Cons: "The TV wasn't working and the crew I asked for help didn't do anything about it"
Cons: "No Free WiFi in the airport, and the salad on the plane was taste-less. There was not entertainment device on the plane."
Pros: "almost everything"
Cons: "Old entertainment system with no choice of movies"
Pros: "Service great."
Cons: "Seats were three across very cramped and uncomfortable."
Cons: "Movies didn't work well"
Cons: "seats were definitely narrow"
Cons: "Leg space on this flight was less compared to other flights I had with TK."
Pros: "I can't remember the flight experience, so I assume it was fine."
Cons: "I can't remember the flight experience, so I assume it was fine."
Cons: "My flight tonight (0078) from MIA to Istanbul was delayed by over 5 hours. I am traveling with an infant and it has been IMPOSSIBLE to get anyone to help us. Finally, someone at the airport helped in re-booking our flights but I have yet to have anyone give me an answer regarding compensation! In addition, we are traveling with an infant which isn't easy but we had the bassinet seat on our original flight. Now it's sold out for the flight tomorrow and no one will assist in trying to help get us better seats. I understand things are out of your companies control but being in an airport with an 18-month baby isn't easy and no one in this company has made this crazy travel schedule easier. I would like someone to call me back or email me with something that could maybe be done to help us! No one at the call center will help!"
Pros: "great vegetarian food"
Cons: "very short time layover between arrival and departure in istanbul by time we departed the plane which landed on time at 12.30 we got on bus that got top terminal at 12.45 and ran crazy fast to get to boarding for flight leaving 13.25. flight that close together are very stressful and unreliable"
Pros: "Food good movie selections and Nice staff"
Cons: "Damaged luggage. My fist time traveling without my parents and didn't know what to do. Tried looking for someone to contact on the Turkish airlines site, no luck. My mother will help me when she gets back from her holiday."
Pros: "The quality of their team"
Cons: "Crew was ok"
Cons: "There was no personal monitor to watch movies during the flight"
Pros: "good entertainment system good legroom new airplane"
Cons: "lowered the food standards compared to previous flights flight was late"
Cons: "Again the take off was late in 45 min. Leg room could be better. Was very tight for my hight, 185 cm."
Cons: "Gate change not announced and when we asked at the desk, we were told "we are not the information booth!" Then it was a 90 minute wait to get through security."
Cons: "seats in economy far too close together ... nose to back of seat in front of me about 9 inches. when seat back was back."
Cons: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
Pros: "Overall it was a smooth flight except for few minor issues."
Cons: "I noticed there were one or two times where the host had a list of food specifications but the trolley itself didn't have the kosher or vegetarian meals as requested by the passengers."
Pros: "That the plane didn't crash."
Cons: "The seats were dirty and there was no entertainment system. In 2017 this is unacceptable."
Cons: "to hot, very hot!!!"
Cons: "ذهبت لتاجيل موعد الطياره بنفس يوم السفر فقالوا لي يجب دفع غرامه 154 دولار سالت الموظفه كم التذكره الجديده قالت 130 دولار قلت لها على النت 105 دولار قالت صحيح ذهبت وشريت تذكره عوده جديده عن النت بعد ان سرت 4 ساعات الى المطار ذهابا وايابا لتغير الطائره"
Cons: "Small chairs and no entertainment system"
Cons: "The company lost my baggage"
Pros: "Comfortable seat, quick boarding and deplaning"
Cons: "No in seat entertainment, bad food"
Pros: "Good food. Wide choice of beverages. Entertainment. Flight is only 1h 45min Departure on time."
