Cons: "The TV wasn't working and the crew I asked for help didn't do anything about it"
Cons: "No Free WiFi in the airport, and the salad on the plane was taste-less. There was not entertainment device on the plane."
Pros: "almost everything"
Cons: "Old entertainment system with no choice of movies"
Pros: "Service great."
Cons: "Seats were three across very cramped and uncomfortable."
Cons: "Movies didn't work well"
Cons: "seats were definitely narrow"
Cons: "Leg space on this flight was less compared to other flights I had with TK."
Pros: "I can't remember the flight experience, so I assume it was fine."
Cons: "I can't remember the flight experience, so I assume it was fine."
Cons: "My flight tonight (0078) from MIA to Istanbul was delayed by over 5 hours. I am traveling with an infant and it has been IMPOSSIBLE to get anyone to help us. Finally, someone at the airport helped in re-booking our flights but I have yet to have anyone give me an answer regarding compensation! In addition, we are traveling with an infant which isn't easy but we had the bassinet seat on our original flight. Now it's sold out for the flight tomorrow and no one will assist in trying to help get us better seats. I understand things are out of your companies control but being in an airport with an 18-month baby isn't easy and no one in this company has made this crazy travel schedule easier. I would like someone to call me back or email me with something that could maybe be done to help us! No one at the call center will help!"
Pros: "great vegetarian food"
Cons: "very short time layover between arrival and departure in istanbul by time we departed the plane which landed on time at 12.30 we got on bus that got top terminal at 12.45 and ran crazy fast to get to boarding for flight leaving 13.25. flight that close together are very stressful and unreliable"
Pros: "Food good movie selections and Nice staff"
Cons: "Damaged luggage. My fist time traveling without my parents and didn't know what to do. Tried looking for someone to contact on the Turkish airlines site, no luck. My mother will help me when she gets back from her holiday."
Pros: "The quality of their team"
Cons: "Crew was ok"
Cons: "There was no personal monitor to watch movies during the flight"
Pros: "good entertainment system good legroom new airplane"
Cons: "lowered the food standards compared to previous flights flight was late"
Cons: "Again the take off was late in 45 min. Leg room could be better. Was very tight for my hight, 185 cm."
Cons: "Gate change not announced and when we asked at the desk, we were told "we are not the information booth!" Then it was a 90 minute wait to get through security."
Cons: "seats in economy far too close together ... nose to back of seat in front of me about 9 inches. when seat back was back."
Cons: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
Pros: "Overall it was a smooth flight except for few minor issues."
Cons: "I noticed there were one or two times where the host had a list of food specifications but the trolley itself didn't have the kosher or vegetarian meals as requested by the passengers."
Pros: "That the plane didn't crash."
Cons: "The seats were dirty and there was no entertainment system. In 2017 this is unacceptable."
Cons: "to hot, very hot!!!"
Cons: "ذهبت لتاجيل موعد الطياره بنفس يوم السفر فقالوا لي يجب دفع غرامه 154 دولار سالت الموظفه كم التذكره الجديده قالت 130 دولار قلت لها على النت 105 دولار قالت صحيح ذهبت وشريت تذكره عوده جديده عن النت بعد ان سرت 4 ساعات الى المطار ذهابا وايابا لتغير الطائره"
Cons: "Small chairs and no entertainment system"
Cons: "The company lost my baggage"
Pros: "Comfortable seat, quick boarding and deplaning"
Cons: "No in seat entertainment, bad food"
Pros: "Good food. Wide choice of beverages. Entertainment. Flight is only 1h 45min Departure on time."
