Daily cleaning, installation of cabin HEPA filters on flights from Baja California Sur to Tel Aviv
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Scores according to KAYAK customer reviews
"Comfort, I wish they would warn to take covid test a day before instead of last min I wouldn’t miss my First flight"
Pros: "Not a thing. Hands down worst airline I’ve ever flown with by a large margin. Would not recommend."
Cons: "Literally any and everything."
Cons: "more organized boarding"
Pros: "The crew was fine."
Cons: "The flight was packed full despite the ongoing pandemic. I will avoid flying American Airlines at all costs in the future. I was disgusted with how many people were jammed into this plane. The woman next to me was sniffling. I was so uncomfortable the entire time."
Cons: "Everything was dandy!"
Pros: "The crew was friendly, and the entertainment choices were pretty good."
Cons: "By the time the food service cart reached us in row 28 of about 33 or so, my choices for food and drink were both sold out. It would have been less of a big deal if our earlier flight hadn't been so late that we couldn't grab something to eat before boarding."
Pros: "Crew was pleasant."
Cons: "Too much advertisement!!!! Between the credit card offers and aa advantage program it’s overwhelming. When trying to enjoy the onboard entertainment it was once ahead too much advertising. Overkill!!!!"
Pros: "They crew was extremely attentive."
Cons: "No tv screens and internet was shoddy."
Cons: "Left on time and arrived early:)"
Pros: "Emergency row seating is great for really tall skinny people. Plenty of legroom but seat width by no means helpful."
Pros: "Flight going to Cabo was delayed and coming back to California was delayed. Ridiculous!!!!"
Cons: "Be on time"
Cons: "Have the plane ready for take off. We had to taxi back in 2 times b/c of an electrical error. Flight attendants were rude, didn’t smile and annoyed when asked for a beverage. Every single leg of our trip was delayed significantly without any offer of compensation. No help to find a lost item."
Pros: "Average with nothing exceptional. My wife requires a wheelchair and that gets you through the process from chair side to boarding with no lines to wait in. But that’s normal for any airline and it’s usually the airport service."
Cons: "The usual, roomier seats, on time"
Pros: "The entertainment center in the headrests"
Cons: "Switch planes and make that the one that flies between Phoenix and Orlando...the entertainment cent on the shirt flight with 3 kids was better suited for the long flight"
Cons: "The crew could not have been any less accommodating for a nursing mother flying without my baby and needing to pump. I will be writing and submitting an official complaint to American Airlines ."
Cons: "It wasn’t temperature balanced. Cold then hot hot."
Pros: "Excellent beverage service and opportunity to purchase food"
Cons: "How to connect to AA in flight entertainment. Always takes forever to connect"
Pros: "The crew was unpolished in the aspects of customer service. That being said they did respond fully to medical emergency, sought aid and landed us safely even if they panicked the entire time."
Cons: "The on board wifi didnt work and there were no seat back screens so the only entertainment was watching the flight attendants pull everyone with emergency response training out.of their seats to assist a distressed passenger"
Cons: "Keeping travelers updated with gate changes and issues that may occur with flights"
Cons: "Every step of that has been hell-after travelling for 16 hours I’m still not in my final destination. Stuck in shirhole Chicago until tomorrow morning. Air line sucked, airports sucked, everything sucks"
Pros: "Short and great"
Cons: "Everything ok"
Pros: "Late taking off. Pretty much on time for arrival. The pilots made up an hour."
Pros: "People were ok"
Cons: "The boarding process is a mess at this airport. Feel sorry for anyone with accessibility issues. Stairs to all planes."
Pros: "Prompt on time service."
Cons: "Very cold cabin despite request to make it warmer, making it impossible to sleep. Food was cheap, carb-heavy fare - rice, crackers, a roll, sugar dessert bisquets all in one meal."
Cons: "MY LUGGAGE GOT TRANSFERED TO CHICAGO INSTEAD OF MINNEAPOLIS IN WASHINGTON"
Pros: "Smooth operation!"