Pros: "the food is great, very good multimedia system"
Cons: "bread was cold!! food asn't so good"
Pros: "The crew on the flight were very nice"
Cons: "As our first flight got delayed, me and 28 other pallengers flying to israel told the airline agents that we would miss our connection flightfrom turkey to israel. The supervisor assured us that we have nothing to worry about, as the second plane would wait as we are many passengers.however when we landed in turkey the connection flight had already left without us. When trying to speak to turkish airline representatives about getting a new flight, they were super UNhelpful, we waited in very long lines and were required so go to a few different parts of the airport to get a new ticket, a process that was not friendly at all and very frustrating. After about 2 hours of waiting on lines, i got a flight that required me to wait 7 hours in the airport and measley voucher for a very small fast food meal. When i asked to be admitted to the lounge (as i waited 7 hours in the airport due to the airlines mistake), they did not agree to grant me access. When i asked to at least get the wifi code from the lounge so i can tell my familly that i am stuck on turkey, this was also rejected. While waiting in the airport, i spoke to many other people on other flights who had been stuck in the airport under very simillar circumstances, some even worse than mine. I also have many friends who have experiences simillar experiences with turkish airlines. If you are looking for a reliable flight, that will get you to your destination on time and will help you out when a problem occurs, Turkish airlines is deffinetelly NOT the flight for you. I personally will never fly with them again after the way i was treated."
Pros: "Crew were very nice and professional."
Cons: "The flight from Istanbul to TLV was scary. The Pilot hit the brakes half in the middle of the take off due to a "technical error". It was very scary, even the flight attendant was in panic. Plus, the food was uneatable. Hope to never fly with Turkish Air again."
Pros: "Aside from the crew and their patience, nothing"
Cons: "Everything aside from the crew"
Pros: "Onboard service was good. Ben Gurion airport services were excellent."
Cons: "Departure was late by an hour which made me miss my connection. Because of this: I had to purchase a visa @$70 US Airport service in Istanbul was very bad. It took 2 hours before anyone would actually help me to organize my next flight to Milan. By the time I arrived in Milan, my family had left worried sick not knowing what happened to me. I then had to find a bus to take me to Lugano, another 25 Euros, and not to mention all the stress to me and my family. I then decided not to put myself through the same situation on my way back to Tel Aviv and purchased new ticket with another Airline company. Overall, the whole experience was a nightmare."
Pros: "the crew was nice"
Cons: "the entertaiment was very poor..there wasn't at all audio - music or whatever the landing was harsh the boarding was late"
Pros: "Excellent and cooperative staff. It was a smooth flight."
Cons: "My Luggage did not make it, I don't have any information about it :) Lot of people did not get their Luggage"
Pros: "everything. it's really a good option!"
Cons: "nothing really"
Pros: "Free food and movies for a 1.5 hour flight, amazing!!"
Pros: "See above"
Cons: "See above"
Cons: "Except the bad treatment in Istanbul connection to Tel Aviv which makes me reconsidering flying with the Turkish Air lines I have nothing serious to complain"
Pros: "Everyone was nice"
Cons: "No USB charger!"
Hard to stow carryon. Did not realize low fare means last boarded
Well I just slept when I got on board and woke up when they said we’ll get down in 20-25 mins! That was my best sleep on a flight 😅
Extremely easy and welcoming check in process.
Cons: "There is always just too much talking and announcements on the flights now."
Pros: "great flight, good social distance and empty seats in between"
Cons: "really nothing, it was as good as possible in these times"
Cons: "Food service horrible. Don’t you think food is a necessity? Giving grown adults pigeon food is quite absurd. What happened to a real meal with your flight! Imma open an airline and Delta will be bought out by me. Just cause I will treat people like humans not caddle"
Cons: "Seat could have been more comfortable"
Cons: "Crew was abrasive and put off by people asking for service. Monitors had to be rebooted 3 times. Ran out of water and snacks."
Pros: "Cabin crew was great. Was told they don’t feel they can do a good job of serving 48 passengers in Premium Select with 2 crew."
Cons: "Image recognition step slowed boarding down a lot. Food and amenities on Delta Premium Select seem to be getting worse"
Pros: "That it got me where I needed to go."
Cons: "The crew, the food, the tv capability, the amenities. Overall it was the worst international flight I have ever been on. They confiscated my unopened beer I purchased after security point. They had me assigned to a wrong seat, so I had to fight my way 20 rows up as people are filing into their seats. The hot towel to clean your hands was dry and cold. The roll was hard as a rock and cold. The crew was rude and unapproachable. It took almost 3 hours to get them to reset my tv and when she finally did it glitched the whole time I tried watching it. The croissant was literally cooked to the paper and had to rip apart Croissant to get the paper off. They didn't serve the cocktail as promised. It was a pretty poor performance on all levels, and if this survey truly means anything, I hope this gets remedied."