Pros: "the food is great, very good multimedia system"
Cons: "bread was cold!! food asn't so good"
Pros: "The crew on the flight were very nice"
Cons: "As our first flight got delayed, me and 28 other pallengers flying to israel told the airline agents that we would miss our connection flightfrom turkey to israel. The supervisor assured us that we have nothing to worry about, as the second plane would wait as we are many passengers.however when we landed in turkey the connection flight had already left without us. When trying to speak to turkish airline representatives about getting a new flight, they were super UNhelpful, we waited in very long lines and were required so go to a few different parts of the airport to get a new ticket, a process that was not friendly at all and very frustrating. After about 2 hours of waiting on lines, i got a flight that required me to wait 7 hours in the airport and measley voucher for a very small fast food meal. When i asked to be admitted to the lounge (as i waited 7 hours in the airport due to the airlines mistake), they did not agree to grant me access. When i asked to at least get the wifi code from the lounge so i can tell my familly that i am stuck on turkey, this was also rejected. While waiting in the airport, i spoke to many other people on other flights who had been stuck in the airport under very simillar circumstances, some even worse than mine. I also have many friends who have experiences simillar experiences with turkish airlines. If you are looking for a reliable flight, that will get you to your destination on time and will help you out when a problem occurs, Turkish airlines is deffinetelly NOT the flight for you. I personally will never fly with them again after the way i was treated."
Pros: "Crew were very nice and professional."
Cons: "The flight from Istanbul to TLV was scary. The Pilot hit the brakes half in the middle of the take off due to a "technical error". It was very scary, even the flight attendant was in panic. Plus, the food was uneatable. Hope to never fly with Turkish Air again."
Pros: "Aside from the crew and their patience, nothing"
Cons: "Everything aside from the crew"
Pros: "Onboard service was good. Ben Gurion airport services were excellent."
Cons: "Departure was late by an hour which made me miss my connection. Because of this: I had to purchase a visa @$70 US Airport service in Istanbul was very bad. It took 2 hours before anyone would actually help me to organize my next flight to Milan. By the time I arrived in Milan, my family had left worried sick not knowing what happened to me. I then had to find a bus to take me to Lugano, another 25 Euros, and not to mention all the stress to me and my family. I then decided not to put myself through the same situation on my way back to Tel Aviv and purchased new ticket with another Airline company. Overall, the whole experience was a nightmare."
Pros: "the crew was nice"
Cons: "the entertaiment was very poor..there wasn't at all audio - music or whatever the landing was harsh the boarding was late"
Pros: "Excellent and cooperative staff. It was a smooth flight."
Cons: "My Luggage did not make it, I don't have any information about it :) Lot of people did not get their Luggage"
Pros: "Service, food and the entertainment system was great"
Pros: "Free food and movies for a 1.5 hour flight, amazing!!"
Pros: "See above"
Cons: "See above"
Cons: "Except the bad treatment in Istanbul connection to Tel Aviv which makes me reconsidering flying with the Turkish Air lines I have nothing serious to complain"
Pros: "Everyone was nice"
Cons: "No USB charger!"
Pros: "Crew very friendly"
Cons: "Lufthansa continuosly treats repeat customers like milk cows. The new ‘light fare’ is a genius way to charge the same as before with ZERO customer support."
Pros: "The food was really good! I don’t expect much from airlines but I feel like I got a real meal on board (two of them!)"
Cons: "We were delayed taking off and there were three screaming babies, but there’s only so much they can do about that."
Pros: "The flight was on time"
Cons: "Seats, entertainment, crew attitude"
Pros: "Seat was OK"
Pros: "entertainment was good"
Cons: "the flight attendants were mostly absent. The flight attendants on the other side of the aisle were much more attentive and nice"
Cons: "Any entertainment"
Pros: "Great staff and food"
Cons: "Comfort was not great and no entertainment options whatsoever"
Pros: "Crew did their best to make us happy."
Cons: "I felt duped by Lufthansa by the so called business class, where my legs barely fit, there was no entertainment, and there was no real difference at all from economy except for not having a person in the middle seat. It was equivalent to economy plus at best, but charged at business rate."
Pros: "Service was excellent, food was good, everyone was friendly and nice."
Cons: "Everything was OK."
Pros: "The crew was intuitive and caring. Very nice and polite"
Cons: "The is no good reason why we had to wait 1 hour in line for security as only two Security booth are active. I believe there is a room to increase the number of security mabhines and personal in that specific gate"
Pros: "Same crew. Really nice flight smooth and professional"
Pros: "Crew was ok. Had to manage difficult passengers."
Cons: "No entertainment. Average food. Little space for legs."