Cons: "Boarding a slight bit disorganized"
Cons: "Flight was cancelled by American. Had to fly delta to dtw! Yuk"
Pros: "Have not been in that flight yet...."
Cons: "Didn't make the flight due to cancellation of prior flight"
Cons: "Bought a sandwich which was old ..."
Pros: "Got us home finally"
Cons: "When you are running late to make the flight it’s stressful enough. The last you need is an employee at the gate telling you that your caused the flight to leave late. By the way we took our seats and waited about 15 minutes before we pulled away from the gate and landed early. Airlines should recognize this is stressful for their customers and be trained to handle it differently. Furthermore most delays are not caused by customers. Also don’t charge $10 for a stale sandwich."
Pros: "The food was good."
Cons: "They put so many people (over 200) in a room by the gate to wait for boarding. There were no bathrooms there to use."
Pros: "Movie selection, drinks"
Cons: "Kayak/JustFly charged us a fee to pre-select our seats which was appealing traveling with a baby. However, upon checking in, we found that the seats were not reserved and the fee was a marketing ploy. The airline attempted to separate our family of 3, but luckily it was not a full flight and we were able to sit together with no help from Kayak, JustFly, British Airways, or American. Kayak/JustFly made the experience of traveling overseas with a baby more challenging than it otherwise would have been which is a terrible way to conduct business. We will never be using these services again and will tell family and friends to do the same."
Pros: "no drama, all comfort"
Cons: "Thanks for the cheap flight. Oh wait, still over $200 and they passed out iceless water. Why can't they give coffee as an option or heaven forbid, anything other than iceless water?"
Pros: "The employees were nice. That's about it for positive words."
Cons: "As we were a few minutes from our scheduled boarding, the flight was canceled. The reason we were given was the weather, but the weather was fine in Chicago and it was fine in New York. No other flights were canceled, so the weather excuse didn't hold up. They wouldn't put me on another flight that day, so I ended up leaving the next morning on the first flight out but I was still late for work. They didn't seem to be very accommodating or apologetic and I didn't even offer compensation to those who had to stay overnight to wait for the next flight out. C'mon AA. Step it up! I would think that if you cancel a flight, you should help your customers get home the same day. Do whatever you can. I don't think you did whatever you could for most of us on that flight."
Cons: "No entertainment no preboard with kids :( late flight."
Pros: "Remodeled plane style"
Cons: "Liked it"
Pros: "Comfortable seats, pleasant staff"
Cons: "Flight was 30 minutes late departure, and arrival (no gate at LAX due to late arrival."
Cons: "Couldn't check in on line. Flight was delayed. Boarding was hectic and disorganized. . Everybody ran for the gate. While standing in line to board the plane (no jetway), there were three groups waiting for three different flights. Crew was uninterested. When we arrived LAX, there was not gate available, so we sat (and sat) until they found one. Quite unpleasant."
Pros: "Crew was attentive but not overly friendly. Never saw any of them with a smile. Maybe a long day for them.."
Cons: "Flight was delayed 30 minutes. Gate crew never announced business class boarding. As a result getting to the gate was a madhouse because all passangers jammed the boarding area. The food was not very good at all. Chicken was very dry. Earphones did not work So we could not enjoy the movie. Same problem on the way down. The seats on the 737 are anything but comfortable. Clearly more roomy in business class but not able to relax."
Pros: "The crew, the fabulous plane with USB ports and free movies"
Cons: "It would have been nice to have ear phones for the movies."
Pros: "Friendly, efficient service."
Pros: "Friendly, efficient staff. Quick boarding process"
Cons: "Flight was delayed by a few minutes"
Pros: "Beach pool fishing n company"
Cons: "Flight cancelled to begin the trip. They did however help us get a flight on Alaska to get us to los cobos"
Pros: "On time, easy boarding"
Cons: "Too cold."
