Daily cleaning, installation of cabin HEPA filters on flights from Chiang Mai
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Scores according to KAYAK customer reviews
Pros: "The food was good"
Cons: "The chair is crazy small and tide was really not comfortable at all . I wish they could make it a little bit bigger"
Pros: "Boarding was easy"
Cons: "Expensive flight"
Pros: "in the AUH-MAD leg, i thought the headrests were great—perfect for sleeping"
Cons: "in the MNL-AUH leg, the touchscreen entertainment system didn’t always work"
Cons: "- The plane was set to a freezing temperature all the time made it really uncomfortable flight for most of the passengers. - Etihad mostly runs short of veggie food and passengers are asked to go for non veg option. Not cool."
Pros: "All services"
Pros: "Crew and hospitality"
Pros: "Crew was great, food was great, seat was comfortable"
Cons: "Clogged sinks"
Cons: "Check in counter was overcrowded and slow moving"
Cons: "We lost an item and while we are in airport waiting for next flight even though we know it would have got recovered by airport staff there is no way of getting it back unless we download a form online , print , fill the form and sign , scan and send it in email to lost and found team. This is unlikely and complex process for anyone while in airport to get access to print, scan etc. we wish this was more simpler process Cabin was too cold and staff deny bluntly to make any adjustment saying some other set of passengers complained that cabin is warm.. I have not seen anyone who could sit around with out blanket on them and we had to get double blankets and wrap ourselves in there"
Pros: "My first meal offered a lamb and rice dish with carrots and currants that was most tasty, while the second meal included a nice vegetarian rice dish. They were both very good and a good introduction to the wonderful food of the Middle East."
Cons: "I had an issue with the sound on my entertainment unit that caused it to stop every time I paused a viewing. I had to exit then return to the show, which restarted where I paused it, but it was annoying. It also would have been nice to have a solitaire card game to play online. Overall, though, the variety was well thought out."
Cons: "Unusually the crew were quite stand off. Normally cheerful and accommodating this crew gave you the feeling you were in the way and tiresome"
Pros: "First the flight was delayed for 30minutes. And I wanted to watch a movie but the earphone socket in my seat 22A is not working at all. I just have to watch the flight map. The FAs are busy and sounds tired. THe flight is full but I wish I was moved since my ticket was eligible for an upgrade. I seldom complain but they need to check thru the seats -22A"
Cons: "The smell inside the plane glad I have some sweet perfume spray."
Pros: "great plane, comfort, crew"
Cons: "Food and entertainment"
Pros: "The movies were okay."
Cons: "The fellow traveller next to me was a large man who unfortunately spilled over onto me, either his legs pushed mine away or his arms covered mine underneath his. Then as it was a night flight, he fell asleep and snored in my ear - I didn't get any sleep at all. All in all it wasn't a nice experience."
Cons: "food was bad in taste ,they present us just like give to baggers there was no serving in trays .pictures show in add. are all falls we did not get that kind of food in our whole trip . for exps .in dinner they serve 2 small buns filled with 2 leave of spinch 1 bean barito 1small piece of chocolate for desert. for breakfast was lentel,with mashed patatos.when I asked for somthing else.reply was we do not have anything else.so i did not have anything in my 15 houre flight."
Pros: "Flight was very comfortable from boarding to landing."
Cons: "Food was just very normal and lack variety. Should provide more options."
Cons: "I asked for dental kit but they did not give me any."
Cons: "Food was awful. There was no other choice than Paneer the indian food."
Cons: "Crew needs to be more polite to passengers. I witnessed the crew being rude to multiple customers. Also the good needs work. I've traveled Etihad multiple times before and this experience has made me want to not fly them again"
Cons: "Etihad checkin crew at ahmedabad are the worse in the industry and would never fly again with such service."
Pros: "I liked the flight from abhudhabi to hyderabad"
Cons: "On board staff not responding not friendly"
Pros: "Great service, good economy food also, lots of wine. The entertainment package was really good"
Cons: "Their food quality is so poor and seats are very uncomfortable i will never fly with eithad"
Pros: "Cabin crew were cheerful n helpful"
Pros: "I was very pleased with this airline. Will try to fly with Etihad again if the opportunity presents itself"
Pros: "Free movies Cleanliness Friendly staff"
Cons: "Provide free internet Use no plastic"
Pros: "Great staff"
Pros: "Flight on time."