Cons: "Delayed by two hours. Made me miss my connection. Also it is far too cramped for anyone who is tall. We need more leg room"
Cons: "Boarding from terminal f sucks"
Pros: "The crew were good, polite and attentive."
Cons: "Getting through security and to the gate was downright bizzare. We were directed to the special F gate, where we had to stand in the freezing rain in front of a locked door without any explanation. This is after already packing our jackets in. Then we got screened and just as randomly told to go to the main terminal, where we got screened a second time, just as stringently (pulling everything out, padding down the kids). No explanations whatsoever, the craziest experience, completely messed our plans to get a bite up, I wish we were given some information ahead of time that we are going to be sitting in a single room zone. The flight was ok, but hellishly hot all the way."
Cons: "I never made it. See reasons above. feel free to check into the letter I wrote your customer service. Terrible"
Pros: "Crew was nice. Lufthansa crew is usually good, so no complaints."
Cons: "Even the crew said that the plane was too crowded, and that they should have used a larger plane for such a full flight.There was no entertainment on the plane, unless you provided your own device. My flight from Chicago to Frankfurt was on a very large plane so I have no complaints, but, the plane chosen from Frankfurt to Tel Aviv was much smaller, and packed to the gills, with passengers, and luggage, and crew. The crew themselves remarked that the type of plane used for this flight was inappropriate."
Cons: "For people who are going frequently to the US because of the small airplane from FRA_TLV A321 It is not worth for me buying Primer Economy since it is mixed and in British it is all the wayTLV-PHL 2 airplanes with primer economy"
Cons: "LH flight from Seattle was late, and I barely made it to the LH connecting flight to TA. Landed in Tel Aviv, but my one bag didn't arrive with me. Looked for the Lufthansa desk, but there is no such thing. They have farmed out the task of dealing with lost luggage and masses of confused to irate people to another firm. There were approx 40 people trying to get some information from 4 ladies, one of whom was new. They were unable to deal with many reports at a time. How about take a number and we'll call you up in turn? Instead it was like a push and shove pressure cooker just to find out the status of said missing bag and make a report. I was dealt with last. At this time, I was exhausted and angry. The ladies were very good and very kind. They informed my ride of the delay, and told me that the lost bag would come on the next flight. They took me out of the area to get a drink and a bite to eat. We waited. It came. We drove to my destination a few hours away. Never have I had to deal with such a time consuming shambles to find out the bare minimum of information. I finished the trip and will never fly with Lufthansa again."
Cons: "To Whom It May Concern, My name is Eliezer Korbman. I was a passenger on LH403 with service to Frankfurt, Germany. Upon reaching cruising altitude and prior to dinner service, a Lufthansa stewardess reached across my midsection, activated the reclining mechanism and forcefully returned my seat to its upright position - waking me up to eat. (You may conduct your own investigation, but there was no prior announcement.) I politely declined, but was later denied dinner and breakfast. To clarify, I was unable to eat or sleep. This is utterly disgusting service. I am incredibly disappointed in Lufthansa for the way that I was treated aboard LH403. Unless I can be persuaded otherwise, I will be taking my business elsewhere. Garbage service! Shame on you Lufthansa!"
Pros: "Same as above."
Cons: "Same as above."
Pros: "The crew were very helpful and polite. The seats had plenty legroom. The food was excellent."
Cons: "We started boarding much later than originally announced. We may have arrived with little delay, however. No entertainment was available, which is not that great considering that it is a three and a half hours flight."
Cons: "Plane was very late; boarding late; short flight so no food or entertainment, but not really a problem. Overall condition of plane was mediocre at best -- old plane, not particularly clean. It was actually Air Canada. If that is a partner of Lufthansa, very disappointed. Would not fly Air Canada again, but LOVE Lufthansa."
Cons: "the crew was horrible and rude"
Pros: "the crew kept their smile most of the time."
Cons: "bad weather caused problematic flight to the passangers and the crew."