"The food was terrible in First Class. Only 2 bottles of Baileys available! Flight attendants were rude!"
Cons: "The service in Newark airport"
Cons: "Food, my kids refused to eat."
Pros: "Crew were really friendly and very courteous."
Pros: "Entertainment system"
Pros: "A long but uneventful flight."
Cons: "Nothing really. The flight was fine."
Pros: "The seats are very comfortable."
Cons: "The Newark security people were ridiculously rude. The flight was delayed due to mismanagement of the gates, and yet they yelled as us, the folks standing in line (and not making a ruckus). The flight attendants seemed bored and were inattentive."
Cons: "Late late late"
Pros: "I liked it because the flight was not overbooked and I had plenty of space."
Cons: "I didn’t like that I had pain and I didn’t know if the crew had any pain medication."
Cons: "Same as for the first flight segment"
Cons: "Food was mediocre and in very small amounts, even the I have been seated in premium economy, there still was little space in the armrests and hardly any recline"
Pros: "Food was pretty tasty."
Cons: "Flight was delayed, seats are just too close for a 10 hour flight."
Pros: "Was flying biz class and the audio wasn’t working. The flight attendant tried her best but only was able to reboot over and over again. But she didn’t offer a voucher or anything for the lack of a sound system."
Pros: "kosher meals were on plane. extra legroom was comfortable. Good choice of movies"
Cons: "We started to board on time and after group 1 boarded, they said they pulled the crew for a different flight and we needed to wait til 1:30 AM ( 2.5 hours delay) to board. Then 30 minutes later they called us back after finding another crew. It was very chaotic and made not sense"
Pros: "Very timely! Flight attendants were great!"
Cons: "Seats don’t recline much."
Cons: "It was United."
Pros: "We left on time and got in a bit early leg room was ok for me."
Cons: "It's a long flight."
Pros: "small airport, quick loading"
Pros: "Comfortable seats. Great multimedia"
Cons: "Food was good but they served same dish for dinner and breakfast"
Pros: "Buen servicio"
Cons: "No te ofrecen buenos aperitivos"
Pros: "Spacy seats. Great entertainment. In time."
Cons: "Food could be better."
Cons: "Hour late from Cabo and stuck overnight in Denver,do I have to say more?"
Pros: "New plane"
Cons: "Food was terrible the service wasn't great not even one the flight attendant walked by and offered bottles of water or dessert besides the 2 meals served. The restroom always were out of tissu paper and were not maintained."
Pros: "The flight was fine, and I enjoyed my service. No turbulence, and we arrived 30 minutes sooner than expected!"
Cons: "I understands the ease of using cards when buying in flight food, but I would like it if they would be more accepting of cash and international currency, since my wallet was in my overhead bag"
Cons: "flight was overbooked, couldn't get on flight"
Pros: "There was one guy flight attendant. I don't remember his name but he was awesome. Very sweet and helpful."
Cons: "My friend's seat was changed from when she booked the flight. We had wanted to sit by each other because she is scared of flying. Well her seat ended up being double booked. Because she had the same last name as another passenger and the people who boarded us kept asking her for her passport and if that's really her name. We had to sit on the runway for about 30 minutes sweating on the plane. No bueno"
Pros: "Everything went well"
Pros: "Not much"
Cons: "The flight was delayed. Missed connection. United did not pay for hotel even though there were no more flights for the evening. Could only get me on a flight the next afternoon late. I had to buy a ticket to get home in the morning, no food voucher given, had to pay for something to eat, and again had to pay for a hotel or would have had to sit through the night and all day Sunday Waiting for a flight 24 hours later for the next flight. Very bad service."
Pros: "Flight entertainment Comfortable seats"
Cons: "The crew was not very nice. The electric plug didn't work"
Pros: "I was hesitant to travel with united but my flight was very comfortable and the 10 hour flight felt like 3. Smooth ride and landing. Thumps up to the captin I had a very good experience from the time I checked in in Ranold Regen till I arrived Tel Aviv"
Cons: "The food was not very good"
Pros: "The new business seat gives improved comfort. New airplane smell."
