Terrible - we needed tp change the flight and it was impossible. They ask for a price that was higher than buying a new tickets from another airline. Will never flight Swiss air and Luftgansa again.
Everything was smooth and great. I didnt like that they talk so much on the interphone during the flight.
Swiss is the. Only airline I use when I go to Europe. They are on time and they are fantastic!
Zürich to Boston was great. Nice to Zurich was not bad
The cabin was warm and few used the blankets. I should’ve upgraded.
The food was good. Most the staff was pleasant. The flight would be drastically improved with WiFi on a long international flight.
Each flight we took was late with little or no updates or information.
Absolutely amazing! Best airline i have flown with, huge difference to United!
All the flight to USA were arranged to E terminal whereas from Dubrovnik arriving on Zurich is on A80, have to walk all the way from A to E, even need transfer bus , for short transfer time like in an hour, we have to work fast, as soon as arrived at E, it is about time to boarding, pretty tight schedule, I hope Zurich airport can make some rearrangement so that transfer people do not have to walk long way. For short transfer time people, such as 50 min, this is even impossible if still like this.
Swiss airline do not allow online check-in before 24 hrs, this is very inconvenient to us. I tried many ways such as booking code(6 numbers) or 13 booking numbers , neither of them work, Lufthansa is better which allow us to check in even before 30 hrs, so we can assign our seats( not many people want spend extra money to assign seats on top of airfare which is already spent.)
Flight was canceled due to labor dispute. Their customer service said I might be ok since strike was on sat. and I was flying Friday. The next morning it was canceled. It can ruin a trip and add stress.
Staff was not frankly. I asked about what beverages you have and air hostess told me like before so very rude answer.
I checked in early in Kingstown and one of my luggage was left back. I am very disappointed because it contains items I care about.
In flight WiFi not working. entertainment system not functioning Food was mediocre poor for business class Service was ok but not excellent Crew were pleasant. Announcements were made at a ridiculous volume.
The AC check-in counter closed early and caused us to miss our flight. Our connecting flight arrived late, at 1300, so we picked up our bags and ran to the AC check-in counter, only to find it closed already, although our flight to Montreal was at 1435. We had already checked in online, so the AC staff knew we were coming.
The crew was extremely supportive and helpful for my mother that needed wheelchair support.
Good flight, slightly cramped as the seats are very close together
It was great. Although when I got my luggage it was broken.
If you want your flight to get delayed constantly for 13+ hours and given a 10 dollar food voucher the. I would say take air canada. Worst experience ever.
Smooth on time flight with standard AC service. As usual food options awful. Wish airlines could offer better quality food services
It was a good flight overall. Nothing to add. Keep it up!
Terrible customer service. I booked business class and the counter agent didn’t bother asking me about any choice or preferred seat, basically assigned me that last seat and couldn’t even answer if it was a business class seat. Also iberia lost my suitcase on my flight from JFK to MAD with the layover in BCN. Useless customer service at the counter. Thank goodness I happened to check the baggage claim area of the next flight in…there it was.
Difficulty to check in online, but well handled at the airport. Flight delay was unfortunate. Crew was adequate but not what we have usually experienced from BA. Seat was not comfortable.
Transportation from gate to airplane was poor we stayed in hot bus for 20 minute no vantilation
This is where i leave an airline review. Test test test!
Basic service for a decent price, all amenities are à la cart
Delayed first flight Geneva Madrid.. We didn’t miss our 2nd flight only because the 2nd flight Madrid Dallas was 1h delayed. However we did end up missing the 3rd leg Dallas Austin. Luggage didn’t show up in Dallas. So we re missing 2 suit cases. Customer service sent us to a hotel in Dallas. Only one room booked for 5!! Pretty bad experience overall. I won’t book a flight on Iberia in the future
The flight was delayed over 4 hours. Business class is just slightly upgraded economy.
Boarding on the buses isn’t efficient. Overall, it was great.
Chair is very high. Your feet cannot touch the ground for 8 hours flight. It was a nightmare. Food was bad.