Pros: "Airline crew very friendly and courteous throughout entire flight"
Cons: "The flight didn't have any screen and The kids got bored. And made noise at the plain"
Pros: "all the flights were on time, the service was wonderfull"
Cons: "Where to begin? During the booking process, there was no indication my travel partner and I would be flying Air Canada, and not Lufthansa. We were seated in the last row of the plane with painfully little legroom — even for two women of relatively small stature. The plane was not equipped with modern conveniences of operational wifi, music, or any other means of entertainment over the ten-hour flight. We were nearly an hour late to depart, but were unable to hear anything over the speakers regarding the cause for the delay, nor could we hear any of the flight attendants' safety instructions. What we could hear, however, was the surprisingly loud and nearly constant DINNNGGGG of the passengers' call buttons as they summoned the flight attendants. Because the flight was an overnighter, we attempted to sleep, but it was nearly impossible to do so due to the noise. I had earplugs in and could still hear the chimes, which were positioned right above our seats and made for an unpleasant experience and cranky travelers. The food was subpar as expected, but it would've been nice to be surprised with something resembling a fresh piece of fruit or vegetable. The flight crew was polite and one of the attendants took pity on us and offered a complimentary shot of whiskey, which partially alleviated the discomfort of the experience. That man is a saint and we surely hope he is better taken care of by this airline than we were. Overall a miserable experience. Will definitely rethink flying both Lufthansa and Air Canada in the future."
Cons: "The business class seats is exactly like the economy seats"
Cons: "Needed entertainment"
Pros: "I felt they did everything to leave on time. Flight was smooth and felt safe. Crew was nice. Overall good experience."
Cons: "The one annoying thing was my laugage. It took 3 days to arrive."
Pros: "Great planes."
Cons: "Flight attendants didn't want to help me find space for my bag. There were many small pockets so I asked them to help arrange so we could fit my bags. Without even looking they said there's no room. 'I can't do that' is what I was told. So who can?? (Maybe she was a transfer from united)"
Pros: "I like the service and food. 45"
Cons: "I like food and service and they had things that make it different. 48.."
Cons: "Overall experience - will not recommend this company and will suggest another company"
Cons: "The same as above"
Cons: "the seat. not suitable for a business category"
Pros: "the food was good,the crew was effective"
Cons: "the sits can be more comfortable"
Cons: "The plane was extremely small and uncomfortable. There were only two lavoratories for 60+ people, the other two being reserved only for the 10+ people in first class. As a result, throughout the whole flight there was a long waiting line in the plane's aisle, causing the crew to complain angrily in German, thinking we wouldn't understand what they're saying, because they couldn't go through easily."
Pros: "Very nice crew"
Cons: "Boarding and take off was late, probably the fault of destination airport"
Pros: "I liked the in flight movies"
Cons: "Can't say there was anything I didn't."
Pros: "Direct flight, separate spacious toilets, decent food"
Cons: "It's a good flight overall"
Cons: "we were with 2 kids (1 Child and 1 baby). They ground crew did not allow us to board first (like usually). We had to wait until the economy boarding, it became too crowded and was hard to reach the airplane with the kids. regards"
Cons: "the waiting before the boarding, the Frankfurt airport gate for telaviv is different from the other gates, no store, no drinking water except one small counter that sell water and other food in very high prices, I except to have at least free water in the gate, excepsialy when we wait their more than hour an half"
Pros: "I really appreciated the hostesses bringing around glasses of juice or water especially during the night . The selection of movies to watch was excellent. I liked a lot that the restroom was on a different floor and there was plenty of space outside. Thank you."
Cons: "The egg omelette for breakfast was not really tasty. The steward collected the earphones before we landed, a bit too early. I could have watched my movie 10 minutes longer."
Pros: "Got the seat that I paid extra for ,,,"
Cons: "thet lost my bag. two days later still not reunited. pasta dinner was horribly pasty"
Delay and change of terminal last minute
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
Not the first time we have experienced defective entertainment system on this trip. It should be upgraded.
Great flight Will go again!
Pros: "Salimos a tiempo . El business es muy confortable"
Cons: "La comida horrible . No se limpian los baños"
Cons: "Nothing. Flight was amazing"
Pros: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Cons: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Pros: "Crew were excellent"
Cons: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Cons: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Cons: "When its rain we shouldn’t walk to the air plain"
Pros: "Planes were on time and connections made."