Pros: "The crew is always smiling and ready to help you and I really like that."
Pros: "Delta crews are very friendly and helpful. Seats are 'good' on the E175 plane - better than the cramped CRJ200 on some other short flights. We boarded early, left a little early and arrived early. Nothing to complain about, except maybe a crying baby behind me, but that's not Delta's fault. :)"
Pros: "5 hours delay"
Cons: "5 hours delay"
Pros: "The seat was great, I wish all seats on the plane were that comfortable"
Cons: "Nothing, everyone was great"
Cons: "I had no idea there was a gate change in Atlanta but I’m sure that’s out of your control."
Cons: "In the last months I have travel 3 times , this is the first with Delta. I can say it has been the best experience I had. Good entertainment, the access to texting and the variety of snacks make superior this airline."
Pros: "This is a super aircraft with many amenities. The flight was smooth for the most part. Loved the movie and the classical music. The crew seemed to work well with each other and was very friendly."
Cons: "It would be nice to have an enforced carry on rule as people bring multiple large bags on and tie up the storage space."
Pros: "The crew were good."
Cons: "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."
Cons: "The person sitting next to me needed to buy 2 seats. He couldn’t hit in his own. Flight was late taking off due to catering. The landing was the worst I’ve ever had"
Pros: "Seat confort"
Cons: "Food and drink service"
Pros: "There were many delays and cancellations due to bad thunderstorms at LGA. Despite a few hours delayed (because the airport was closed due to the storm), the flight was still schedule to leave! I was very happy about that. They did issue waivers for those who could not make the later time. Once delta got the ok to fly.. The flight left the gate very fast and we arrived and exited the plane super fast too. The process was so efficient and quick, I did not feel the waiting period. The flight attendance were so happy and positive, they made he flight very enjoyable. Great job delta!"
Pros: "We landed"
Cons: "They need to raise the temp on these planes. Give free blankets or put a warning on the boarding pass saying that you will freeze."
Pros: "Same exact comments as first flight"
Cons: "Not a complaint"
Pros: "Aside from the issue where we had to deplane and wait for another plane, the flight and crew were great."
Cons: "The delay from the plane problem."
Pros: "A330 very nice airplane. Clean and comfortable in Delta One. Very professional cabin crew. Very good boarding process, even with every bag hand inspected."
Cons: "Flight left the gate early and took off two hours late. Arrived Atlanta 100 minutes late. Why? 7000 pounds overweight. EZE departure switched runways as we left gate, requiring removal of cargo containers, not once, but twice. In summary, DL bet wrong on runway and wind component, at the expense of on time arrival and thus connections."
Pros: "Free snacks and beverages. Easy boarding and easy de-boarding. Comfortable seats, friendly crew, large-ish bathrooms."
Pros: "Great service, comfortable plane"
Cons: "Waited 45 minutes for de-icing"
Pros: "Smooth flight in time. Didn't realize would have to go thru another TSA security check point. Otherwise smooth flight, great communication from the captain."
Cons: "Cramped seats and the food wasn't that great. Plus final meal was served late which lead to quick eating and feeling rushed."
Cons: "The service was horribly they dilate my flight 24 hours and I lose my flight yesterday because from Washington to Atlanta the flight was late and from Atlanta to Tegucigalpa leave early"
Pros: "No issues boarding as a group of 6, including one child. We all had at least a personal item and/or a carry-on to stow. The flight was easy, comfortable, and the free movies were current and definitely helped pass the time."
Cons: "We were seated right behind the delta comfort+ and saw the special snacks they got. Being teased by that is not a huge deal, just a little disappointed by the regular snack selection, the snack mix was definitely subpar."
Pros: "Could be among the best landings ever. I felt nothing as we touched down in Salt Lake!!!"