Cons: "Flight was late close to one hour because of catering. No prior notices - we were left to stand for more than an hour in front of gate. Surely and nasty elderly citizens made up the flight crew including pilots. About the same service you get from a Siberian gulag prison guard. No communications from pilots. Despite delays and turbulence we were kept in the dark."
Cons: "United organized boarding by zones (1, 2, 3, 4) where 1 is in the front of the aircraft (business) and 4 is at the back. While I appreciate that business travelers should have priority boarding, the order of coach is from front to back. It would be beneficial to begin coach boarding from the back to the front to reduce the traffic on the aisles."
Cons: "they "ran out" of all the food and the wifi didnt work the entire flight"
Pros: "On time service, nice new plane."
Cons: "Want free WiFi."
Pros: "Direct flight was convenient"
Cons: "The crew on the outbound leg of the trip was unprofessional loud and disrupted everyone's sleep."
Pros: "On time"
Pros: "The landing was perfect"
Pros: "Considering the rough weather "winds", the flight should have been riddled with turbulence from start to finish. Lucky for us, the pilot was so talented that everyone on board would have never known that we were passing through severe weather if they hadn't announced it over the PA."
Pros: "People working there"
Cons: "flight was delayed"
Cons: "No fresh food No cookies The flight attendant didn't even offer us to buy snacks when he told us no fresh food. He just kept going down the I'll. Rude service. If I had know there was no fresh food I would have bought something in the airport. Our flight into Cabo had fresh food but by the time they got to us they sold out. Airlines are squeezing us more and more. Making us pay more and more but then not offering services they say they offer."
Pros: "EVERYTHING WAS EXCELLENT. THANK YOU"
Pros: "Crow was great , was very nice flight actually !"
Pros: "Going home"
Cons: "Supposed to be in San Francisco hours ago, but I'm still in the airport in Cabo. Thanks United."
Pros: "Wow- I was flat out told by the supervisor that "you used a travel agent, Kayak, how is this United's problem? This supervisor then confirmed that my 30 min connection was "on the screen, if you don't like it you shouldn't have booked it, since you used an agent we are not doing anything and it's not our problem". Offered to move me to the earlier flight for $775 per ticket. For a 2 hour flight that was only one leg and also same day. Disgusting people."
Cons: "The first two agents didn't understand what I was asking when I asked if we could switch to an earlier flight. Both, yes both, told me there were no seats available when I saw 4 first class seats on line. By the way, did I fail to mention that I had booked 2 International full fair first class tickets? To be treated like they were doing me a favor."
Pros: "Very profesional crew with positive attitude Take off and landing within the planed time schedule"
Cons: "Not enough movies with Hebrew subtitles For people with hearing problems English subtitles for all movies can help"
Cons: "Self boarding is really a mess. some staff members were barely speaking english. entertainment system can be upgraded ( larger screens)"
Cons: "The crew sprayd some air freshener that didn't work. My husband was forced to clean up the mess with anti bacterial wipes. Totally in sanitary. They should have either moved us to different seats when we asked or, at the very least, moved us temperarily while they fully cleaned the seat."
Cons: "Seats are a bit cramped"
Pros: "Smooth ride"
Cons: "Could not cross my legs Not enough room for food and diabetes kit Flight information would not load"
Airlines flying from Baja California Sur to Tel Aviv have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Baja California Sur to Tel Aviv
Masks required on board, masks provided on flights from Baja California Sur to Tel Aviv
Social distancing seating
Middle seats unavailable to book on flights from Baja California Sur to Tel Aviv
Testing for antibodies, testing for symptoms for flights from Baja California Sur to Tel Aviv
Waiving of change fees. Search flexible flights from Baja California Sur to Tel Aviv