Cons: "One bag delayed as not put on flight and food could be better."
Cons: "Crew members in Amsterdam were very rude and disrespectful"
Pros: "Crew was great, very responsive and hospitable!"
Cons: "more lunch choices, especially choices without dairy products."
Pros: "The crew was great. The soecial meal request was hadled well despite oversight."
Cons: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Pros: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Cons: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Pros: "Crew was helpful and food was very good"
Cons: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Cons: "Too hot inside the aircraft"
Cons: "Late departure. Rush to connect."
Pros: "KLM staff is great"
Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Pros: "great crew and comfortable flight."
Cons: "sceens in the plane to show map and direction of travel"
Pros: "very attentive crew"
Cons: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Pros: "The crew was very nice"
Cons: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Cons: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Pros: "Crew where awesone and the choice of entertainment was fantastic"
Cons: "Seats way to close together"
Pros: "The crew was efficient. Flight left on time. Food and wine served."
Cons: "No entertainment."
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Pros: "Left ontime and service was excellent."
Pros: "Food was good and crew members were very nice"
Cons: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Pros: "The staff was extremely pleasant. Food was good!"
Cons: "Have no complaints"
Pros: "Consistently high standards"
Pros: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Pros: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Pros: "Great food"
Cons: "Sears we're toooo small"
Pros: "That we didn’t crash"
Cons: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Cons: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
Cons: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Pros: "I was upgraded to Buisness so, no complaints"
Cons: "No Marlboro light cigarettes on the duty free shopping cart"
Cons: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Pros: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Pros: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
Pros: "Night flight so no entertainment allowed sleeping"
Cons: "Kosher food could be improved"
Pros: "Friendliest economy class service I've ever encountered."
Pros: "We love the flight all the way"
Pros: "Flight was quick, professional, friendly."
Pros: "In general, it was ok"
Cons: "Yet again it was flight delay from KLM side."
The Business is not up to the standard. No comfort… Also- long waiting time leaving from Warsaw with poir information and updates. Thanks!
Boarding was slow Flight has a 2 hours delay at WAW Their home port!!
Stop using the 737MAX. It's 100% safe but very uncomfortable.
Cons: "The flight was long enough that some entertainment, even just the ability to plug in my own device to charge and use would have made the flight better."
Pros: "That we landed safely"
Cons: "Flying with other company"
Pros: "The connecting flight from Milan was almost an hour late. But the ground staff were very helpful and professional and help me to board the flight, in a haste. The flight crew were friendly and professional. The food was delicious and sufficient. Overall very happy with my first flight in LOT."
Cons: "Knowing that the incoming was late ground crew could have been better prepared with a motorised transport in the airport (instead of me running out of my breadth). The onboard entertainment could have been better. WiFi in plane would be nice. But these are suggestions. I was overall very happy."
Cons: "flight was delayed 4 hours"
Cons: "Flight delayed for 5 hr"
Pros: "Everything was excellent"
Cons: "The check-in opened a bit late from Israel and I did not plan on it at all but I look at what I had better things so I think there were a lot of good things here so I do not look at check-in"
Cons: "Better punctuality"
Cons: "Boarding was late, "snack" was a small wafer. Flight crew hid behind a curtain for most of the flight."
Cons: "On my former flight I have mistakenly left in the aircraft ( flight 156 to Warsaw) a light blue purse , I have sent 2 inquiries to LOT , with no response"
Pros: "all was ok as its a little one so very crouded no place to move but in general ok thank you very much"
Cons: "will recomend and would like to travel again with lot hope thatcwill have additional shop of duty free for shopping closes . toys.and more good ice creem thank you very much"
Cons: "Limited leg room and cramped quarters when person in front of you leans back."
Cons: "They kept changing departure time from Warsaw to Lviv , and totally we were stocked at airport for 4 hours. Lot didn't provide any drink or food, and also they didn't give us any information about our flight, they just ignored us. We were very frustrated, our kids were hungry and thirsty but nobody from LOT company didn't care about it. They even didn't say "sorry " . I will not recommend this airline to my friends or to somebody else, just be careful with this airline."