Pros: "Mu seat!"
Cons: "My baggage took for to long to arrive"
Pros: "Flight from SEattle to Atlanta delayed due to mechanical problems for 6 hrs. Once we got to Atlanta there were no flights connecting to Argentina until the following night at 10 pm. Delta did put us up in a hotel but with no food vouchers or any upgrades on delayed flight the next day. Flight attendants and crew were curteous."
Cons: "Fairly small seats and food isn't very good (as seems to be standard these days with most airlines). In flight music is very limited. Movie choices ok. No consideration to upgrade to first class or financial compensation have to be delayed a whole day for a long flight to Argentina."
Pros: "Wi-FI available (although I didn't use it)"
Cons: "No direct flight in the morning, so had to take two connecting flights, and leave home very early in the morning."
Cons: "The special meal I ordered was delivered to someone else. The entertainment system wasn't functioning properly and no English susbtiles we're offered for any of the movies, unlike my previous Delta flights (for some reason there were only Chinese)"
Pros: "LGA caused massive delays due to construction."
Cons: "Nice airplane with good seats and legroom"
Pros: "Delta made the experience great"
Cons: "Flight was delayed almost two hours"
Pros: "Crew was top notch as usual."
Cons: "Entertainment screens were tiny. Smaller than a galaxy note screen. Need major upgrades"
Pros: "the flight was on time and the staff very helpful"
Pros: "One of The crew members a guy from Texas was nice"
Cons: "The female crew Members were taking loudly and a lot during the flight it was difficult to sleep as a result. The food was low and very very bad"
Pros: "Staff was friendly, seats were about as comfortable as any other flight."
Cons: "Nothing in particular"
Pros: "Very professional and caring."
Pros: "The airplane"
Cons: "Poor food"
Pros: "Just not enough room to accommodate that many people for such a long flight. And felt neglected and grouchy by the end of the trip."
Pros: "I liked the in flight entertainment"
Cons: "We sat in the plane at the gate for a hour, boo"
There was already a group forming a line at zone 4 for a good 15mins and another group created another line just 5mins before boarding and the 1st group had to re-queue. A few of us voiced out to the floor crew but they did nothing. Earphones. Could be supplied first since the flight is suffisent for a movie.
Delta operated. Missed connecting flight due to single late crew member in dfw. 1.5 h late. Missed work and incurred costs of over $800. Delta failed to hold connecting flight(s) at gate and it actually left EARLY. Fail. Never again.
Great flight Will go again!
Pros: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Cons: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Pros: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Cons: "Nothing,just the seats. Cleanliness was perfect"
Cons: "It's KLM. What else do you need to know."
Cons: "When its rain we shouldn’t walk to the air plain"
Cons: "Crew members in Amsterdam were very rude and disrespectful"
Cons: "I congratulate the KLM crew!"
Pros: "Food and service"
Cons: "Working wifi would be good. Better A/C. More comfortable seats"
Pros: "The friendliness of the crew"
Pros: "General flight journey"
Cons: "Late departure. Rush to connect."
Pros: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Cons: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Pros: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Pros: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Cons: "The earphones could have worked!"
Cons: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Cons: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Pros: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Cons: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Pros: "The crew was really friendly."
Cons: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Cons: "Very slow service at checkin, was not even available when I arrived at the airport"
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Pros: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Cons: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Pros: "Good service onboard, good food. On time."
Pros: "Nothing really"
Cons: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Cons: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Pros: "Absolutely nothing!"
Cons: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
Pros: "My bagage broke"
Cons: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Cons: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Cons: "I don’t like the limited choice of drinks on these short KLM flights."
Cons: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Pros: "The included snacks and the seats."
Pros: "That we didn’t crash"
Cons: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Pros: "Arriving more or less on time"
Cons: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Cons: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Cons: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Cons: "The bags where damaged from the staff"
Pros: "I was upgraded to Buisness so, no complaints"
Cons: "No Marlboro light cigarettes on the duty free shopping cart"
Cons: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Pros: "Free wee cake."
Cons: "Nothing in particular."
