Over - amazing. The aircraft is somewhat old on this route.
Everything I was good except food quality is very poor
no problem with Emirates it was the underpricer subcontractor Who was ridiculous
It was great, a little more leg room would have been better particularly since we were in premium economy
Thay crew was so nice.Air hostess il ham was so nice.my mom was little scray with airplan turbulence she help us alot.
The service on board was excellent, the flight wasn’t overbooked and we departed and arrived on time.
Ticket price is competitive, flight time is punctual, aircraft cabin is clean, food is average. Can improve on serving system of meals on a A380 airbus. I had only 15 min to eat my meal. There are lots of people to serve & took a while for food to make it down to my row.
The ground staff on Islamabad is horrible. The on board services are excellent.
Nothing, all that I know is that I will never travel with Emirates again Qatar is were I belong. You guys should send someone over to experience what true acomadation is, Emirates has the worst food that I ever eat on any airline ,even jetblue has better food and snacks that curry Indian garbage you guys serve just make people sick.
Bad Cancel the flight Came back to work only 3 days after Horrible Won’t help with hotel while we stock Horrible Don’t fly with them
The food consist of one sandwich for a trip approximately 4 hours.
crownded flihgt, use the self check in and bag drop service it saves 80% of waiting time!
The crew were incredible, especially with how unruly many of the travelers were. Loved the pots and hummus and the food in general. The leg room in economy was plentiful, which was a very pleasant surprise!
Did not expect too much, but an initiative to serve a small water bottle without asking for it would be appreciated. A small snack pack would be very nice too. Coffe any one?. Yes - you'll get an over heated chicken sandwich as the on board meal. Sorry - nothing to write home about.
The crew was fantastic, and it was croweded but roomy enough. But the sandwich was horrible and no entertainment at all which is difficult in a flight of more than 4 hours.
We were 3 people together and they seated us apart. My wife and I were both in middle seats which were very tight
The seats in business class were the worse I have ever experienced.
Check-in was quick and boarded plane on time. Seats were comfortable, large screen entertainment, slept almost entire flight. Staff was pleasant. What is great about ELAL is their safety, and ability to take a large carrey on trolley and no one cares about size or weight. No one is taken out of line because of excess hand luggage like they do on Wiz or RYANAIR.
My suitcase was severely damaged. I didn't realize the degree until after I exited the luggage area. I submitted an online form and was informed it might be a few weeks until someone got back to me. Ridiculous. I have to return to the USA with it?!
2 hours on the tarmac then another 20 minutes at the gate make for a poor experience
Etihad seems to have a very strict luggage enforcement. I am a very light passenger compared to other passengers which are mainly heavier. I do not understood why airlines enforce the weight restriction so strictly. I was overweight luggage of 1.5kg, but am probably 10+kg lighter than the average passenger. Other airlines are far more accommodating. Poor customer service as far as I am concerned. If weight is such an important issue to an airline they should charge passengers by total amount of body weight plus luggage. To me just ridiculous.
Crew Check-In – Kolkata (CCU) The crew handling check-in in Kolkata was outstanding—efficient, courteous, and highly organized. Flight Segment – CCU to Abu Dhabi (AUH) A standard flight overall. Notably, only one in-flight meal option—a vegetarian curry—was available, which seemed unsuitable for a red-eye journey. The crew offered no alternatives, which was unexpected. Flight Segment – Abu Dhabi to Rome (AUH-FCO) Comfort improved on this leg, but service quality was average, falling short of Etihad’s premium standards. Crew attention was heavily absorbed by a difficult couple in Row 15 (port side), resulting in disproportionate focus. It was concerning that a steward had to personally return to apologize, a task better suited for supervisory staff. This highlights a development opportunity for supervisors Anna and Quashim in managing guest escalation professionally.
Horrible. After paying for seats, I was cramped, my daughters legs kept hitting the seat in front, I had no overhead bin space and no help from stewards on board, the food was served cold, when asked for snacks was told to wait and never received any, the flight was cold with no temperature controls. Entertainment was outdated. I booked this through partnership with American Airlines but will avoid in the future.
Horrible. After paying for my seats, I was cramped, had no overhead bin space, freezing as the flight had no temperature controls, the food was awful and served cold, when asked for snacks was told to wait and then never received any. I booked this flight as a partner through American Airlines but will avoid in the future.
Extremely bad food, they never gave our bags in time, the online check-in did not let us check in because we had Indian OCI not sure why we were given the option to check in then, because we couldn’t check in online we had to go in person and we were not able to change our seats and sit with our family
Used to Etihad employees are very rude and unprofessional but now better than before over all is okay now
we were delayed from Athens to Abu Dhabi by an hour and a half, so I had trouble connecting the flight from there to Bali. It could have been done had they waited even 15 mins. There was another lady who was in the same boat. By the time we were half way across the terminal, they have actually already issued different flights for us to go Jakarta then to Bali. Not to mention the inconvenience of waiting over 4 hrs at the airport and the subsequent inconvenience, we did not arrive to Bali till after 800pm the next day, which means I paid for the hotel for nothing when I could have been there before noon the next day! There was little explanation. It was just as well I needed some assistance getting around, otherwise the 2 of us would have been completely lost! Not going to fly with them again!
The flight take time was changed 23 times. The system kept sending messages it will be earlier at 4am and eventually the flight was at 9am I didn’t sleep all night because of that
Boarding was efficient, had to check in cabin luggage. Seats were narrow, food was more in quantity, received cabin luggage on the luggage belt which was fine.
Bad. Flight was very uncomfortable with narrow and shallow seats, very little food and water. I will not fly etihad again.