Cons: "They lost my laguage."
Pros: "Modern new plane, efficient plane crew"
Cons: "Chaotic boarding, seats have very little support, no food or entertainment"
Pros: "The crew"
Cons: "Change gate"
Pros: "The crew were ok"
Cons: "Delays and bag checkin policy."
Pros: "The crew was polite and boarded quite on time The airplane was clean We landed early"
Cons: "Since this was not a low cost flight and not a cheap ticket, I did not understand why there was no food served and no beverages a part of the basic (water/tea/coffee) without additional pay. I did not get value for the money I paid. The seating was very crowded."
Pros: "The gate crew was polite and communicative when asked what was happening with the delays. The flight itself was uneventful."
Cons: "There was no real food except for purchase, and the flight attendants went so quickly through the aisles I couldn't even catch their attention. The flight was 45 minutes late and the departure kept creeping up in 10 minute increments before it finally just said "delayed. I would have liked entertainment on the flight. I was in a row with 3 seats filled and then there were other rows completely empty. So the seat selection was not accurate at all."
Pros: "יעעכגידכידכגעגכ ה בעבנידגנ הכ נגכאעקרכב כברנקרכ בקרנרא רא"
Cons: "כגיכגכגע ראמר א מעכרה רא מראמארמ ררא ררע רא 'ע ער ר'ע"
Cons: "In Warsaw they took us by bus in a snow storm in freezing cold. They left us standing on an open bus in minus temperatures for 30 minutes instead of sending a few buses to take us to the plane."
Cons: "My luggage didn’t arrive. Plane left with a delay."
Pros: "Costs like regular flight feels like low cost"
Cons: "I don't like to seat by the window, and I couldn't change it by on line..."
Pros: "it was a short flight"
Pros: "Crew was fine."
Cons: "Not a comfortable seat, no food and no entertainment."
Pros: "Pleasant crew"
Cons: "On warsaw to tel aviv for 3 1/2 hours no movie, music, complementary food or snack."
Cons: "None efficiante boarding resulted in delay"
Pros: "Seats were full recline and very comfortable. Nice large windows."
Cons: "Boarding was a zoo and ground crew kept delaying boarding. Inflight entertainment is bad. Only about 20 movies. Make other plans. Food non existent. Headsets - worse than us domestic coach."
Cons: "very inconviniebt seats"
Pros: "Not 1 thing !!! Bad.bad.bad"
Cons: "The legs room, no free meal, on the flight from warsaw to tel aviv. 1 hour late on departure from warsaw to tel aviv"
Pros: "The crew was nice, and the pillows was OK."
Cons: "All the rest, including the wait for the airport bus, and the noise at the flight"
Cons: "Shitty service on board"
Pros: "Crew nice, polite"
Cons: "Fly time allways not on written agreed"
Pros: "Nothing (except the safe landing)"
Cons: "The boarding process was a nightmare. The plane was small and cramped. Business class seats were narrower and more uncomfortable than most coach seats. Crew was pleasant and helpful but this route is just awful. Avoid if at all possible."
Cons: "no food was served, only water. no entertainment was offered."
Pros: "Nice and soft landing."
Cons: "At check in they refused to a small hand bag claiming that only one suitcase per passenger is allowed. The seats are not reclining."
Pros: "Getting iff"
Cons: "Overcrowded Poorly organized"
Cons: "one of our seats did not work properly (3D) and the crew constantly had to manually adjust the seat. It never would go into a full reclining position. Food was good but they did not serve everything that was listed on the menu. My wife ordered the pancakes with berries for breakfast and they said they did not have any. After they told us they did not have this item, another passenger from Russia sitting in 3A started complaining and they miraculously found the pancakes for this passenger. this leaves a bad impression about the service and not what you expect when you buy a business class ticket."
Cons: "Flight was delayed by an hour - boarding was delayed 5 minutes at a time so you needed to stay by the gate."
Cons: "Flight was late by an hour"
Pros: "food prices, all on time"
Cons: "the flight delayed 2 hours/ the seats are horrible/ is only 1 toilet for all the peaple/"
Cons: "You sold me no lagge ticket, and than charged extra"
Pros: "The food!"
