due to mechanical issues so do a better job at maintaining the planes"
Pros: "Could get a comfortable seat"
Cons: "All changeable seats available came at a cost whilst the flight was only ~75% full?"
Pros: "Had the row to myself"
Cons: "We were an hour late arriving. One of my suitcases was left in France"
Pros: "Everyone was in a great mood!"
Cons: "The noisiest flight ever, not the plane but the passengers! We booked 6 months ago and our seats (wife and I) were on opposite ends of the plane"
Cons: "Flight was delayed almost two hours, plane wasn't at the gate, only one bus was provided for transport, everything on board was in Russian (as the plane previously arrived from Russia)."
Cons: "There were two flights to Prague within 1/2 hr of each other. We were at the wrong gate. They called for immediate boarding and we were at the gate in minutes. The plane had not left the gate but the captain refused to open the door. This unheard of, that at the counter didn’t want to intervene. Now we have to rebook. These Eastern European countries are still thinking of the past."
Pros: "The check-in online was very helpful. Flight was excellent."
Cons: "The airport bus took us twice from the gate to the the plane. I tried to understand, no idea why the bus did that. The departure obviously was late."
Pros: "The crew didn't give me headache for practicing my religious duties to do my prayers in the galley, as has become a new practice in some class airlines recently."
Cons: "The seats don't recline. I'd preffered that they would do."
Cons: "It is very uncomfortable to fly 5 hours on a seat without the possibility to lean back. The fixed back of the seat might be acceptable on short flights, but not on a 5 hours flight."
Pros: "Being able to check in quickly and weigh and tag my own luggage."
Cons: "Took too long to board the plane. Didn’t like that the only persons picked on for hand luggage was a husband and wife in there mid 70’s. But eventually they were allowed to bring on their hand luggage."
Cons: "There is no space for legs. The food quality is poor. No entertainment at all"
Cons: "The plain didnt leave because the food didnt arrive. We waited 3 hours! Very bad!"
Pros: "That we landed safely"
Cons: "The person at the check in desk could have been more informative and helpful and mostly when we checked in a half empty €40 suitcase, she could have checked the rest of our belongings to make sure it was ok or let us know if we need to change anything. I had to pay €50 later to have my tampons w me."
Pros: "The flight was on time and everything was o.k. I had no high expectations as it was a cheap flight"
Cons: "My luggage box has been destroyed and now I have to deal this task with easyJet"
Cons: "They charged us extra 48€ per suitcase although we verified before we are ok... Now we need to claim a refund =/"
Cons: "I was rudely asked to put the trolley in the devise to verify it fits the size regulations. It did fit and then because of the delay, I was forced to check the trolley into the belly of the plane rather than into the overhead as there was no room for it on board. This was an unnecessary inconvenience as everything in the trolley was necessary for the flight."
The plane left Istanbul 1 hour late and the AC was not really working great it was so hot inside and no air. This was my worst flight in a long time since I had a flight with Ryanair.
I liked that we could pre order and pay for meals. Crew was super efficient and got everything exactly right and of course we didn’t even have to ask it was all super seamless I wish other airlines would do this.
Cons: "They wanted to charge me for water in Euros, though the flight left from Istanbul and I only had Turkish lira with me. So we tried credit card, but credit card machine didn't work on any of my three cards. So they kindly brought me a free cup of water after all."
Cons: "No good planning for cabin baggages, caused ~2 hour delay, sitting inside the craft."
Pros: "Flight was on time."
Cons: "Check in line was very long and boarding was very unorganized."
Pros: "We landed without crashing"
Cons: "The check in process, the upgrade process, the boarding process. And, everyone just sat where they wanted, even after I paid for the upgraded seat. The crew could not care less, and I ended up with the largest person on the plane next to me, who seat jumped, so I had to sit sideways the whole fly."
Pros: "The crew was good and smart"
Cons: "Toilets are not good. Wash hand basin always blocked. I tried 2 different toilets and both are the same"
Pros: "Not so comfortable and no any food or drink beverage for free of charge"
Cons: "They should at clean and provide food and drink for free of charges"
Pros: "Good price basic amenities but all in all a great deal"
Cons: "Everything was great!"
Pros: "The first leg of my trip was good."
Cons: "Pegasus first changed my 2hr layover to 24hrs then cancelled my second flight entirely without informing me. I was unable to rebook an alternative flight as they require the vendor, pricline to sort it out and priceline can only communication is email. So maybe in a week they'll sort it out. It is a totally ridiculous and irresponsible situation for these businesses to create. I had to buy a whole new ticket to reach my destination. People at the Pegasus desk at the airport were beyond unhelpful and I've spent hours on the phone while on vacation trying to sort it out."