Pros: "Night flight so no entertainment allowed sleeping"
Cons: "Kosher food could be improved"
Pros: "Food and staff were great"
Cons: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Pros: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
Pros: "captain was great."
I flew with a baby and the crew at night from Bs As to Atlanta were super helpful!
As with all Aerolineas Argentinas flights, check-in was terrible. They have a system where all international flights (or other multiple-flight categories) check in together, so the airport is very crowded, the lines are very long, and checkin takes forever. Online checkin was not available to me. There was no entertainment. Food was edible but mediocre. However, all of the staff (onboard as well as in the airport) were very friendly and helpful.
Pros: "Prompt. Swift boarding."
Cons: "Smelly bathrooms"
Pros: "La tripulación"
Cons: "El manejo de equipajes nunca llegaron"
Pros: "New and clean aircraft, very nice business class lounge at Orlando airport"
Cons: "Food was terrible in business class, very limited choices in entertainment, cabin staff not engaging or particularly helpful"
Cons: "Service Provide more information about the status do the flight"
Pros: "After we bought waters through the gate, we had to throw them out before we got on the plane. Then every time we would click the button for a flight attendant to come over to give us water, it seemed like an issue. We got maybe a single gulp in every cup. It got to the point where they ignored us."
Cons: "The flight attendants. The food. Being able to bring your own water after buying it THROUGH the gate. Everything."
Cons: "Food was bad!"
Pros: "The quantity of food was pretty good. The entertainment options very fun."
Cons: "The announcement at 7am could have been avoided. It woke people up."
Pros: "Seats are to tight, no space for legs, somebody with 1.80 mts and 110 kgs was not comfy at all."
Pros: "on time, medium food, tv to watch"
Pros: "The service was okay, no WiFi, not the most comfortable flight"
Cons: "No WiFi"
Cons: "I didn't get to fly aerolinas Argentina I was shunted to a different airline"
Pros: "On time, efficient boarding, entertainment console."
Pros: "Great entertainment.. comfortable seats"
Pros: "Puntualidad. El boarding fue ordenado y a horario. Llegamos a horario tambien."
Cons: "La atención abordo no existió. Sólo un vaso de gaseosa o café. Para el costo del vuelo, podrían al menos poner unos snacks."
Pros: "Crew, rapidness, snack with Dulce de Lechen"
Cons: "No entertainment system, really early time (but as it was so early entertainment didn’t matter)"
Pros: "The best flight ever... the crew make the difference, together with the food and the entertainment."
Cons: "(Tight seating) but I’m a big guy so it’s a 50/50"
Pros: "They cancelled the return flight, and could not get us information on how we might get back until WEEKS later!!!!!!!!!!!!!! Impossible to work with. Impossible to reach. Impossible all around."
Pros: "on time departure and arrival. excellent service"
Cons: "-My plane seat did not recline at all -The crew kept the lights on for no reason at all even though it was really late. They kept it on even after distributing food. They really had no reason to keep the lights on. -The plane was SUPER HOT. ??? why."
Pros: "Abordaje rapido y atención buena de los pilotos"
Cons: "No pude escoger mi comida, porque se les había acabado el pollo u la otra opción de almuerzo; así que me tiraron una bandeja que traía una pasta rebosada en grasa que me sentó mal durante el vuelo y obvio no quería pasta, quería optar por otra cosa. Únicamente se dio este almuerzo y no hubo una comida adicional o café a pesar de ser cerca de seis horas de vuelo."
Pros: "The airline runs efficiently and on time. Staff acted like they appreciated their customers. Food and beverages were actually served!"
Pros: "Profesional and warm attention of the crew."
Cons: "So much turbulence. Almost 1.5 hour. But thanks good, nothing that affected the security flight."
Pros: "Easy check in and clear directions for boarding, on time...and no problems with the flight."
Cons: "I needed to check my carry on bag because it was over 8 kg."
Pros: "Loved that two whole meals were served! Attendants were very kind and helpful."
Cons: "The entertainment choices were kind of lame. Luckily I brought my own device. Also, I’m 5’2 and even for me, there was very little leg room!"