Cons: "1. Seat changes are done last minute despite booking the seats online with out informing us. I felt that there was no point securing online seating early. Difficult to adjust seats in the last minute. I was separated from my family. Given wrong information about seats. Had to real work with staff to finally get seats adjusted. Not very easy to work staff. Understanding of English is not that good. 2.Had problems checking the luggage all through despite connection was through star alliance. 3.Had to wait in airport in transit to get boarding passes. Did not understand why it was despite having booked seats early. 4.Seats provided were not good. 5.Also head phones didn't work. I told staff three times and still no response. Finally gave up i had booked because ratings were good. But service was not even close to expectations. Dissapointed."
Pros: "Every thing is perfect"
Cons: "Customer service in Abu Dhabi was terrible. The flight itself was average at best. It was nothing like I expected. I will not fly Etihad again."
Pros: "I expected the same amenities that I had on the incoming flight, but it was not comparable for me. It was a different plane perhaps. Well, fine. But for an average woman to have the man next to me bodily impinging was beyond uncomfortable."
Cons: "I was in the center seat and I am not a large person. That this flight did not give me even the minimum body space. Perhaps it would make sense to offer a travel class where, in advance, one might choose a larger area but not as large as under business class. At least economy plus. Please!"
Pros: "No waiting time for boarding Arrived on time Cleanliness New aircraft Entertainment package"
Cons: "Only 1 of the menus was available (lamb) since they run out of chicken and pasta when over half of the passengers where already to be served Crew needs to smile"
Pros: "Customer service."
Cons: "No complaints."
Pros: "Awesome service, smooth flight , great staff. Very spacious"
Cons: "My luggage got damaged, but it's being taken care of."
Cons: "Food wasn't great."
Cons: "Food wasn't great. Business class seats didn't stretch."
Pros: "Seats were comfortable proably because I was given bassinet seats because of infant traveling with me, though recliner didn't work"
Cons: "I had lot of issues wrt handling my baby. No baby food was provided even after asking twice.No tea or coffee served in timely manner. Need to follow up to ask for tea or coffee. I wouldn't suggest this flight to anyone."
Pros: "The food"
Cons: "Flight was delayed. Wait,wait,wait. Overnight stay in a HARD AIRPORT CHAIR."
Cons: "Not enough vegetarian food"
Pros: "Blanket was provided."
Cons: "The crew attendant who checked me at Delhi airport informed that the flight to Abu Dbabi to Istanbul was a full flight and therefore the only option was to have a seat in the middle. However, near the end of my flight I went to the bathroom and noticed there were MANY open seats with more than a handful of people that had a whole row to themselves. I wonder where she got her information because what she shared with me was totally false and I am totally appaled. Also, very, very long lines to check in taking more than one hour to get boarding tickets. It is freezing on both planes."
Pros: "The crew were friendly and helpful. The airplane was spacious."
Cons: "My luggage is lost. I have to wait for 3 days for it to get to my final destination. That is very upsetting."
Pros: "Very short flight, but crew was wonderful."
Pros: "The service"
Cons: "16 hours flights is too tough for me."
Pros: "Flight got deleted, no intertaimente, no food or snacks. Maybe because is a very short flight ?"
Cons: "The attitude of the staff on the time of boarding in."
Pros: "Crew were so courteous, elegant, professional and friendly."
Cons: "Food was typical airline food - not much one can do about that."
Cons: "Leg room"
Cons: "We were sited in the 7th row (the row right before the emergency exit) and the chairs can't be moved, so, having the people in front of us with their chairs in the sleeping position and our seats all straight it was the most uncomfortable flight we were ever on."
Airlines flying from Chiang Mai have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Chiang Mai
Masks required on board, masks provided on flights from Chiang Mai
Social distancing seating
Middle seats unavailable to book on flights from Chiang Mai
Testing for antibodies, testing for symptoms for flights from Chiang Mai
Waiving of change fees. Search flexible flights from Chiang Mai