Cons: "The layover but that's not in your control so no worries!"
Cons: "The seats are squeezed, no space for normal legs. you have to wait a long time for a glass of water. I AM NOT FLYING WITH THEM ANY MORE"
Pros: "Such a delightful flight."
Cons: "Departure late by 25 minutes!!"
Pros: "Crew was late, which caused me missed my connection flight, and layover for 10 hours at Heathrow Then on my delayed flight, I was seated on a worth sit. Thank you British Airway. Hope this my last flight with you. Kobi"
Cons: "Get your crew arrive on time to their flights. Kobi"
Pros: "The crew was good"
Cons: "The seats"
Pros: "Glad to have flat beds and not the fake B class you sometimes get in Europe"
Cons: "Not crazy about this seat arrangement in which every other passenger faces backwards."
Cons: "The flight was delayed by three hours; not sure how to fix that but it was annoying. For some reason the arm rests in the middle of the seats would not go fully back and I felt like the flight attendants were talking down to me. They also could have been having a bad day too with the flight. :/"
Pros: "Food ok and crew nice."
Cons: "The flight was bumpy for 5 hours from USA to England scary ride"
Cons: "Missing information of my flights, such as seat and others"
Pros: "Amazing crew, kind and patient"
Cons: "The seats rows are too close - high density. The flight was late."
Pros: "Nothing the worst customer service I ever had"
Cons: "The flight was canceled due to mechanical difficulties and British airways delayed helping us for 2 hours and then told us to use the phone 800 number to book a different flight. we needed to connect in London for the flight to Tel Aviv. The man on the phone barely spoke English and set us up with a flight that would not get us to our destination in time for our religious Sabbath Friday night. When we tried to explain the situation he hung up on us. We called back and tried to explain again we either spoke to the same man or another Indian man whom also spoke unintelligible English and he also hung up on us. In the mean time my wife spoke with the counter agents and they tried to find us another flight but by now other airline counters were closed. An hour later I tried the 800 number again and spoke again with the same Indian guy, when I asked to speak to a manager he gave me a hard time then finally said ok, put me on hold which I stayed for a while and realized he just put me on hold indefinitely. Finally after being in the airport for 9 hours we found a flight from United and a family member booked it online for us which we took to Tel Aviv and got us here only 2 hours later than our original flight which had a 12 hour layover in London and we were going to spend time touring but did not get to. As far as I am concerned British Airways has done a horrible job and no one should ever fly with them again. Unfortunately our flight home is with them I hope it goes smooth."
Pros: "The crew is friendly. Relative to some other flights I've had, the Economy section is not terrible."
Cons: "If you are fairly tall, don't expect to be able to catch some sleep. The earphone socket is located right next to your leg, so expect to break your cable."
Pros: "Food was decent"
Cons: "One of the worst business class seats - worn and cramped. Boarding was pandemonium Crew was unfriendly"
Cons: "British airways new I'l be late , they could send someone to pick me up from the security point, so I could have been on time."
Cons: "Screens were difficult to maneuver. In some instances wouldn't open."
Cons: "not much room. cant explain the boarding. too complicated and required going down stairs."
Cons: "Boring entertainment selections"
Pros: "Crew and entertainment are excellent"
Cons: "Food is mediocre. Temperature on the flights to and from Tel Aviv is very cold (needed blanket and shawl both directions)."
Cons: "Business class configuration on BA 777"
Pros: "Great crew, quiet flight, good food,"
Pros: "the staff"
Cons: "aircraft, food, entertainment"
Cons: "12 hour delay. Very disappointed with British airways"
Cons: "Freezing cold cabin"
Cons: "It gave me a different return date"
Pros: "The crew are always nice, trying to compensate for the lack of service provided by the company. sadly, its not enough anymore."
Cons: "Everything.. Check in was a nightmare, only one representative for over 50 people. and much more horrible behavior from once a great company, today nothing more than an over paid low cost one."
Pros: "crew attentive to passengers and always with a happy demeanour."
Pros: "Efficient and convenient."
Cons: "The cleanliness of the plans...my tray table has crusted food stains and the magazines in the seat pocket had gum all over them."