Cons: "Having to have carry on checked once again just before boarding the plane, this was time consuming, we had already been checked at the security checkpoint."
Cons: "Bad service cancel fligths and the costumer never know that has been cacelled no even sorry said also they dont provide mask to slept pooor poooor service"
Pros: "Friendly crew, comfortable seats."
Pros: "Flight was shorter than described."
Cons: "Food wasn’t great, even for airplane food. The flight was delayed about 2.5 hrs, with notice 24hrs in advance, which was ok, but it was delayed an extra 45’ right before boarding."
Pros: "Nada. Una vergüenza! No pudimos viajar. Lo único bien que hicieron (porque deben hacerlo porque tiene un arreglo entre otras líneas) fue que nos mandaron por Iberia."
Cons: "Por un paro gremial nos cancelaron el vuelo dos veces y reprogramaron. Cuando llegamos a Ezeiza nos dijeron que estaba cancelado y que se te programaba para dos dias posteriores!!!! Una vergüenza. Los pasajeros somos rehenes de sus problemas internos. Típico de Argentina!!"
Cons: "Flight attendants were no where to be found when called. It was pretty much self service. When going around with drink/ food cart, as if we were burdening them. Seats were extremely tight, uncomfortable and I'm very petite. Never flying this airline again."
Pros: "The paint color of the plane."
Cons: "International flight, no alcohol available for purchase or free. The food served was a sandwich, cookie & mint. I have Celiac Disease & could not eat any of it besides the mint. The sandwich was two slices of bread with a slice of meat & some sort of cheese in between - looked dry & awful. The landing was not pleasant, I thought we crashed. Entertainment was not provided nor a USB plug."
Pros: "Service Food On time"
Cons: "Space berween seats which is as small as in other airlines"
Cons: "Planes do not have any entertaining facility at all. Basic version of Boing 737-800."
Cons: "Our flight from Mendoza to Buenos Aires was delayed 5 hours. The airline didn't provide any timely information or food vouchers. The experience was very unpleasant, I will avoid Aerolíneas Argentinas in the future."
Cons: "I was seated in the exit row and stowed my bag securely under the seat in front of me. As we pulled away from the gate, three of the flight staff "accosted" me in Spanish, and told me I had to stow my bag overhead; since the flight was full, there was no room for my bag overhead so the one English speaking flight attendant told me I had to move my bag and me to another seat. He thrust an emergency card- in English- in my face and I was shuffled to a seat across the aisle. Lunch pox contained a sandwich with some kind of meat and cheese. Drinks were room temperature. Several passengers were standing in the aisles when the plane pushed back from the gate and numerous seats were still in recline position when we took off."
Pros: "Comfortable seats, great inclination of seats, lot of space between seats and very friendly crew members."
Cons: "Snacks were small for a 3 hours flight."
Pros: "Seats were comfortable, plane seemed clean, the atmosphere was calm and quiet, and flight was on time."
Cons: "Food from New York to Argentina was very good. Food from Argentina to New York was a bit stale, coffee was especially poor."
Cons: "In flight entertainment had relatively few, interesting films and no games at all. Food was really poor (for business class) and the drinks on offer were VERY limited e.g. No Whisky at all - despite being on the menu card as available! Only four spirits on offer. Service by the crew was OK but certainly not up to what we are used to in other airlines Business class. Really very little attention given to the passengers (except when asked - not on a preemptive basis)."
Cons: "I didn't like my entire experience with aerolineas argentinas I strongly recommend that you avoid flying with them at all cost. Poor customer , horrible attitudes outdated planes zero comfort on the longest leg of the trip. JUST do yourself a favor and don't do it!!"
Cons: "The flight was delayed all day and then cancelled after hours of waiting. The airline did not give anyone information or make announcements for a long time both during the delays and after the subsequent cancellation, so we continued to wait at the airport without knowing anything. If they had clued us in to what was going on periodically it would have been helpful. They did finally get us to a hotel to spend the night after a long day in the terminal, but the service and rooms were also very poor there. The next day's flight was also delayed. Unreal. All in all a very disappointing experience. Would not fly them again but they have a monopoly on the particular flight we were on so wouldn't have a choice if we were to repeat again."
