Made us gate check carry ons Then didn’t get them on the plane. Service they used didn’t deliver our carry ons for more than a day Total mess
We’ve never been more uncomfortable on a flight than we have on this particular one. The seats in front of us reclined so far back that when the person reclined their seat of broccoli, it almost hit me in the face and left me with literally no room to move that said I had to recline my seed in which made the person behind me upset. It seemed like the seats also would recline without even pressing the button in the armrest and would unrecline as well for that same reason, and it also seemed that some seats reclined more than others. The bottom cushions of the seat were so thin that even after one hour of an 11 hour flight, our tailbones were so sore. It seemed like an overall old airplane. It also didn’t have individual air vents and it was extremely hot the entire flight. Several passengers were commenting on how hot it was. The breakfast was some kind of flavorless triangle, puffy egg, laying in a watery bed of steamed peppers and onions and spinach. It was not appetizing at all. The flight crew was extremely nice so that was a nice thing this flight attendant. They let us try different types of Swiss sodas, which was really nice and the dinner was actually delicious but still overall given the other considerations. It was pretty much a miserable flight without basic seat comfort.
Zürich-NY part of the trip was really good! Enjoyed professionalism and courtesy of the crew, comfort and cleanliness of the aircraft.
0lane 2qs on tim3. Very bad food. No free wifi, only for texts. Entertainment poor and hard to access.
Terrible - we needed tp change the flight and it was impossible. They ask for a price that was higher than buying a new tickets from another airline. Will never flight Swiss air and Luftgansa again.
Everything was smooth and great. I didnt like that they talk so much on the interphone during the flight.
Swiss is the. Only airline I use when I go to Europe. They are on time and they are fantastic!
Zürich to Boston was great. Nice to Zurich was not bad
The cabin was warm and few used the blankets. I should’ve upgraded.
The food was good. Most the staff was pleasant. The flight would be drastically improved with WiFi on a long international flight.
Couldn't fit knees, only 1 toilet working, didn't get anything to drink cause the stewards were not able to get to us
Air Canada cancelled our flight and reschedule it 26 hours later that completely interrupted my family's long waited Japan trip, it wasn't due to natural reason such as weather but under the company's control. On the day we wasted 9 hours of our time from 6am to 3pm, including a few hours in the customer counter waiting for supervisor to handle our rescheduling. When we came to the counter for rebooking help there were at least 4 employees on the counter but we were told they were not trained to handle customer rebooking, we were also told the supervisor could come 10:30 to handle our rebooking, but she showed up more than one hour later, the end result was exactly the same so the few hours we spent waiting for her was completely wasted; We already prepaid hotel and all the tickets for the our stay in Tokyo so all of the cost for the first day is completed wasted; The $80 meal voucher issues was far less than our financial loss due to the financial cancellation, and it was not surprisingly invalid (as Your company screw up everything possible along the flight), the vouchers were supposed to last 72 hours, when we tried to used it at our lounge next day less than 24 hours from its issuing at a designated restaurant, the worker there couldn't scan the vouchers after multiple tries on all 4 vouchers issued, so we had to pay the food from our own money; For the two return flights they were also full of unfortunate events that caused bad experience and further delay and waste of our time, both flights departed late and the last leg had another significant delay of more than half an hour after touchdown, the gate was for some reason not available so we waited more than half an hour, when we got out of plane it was almost one hour later than the supposed arrival time; The gate you arranged is the farthest in Vancouver airport, also was the luggage pickup location in Seattle airport; We also called customer service for rescheduling help and after a long time wait (more than an hour) we got a call back but the CS representative was equally clueless and unhelpful. Other than a fatal crash, your company couldn't do anything right and provided the worst service possible among the tons of flights we have taken in our lives.
Flight was canceled due to labor dispute. Their customer service said I might be ok since strike was on sat. and I was flying Friday. The next morning it was canceled. It can ruin a trip and add stress.
Staff was not frankly. I asked about what beverages you have and air hostess told me like before so very rude answer.
I checked in early in Kingstown and one of my luggage was left back. I am very disappointed because it contains items I care about.
In flight WiFi not working. entertainment system not functioning Food was mediocre poor for business class Service was ok but not excellent Crew were pleasant. Announcements were made at a ridiculous volume.
The crew was extremely supportive and helpful for my mother that needed wheelchair support.
Good flight, slightly cramped as the seats are very close together
It was great. Although when I got my luggage it was broken.
If you want your flight to get delayed constantly for 13+ hours and given a 10 dollar food voucher the. I would say take air canada. Worst experience ever.
The crew was super friendly and helpful. The food was quite good. An overall positive experience.
Bad experience. The seat room are very tight. The food is not good and the breakfast has no hot drink.
Suddenly, I don't find my flight back on the app Help Ticket 0757345716866 Hoeflich Flight back Sunday ib5333 Ib2629 Ib4268
I've taken British Airways before and it has been great. On this trip to Spain and Portugal we had two BA flights. On both flights we were taken by bus from the terminal out to the plane on the tarmac. There were many older folks on these flights, and to ask people in their 70s to lug their carry-on and personal items up the long mobile staircase to the plane entrance, is very disturbing. I won't be taking British Airways in the future. Many people on these flights were very unhappy.
It was a good flight overall. Nothing to add. Keep it up!
Terrible customer service. I booked business class and the counter agent didn’t bother asking me about any choice or preferred seat, basically assigned me that last seat and couldn’t even answer if it was a business class seat. Also iberia lost my suitcase on my flight from JFK to MAD with the layover in BCN. Useless customer service at the counter. Thank goodness I happened to check the baggage claim area of the next flight in…there it was.
Transportation from gate to airplane was poor we stayed in hot bus for 20 minute no vantilation
This is where i leave an airline review. Test test test!
We liked the flight but while we purchased an aisle seat, our seats had a different configuration on this flight. A fellow passenger suggested that the airplane had been changed. Too bad we were not informed and had no chance to modify our seat preferences. We were stuck in the window and middle seats with no chance to walk around and go to the bathroom without disturbing our sleeping fellow passenger.
Delayed first flight Geneva Madrid.. We didn’t miss our 2nd flight only because the 2nd flight Madrid Dallas was 1h delayed. However we did end up missing the 3rd leg Dallas Austin. Luggage didn’t show up in Dallas. So we re missing 2 suit cases. Customer service sent us to a hotel in Dallas. Only one room booked for 5!! Pretty bad experience overall. I won’t book a flight on Iberia in the future