Pros: "The crew was friendly and professional"
Cons: "My monitor didn’t work and I asked about it twice. Two crew members said they would look into it but it never got reset."
Pros: "The crew had to deal with a medical emergency and they were excellent!! Despite extra pressure they kept us all informed and were polite and friendly under pressure!"
Cons: "lack of seat space and could not put seat back because of medical emergency so hard to sleep. Exhausted on arrival at Heathrow! Headset did not work properly on films Did not like the boarding process !!"
Pros: "Direct filght"
Cons: "Limited entertainment options"
Cons: "Seating. Meal. Entertainment. Did not compare well to Air Canada."
Pros: "Staff were nice"
Cons: "Disappointed with the food choice"
Cons: "It is a very short connection time and it is the second time I've missed it. Now according to the schedule I should be arriving Tel Aviv at 11:30 pm instead of 3 pm. And the wait in London is very long."
Pros: "the flight was very comfortable and we had a very pleasant flight. The food was very tasty, and all in all the flight was very high standard."
Cons: "there was some air hosts strike so service was slower than expected, but all in all the crew was able to attend everybody's needs. landing was a bit rougher than usual."
Cons: "Their own employees didn't know that the flight was delayed, though their app had sent out a notice, and they refused to let me go through security, having already given away my seat more than an hour before the flight actually left. Then they refused to admit responsibility and do anything to help except to continue to put us on standby on their own full flights, knowing we wouldn't be able to get on one of those flights for at least a few days. They did finally give us a hotel for just one night and that was only after we kept reminding them that this was all their fault."
Pros: "The cabin crew, as always, were unfailing patient and polite and as helpful as they could be. Given the situation with the IT problem at BA, it was amazing that we were scheduled, and took off on time and arrived in Tel Aviv on time. Congratulations to all!"
Cons: "We were at the back of the plane, which was pretty difficult for my 6'6" husband and his long legs. We were told every seat was full (because of the IT problem). However, after takeoff it became apparent that there were some empty seats, but they weren't offered to us. One man was asleep across three exit row seats, for example. We had two seats in a three seat row, which would have given us a bit more room, but a woman was moved to the window seat with us, to accommodate a religious man who didn't want to sit next to her. She was very nice, but the whole situation was annoying and distasteful. And, unfortunately, the food was just as bad as our last flight."
Pros: "Great food, great entertainment, short flight that went smoothly"
Cons: "Cabin temperature a bit high"
Cons: "Food Accommodating bags when space is available"
Pros: "Flying on the 380 very smooth"
Cons: "Gate was not available at arrival"
Pros: "the crew was grate, brakfest was good ."
Cons: "Flight crew was very aggressive and casual. Displays are ancient. Seat was broken."
Cons: "I WANT TO CAHNGE TIME OF FLIGHT. BRITISH ASKED TO HIGT PAYMENT. IN THIS AMOUNT I CAN BUY TWO TIKETS IN LOW COAST COMPANY AND I HAVE ENOUTH MONEY TO BUY FOOD. PERSON THAT BUY TIKET FROM THE SITE CAN'T CHOISE A SITE AND ITS COME AUTOMATIC WITHOUT TO CAHNGE/"
Cons: "we order kosher food for the flights, on the first flight we recive only for 1 pessanger so on the way back we call few days before to the airlines company to confirm that is kosher food for both passengers and they confirm and again we didnt recive only 1 passanger recive for flight over 20 hours way to be with out food"
Pros: "staff were good"
Cons: "out of date entertainment food"
Pros: "British Airway's service is cordial and comfortable, which goes a long way to making the entire trip the same. Obviously they have no or little control over potholes in the air and wind turbulence."
Cons: "The flight was scheduled to arrive 2 hours before our connecting BA flight departed Heathrow. Unfortunately because of loading delays on our original flight, we arrived in Heathrow 40 minutes late. The crew said that 60 minutes is the designated minimum but we used all of the 80 minutes plus, and it airport was NOT crowded. If BA is connecting to BA, then you have a responsibility ahead of time to address this problem and keep connecting passengers from getting overly distressed in a strange airport."