Pros: "Comfort of plane, entertainment available, on time arrival. I would never go on american, delta or latam if I have option on aerolíneas argentinas"
Cons: "Food was average, check in process was a little slow, not bad but there is no online checkin available."
Pros: "Delayed. This airline isn't good. Out of 6 flights, only 1 was on time."
Pros: "Friendly staff"
Cons: "Flight delay"
Pros: "Super friendly crew and great seats."
Cons: "I paid for baggage and when I came to the airport I paid2000 pesos more ita not nice at all and I want my 2000 pesos back."
Pros: "On time"
Cons: "Snack option. Plug in for mobile phone"
Cons: "Check in seemed to take awhile even though when we arrived there were only a couple of people in front of us. They had multiple staff but seemed to have issues getting the computers to work or it took very long for the staff to log into the systems."
Pros: "This non-stop flight was wonderful. The aircraft is comfortable, the whole flight was smoothly, even though it's fifteen hours flight."
Cons: "Don’t charge for seat selection. Every passenger deserves to choose their own comfort."
Pros: "Airport (AEP) was nice, plane and crew were good."
Cons: "The only problem was that our flight moved 50 minutes earlier and we didn’t get any email notification from kayak. But that may not be latam fault."
Cons: "They lost my luggage"
Pros: "Comfortable seats. Great crew"
Cons: "Food could be a little better and bathrooms bigger"
Cons: "Better food"
Pros: "yo tenia comida kosher y no me la dieron"
Cons: "Snack . Don’t have 0 snack in the plane"
Cons: "I would like to travel with this airline because is an excellent"
Pros: "Boarded and took off on time Free snacks and drinks"
Cons: "More leg room"
Pros: "The leg place and reclining chair"
Pros: "No waiting"
Cons: "In my last connection in Santiago airport I was asked to pickup my luggage and do check-in again and all of this in a 1 hour and 20 minutes connection, when I arrived to the check-in desk at first they said that I was late and needed to be there 2 hours ago, just after argueing they let my pass"
Pros: "There was no one sitting next to me."
Cons: "Over 5 hours delayed with no explanation, no compensation and no food offered."
Pros: "Departed exactly on time & arrived early. Excellent!"
Cons: "Check in / bag drop was very slow and impersonal. Cabin service restricted to tea, coffee, or soda - for a 3 hour flight (5am-8am). Cramped seating."
Pros: "Getting off the plane"
Cons: "Had to pay for luggage. Had to pay for TEA...didn’t even have milk. No air con of the seat."
Pros: "On time and pleasant experience on flight and de planeall"
Cons: "All Food"
Cons: "DONT BUY YOUR TICKET WITH FLIGHT NETWORK !!!!! I HAD A PROBLEM AND LOST ALL MY MONEY !! ALL THE TICKETS (5 PERSONS) !!!!!!!!!!!!!!!!"
Cons: "2 hours late, the flight following us left first."
Pros: "Better leg room than previous flight Food and drinks were very good"
Cons: "We and everyone else froze on the flight. Even with full jackets and the blanket, we froze. The last 2 flights on LAN, the sound/headphone system barely worked. You could barely hear any of the movies, and the music channels didn't work at all"
Cons: "Arriving in SCL on an international flight is the pits. Avoid"
Cons: "How do you contact kayak to cancel a flight? I will never book with you again. You make it impossible to reach someone."
Pros: "Excelente disposicion y manejo de situaciones de la tripulación. El vuelo fue excelente"
Cons: "El despegue se atrasó unos 20 minutos, no funcionaba el centro de entretenimiento (que fue anunciado) y pese a que eran las 6.3 am no nos convidaton ni una galletita"
Cons: "Segunda vez en una semana que me mojan , me derramaron cafe el vuelo anterior y hoy jugo de naranja. El espacio es muy pequeño y chocan los brazos cuando ofrecen bebida ; o el de adelante se mueve y bota todo encima ... un desastre, cero comodidad , la silla más dura que nunca y el espacio para las piernas, o sea, yo mido 1.74 y voy justa, que será para el resto de la población.. no por incluir una fila más hagan que todos vayamos incómodos ; y de la tripulación, nada que decir, solo me pasaron servilletas y me desearon suerte .. me gustaría algún tipo de compensación, porque , para más remate, llegamos más tarde de lo estimado."
