Flight was delayed for over an hour making our connecting flight impossible to make. No notification that we had been bumped to another flight. Was told my bag would stay at the airport. Got to my hotel and got notified I needed to pick it up. Come all the way back to the airport to find I didn’t need to pick it up and the app glitched. They did at least put me on the next available flight. No offer for money back or compensation for time lost due to being home a day later. No compensation for food as it was only good for anything in the airport. Not outside it. They did at least book the hotel and the gate agent was very helpful. But I did not appreciate them giving my seats away to stand by people while I was sprinting through the airport to try and make it to a flight I was late for through no fault of my own. If they did not let stand by on I would have been on my flight as they did allow two people before me on
Staff was friendly and helpful. People communicating to passengers should speak slower and pronounce better. I had paid extra for aisle seats, but when I received boarding cards in Lima at check-in, I noticed seats had inexplicably been changed and none was an aisle seat !! That is simply unacceptable. It could not be corrected in Lima reportedly, which is also unacceptable. Finally I had to make the request just before boarding the Air Canada flight in Bogota.
Rude flight attendants with poor service. Worst first class experience I’ve ever had.
Our aircraft arrived late into Tokyo from Vancouver, so departure was delayed slightly for cabin cleaning and preparation. After boarding the full flight, we experienced an additional delay due to de-icing, which was an unexpected but necessary step. The pilot advised that the first two hours would likely include light to moderate turbulence, which proved accurate. As a result, cabin service was understandably delayed. This isn’t a complaint — simply a summary of the circumstances. Once we passed through the rough patch, the remainder of the flight was smooth, our pre ordered vegan meals were good and we arrived in YVR close to the expected time. Kudos to the crew for working professionally and diligently throughout the situation. Will fly again long haul with Air Canada.
Air Canada cancelled our flight and reschedule it 26 hours later that completely interrupted my family's long waited Japan trip, it wasn't due to natural reason such as weather but under the company's control. On the day we wasted 9 hours of our time from 6am to 3pm, including a few hours in the customer counter waiting for supervisor to handle our rescheduling. When we came to the counter for rebooking help there were at least 4 employees on the counter but we were told they were not trained to handle customer rebooking, we were also told the supervisor could come 10:30 to handle our rebooking, but she showed up more than one hour later, the end result was exactly the same so the few hours we spent waiting for her was completely wasted; We already prepaid hotel and all the tickets for the our stay in Tokyo so all of the cost for the first day is completed wasted; The $80 meal voucher issues was far less than our financial loss due to the financial cancellation, and it was not surprisingly invalid (as Your company screw up everything possible along the flight), the vouchers were supposed to last 72 hours, when we tried to used it at our lounge next day less than 24 hours from its issuing at a designated restaurant, the worker there couldn't scan the vouchers after multiple tries on all 4 vouchers issued, so we had to pay the food from our own money; For the two return flights they were also full of unfortunate events that caused bad experience and further delay and waste of our time, both flights departed late and the last leg had another significant delay of more than half an hour after touchdown, the gate was for some reason not available so we waited more than half an hour, when we got out of plane it was almost one hour later than the supposed arrival time; The gate you arranged is the farthest in Vancouver airport, also was the luggage pickup location in Seattle airport; We also called customer service for rescheduling help and after a long time wait (more than an hour) we got a call back but the CS representative was equally clueless and unhelpful. Other than a fatal crash, your company couldn't do anything right and provided the worst service possible among the tons of flights we have taken in our lives.
For goodness sake, board from the back of the plane to the front and assign overhead space. It would fix everything. Seriously.
Flight was canceled due to labor dispute. Their customer service said I might be ok since strike was on sat. and I was flying Friday. The next morning it was canceled. It can ruin a trip and add stress.
Staff was not frankly. I asked about what beverages you have and air hostess told me like before so very rude answer.
I checked in early in Kingstown and one of my luggage was left back. I am very disappointed because it contains items I care about.
In flight WiFi not working. entertainment system not functioning Food was mediocre poor for business class Service was ok but not excellent Crew were pleasant. Announcements were made at a ridiculous volume.