Pros: "Personal on board is always great in LATAM"
Cons: "Personal at gate always suckin LATAM They lie in order to push their policies"
Pros: "Priority boarding."
Cons: "No airline lounge."
Pros: "I don't know that I like anything"
Cons: "The food on this plane is awful. All the pork being served is simply unfair. What about serving turkey sandwiches as an alternative to red meat or pork? The children roam about freely and it's quite uncomfortable. The seats are to close for such a long flight. I really can't get the disgusting dishes out of my mind."
Pros: "The stewardesses were great. Great service. Both trips we thought the service was the best we have seen."
Cons: "They had difficulty getting the bags on the turnstile but I think that was more an airport problem in santiago. Check in in Punta Arenas was very slow. Sky airlines processed twice the number of people in the same time"
Cons: "My original flight was supposed to land at 8:55pm but I was notified that it had been changed to land closer to midnight which was a problem because my hotel closed at midnight. After talking to the customer service agent at the airport he told me the reason my flight had changed was because my original airplane was flying out of another airport and the only way to make the flight that I had booked was to take a cab ride to the other airport. What he didn't explain was that its a 45+ minute drive between the two airports and I only had about 1.5 hours to get my bag, get on the taxi, check in at the other airport, clear security AND customs. Somehow by the grace of god it all came together but it was certainly a harrowing experience, not to mention the $45 I lost in cab fares. I cannot recommend LAN/LATAM."
Pros: "clean and new plane"
Cons: "delayed flight made me lose a day. My luggage got lost"
Pros: "Dreamliner was great for our 11 hour flight to santiago"
Cons: "The ground personne in Iguazul were terrific. Flight got cancelled after check in. We were in waiting area. Staff remembered who we were, found us, had us hurry bavk to check-in. Got our luggage, got it retagged, and got us on another flight leaving almost immediately. We got to BA with no problems as did our luggage. Yay for your smart, resourceful, thoughtful and efficient ground crew in Iguazu. They deserve a special thanks."
Pros: "Friendly staff"
Cons: "Delayed disembarking"
Pros: "How it moved"
Cons: "That it didn't move too much."
Pros: "Buena aerolínea salidas y llegadas en tiempo. Personal amable. Sin problema alguno."
Pros: "Service was prompt, smooth boarding and the aircraft was modern. there was an entertainment option if you had downloaded their app before the flight - I hadn't downloaded it, so can't comment on the entertainment. Other than that - all in all great service."
Cons: "Snacks were crackers and 2 sweet biscuits. Would have been nice to have had something a little more savoury, but this is realistically already more than I would expect from European carriers, so can't complain."
Pros: "The flight was great. In flight entertainment through idevice"
Pros: "Beautiful, new, clean plane with friendly staff and pretty good food"
Pros: "Smooth ride after boarding, easy to find seats, not an issue"
Cons: "No snacks or anything - boarding took long, they had the passengers line up and then after 15 mins tell us to sit for 15 mins because of something with the plane. I requested a seat but was placed in another seat in a different row and number."
Pros: "Good snack box and drink service. Seats were comfortable."
Cons: "The flight started boarding 30 minutes late."
Pros: "One of the best flight I have ever experienced on LAN. Very friendly service from all of the crew members."
Cons: "After a 2 hour check in line in the airport lobby, we ran to the gate, only for there to be absolutely no info available. Flight was then cancelled, 2 hours later. Re booking was an absolute nightmare. I will never fly LAN airlines again."
Pros: "Service by the flight attendants."
Pros: "Service overall is correct. Plane is clean. Check in is good."
Cons: "They changed the departure gate after i have checked in and there was no anouncement. Almost missed the plane."