Daily cleaning, installation of cabin HEPA filters on flights from Yekaterinburg
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Scores according to KAYAK customer reviews
Cons: "Kosher food .. but normal"
Cons: "They lost our bags and the bags of every other passenger that connected via Moscow to get to Tel Aviv. We flew from jfk but this affected fliers from European origins as well. Horrendous experience at 11:30 pm to fill out lost baggage forms which took 2 hours. Not worth the headache to save a few $."
Cons: "I always book ticket with you guys and I went on the Web to my phone to book a flight ticket for my friend and automatically you guys book it under my name and a contact immediately just fly and they said that they cannot change it and meet me by another flight ticket which I did not even request to"
Cons: "AC didn't work - it was like in a sauna"
Cons: "Babies crying everywhere and the crew doesn't do anything about it"
Pros: "Take off and landing on time Crew polite and efficient"
Cons: "One meat portion was finished. Not able to recieve what I preffered"
Pros: "Crowded, noisy, uncomfortable airplane. staff at checkin quite rude"
Cons: "Crowded, noisy, uncomfortable airplane. staff at checkin quite rude."
Cons: "We were denied boarding so nothing to say about this flight that we never got on"
Pros: "food. staff"
Cons: "No entertainment at all, the distance between the seats is very small, the seats themselves are very narrow even for a medium sized person, no food selection remained even in the second row of the economy class, no wine for dinner. The whole experience is rather of a lowcoster."
Pros: "expedite boarding"
Cons: "uncomfortably hot in the cabin"
Cons: "the poor headphones and noise make it impossible to understand movies. they should add subtitles also in english movies."
Pros: "Getting home"
Cons: "Delay of more than 9 hours, with no explanation Crew is very unhelpful and Rude"
Pros: "Crew was nice and helpful"
Cons: "The seats were very narrow and the food was horrible"
Cons: "I wonted to change my flight because of the hurricane in Miami, but they charge more money that the ticket cost. Very upset"
Cons: "i dont like food"
Pros: "Getting off the plane."
Cons: "I missed my connection in 20 minutes because of an hour delay. The airline said the evening flight was fully booked and gave me a red eye instead. I had to find out myself there's another evening flight! When I transferred I made sure that my luggage will move with me to the evening flight, the representative said it will although it was obvious he wasn't sure. All the airline representatives didn't speak good enough English. Last but not least, there was no AC on the plane for the first 3 hours. Of course when I arrived to my destination, my luggage didn't arrive as expected (arrived on the red eye)."
Cons: "Airoflot is a very cheap airline. I'll try to avoid flying with them again"
Cons: "Flight was delayed for 3 hours. With a 3 hour layover, that meant 6 hours at Moscow D terminal. Too long."
Cons: "Went to find my suitcase on the baggage carousel wide open with my prescriptions missing. I need these to control my nerve pain and I cannot get them until I go back to America in three weeks. I don't know what to do. They also didn't have my vegetarian order, so I ate bread for each meal."
Pros: "Amazing as always! Aeroflot is great!"
Cons: "Male personal refused change my seat without extra payment. Very strange! I am Skyteam Elite costumer. Last time I had the same problem with KLM and since then never fly with that company. I hope it was individual incident with Aeroflot..."
Cons: "As for the entertainment - there was none"
Cons: "Terribly uncomfortable plane! Entertainment system difficult to handle."
Cons: "Water leaked from the roof of the plane. I brought attention to the steward and he did nothing ... Утечка воды с крыши самолета. Я привлек внимание менеджера, и он ничего не сделал."
Cons: "our baggge lost"
Pros: "the seat space, the aircraft."
Cons: "the often messages on the speaker"
Cons: "The entertainment system is slow and old and get stuck all the time. The food is not good, dry bread. Crew is not very helpful or nice."
Cons: "overall my experience with this company as bad! the crew was not nice at all and were angry, without knowing any proper English (the flight attendant asked me in Russian what i want to eat so i answered her English please and she rolled her eyes and threw the meal she hold to my tray. Once we landed Moscow for our connecting flight we had 3 hours at the airport, on my boarding ticket the gate was 26, i came for the boarding to gate 26 but no one was there!!!! so i startes to asked people around where is the gate and since they dond know any English they are lying!!! some told me gate 33 some told me 28 and some told me a different terminal! this airport is huge! the the people that work there are not nice, very rood and angry and English it's not a language they will understand. Therfore, i missed my flight, running around trying to search my gate they changed on the last minute, in the end someone told me it was on gate 22! but they slready took off. SO i went to the operation office to get a new ticket- I met the most repulsive man which should provide a good customer service. He told me that was my mistake for not taking care to check why no one was at the gate/// WHAT?! Just mentioned it wasnt just me missing the flight, they were another 5 people with me and another 5 from other flights! the next flight was 13 hours later. he said maybe he can get free ticket for me, but he's not sure. I laughed and said not only I'm not supposed to pay for the flight, you should compensate me! So he took the ticket he gave me, smiling, and said "if you don't want it, it's OK' don't take it, bye bye" I WAS FURIOUS!!! I took the damn ticket, waited 13 hours to my next flight (which BTW the gate was also changed) and came home. I was alone traveller, came from Thailand after 10 hours flight, and went all this nightmare ALONE (i'm a women)! WILL NEVER FLY WITH AEROFLOT, will never do a connecting fight in Moscow and most probably will never visit this country full with cold and angry people!!!! FYI- will post this in every flight web!"
Pros: "There was a plug for my electrical cird."
Cons: "The crew were mechanical--not at all personable."
Cons: "Im waiting for the flight for 2:30 hours and then they said the airplain flight without us . And then we wait for 12 hours again until 19:00 Then they said the boarding delayed till 20:30 . And after more 30 minuts they said the boarding delayed for more 4 hours!!!!"
Pros: "Очень вежливый экипаж и мастерское пилотирование, чуствуешь себя в воздухе и при посадке очень уверенно"
Cons: "Две проблемы - отсутствие вентиляции из ТА в Москву (обратно была центральная), индивидуальной вентиляции нет в принципе, я нахватался вируса и приехал в Вильнюс больной. Обратно задержка рейса на почти семь часов, причем кое-кто из пассажиров знал о ней заранее и приехал часа через четыре после запланированного отлета."
Pros: "Good entertainment system"
Cons: "Two hours delay"
Pros: "Free meal choice when preodering. Pleasant staff."
Cons: "Small plane.No screens, neither individiual, nore common. Small seats even for the medium sized people like I am. Small departments for hand luggage. No alchochol with meal. Long delay when disembarking."
Cons: "For some reason, they decided we had order vegetarian food. That from Shanghai to Moscow was quite spicey. We could eat it, but it might be too hot for some Western palates."
Cons: "small plain."
Pros: "The entertainment system and crew."
Pros: "New plane, crew was not bad"
Cons: "Still no luggage! It will only arrive later on today or tomorrow :("
Pros: "the company changed my chosen seat after making the reservation, I moved somewhere that I wanted not sit there. I did not like it very"
Cons: "The food is uneatable Constant delay in all flight Dirty bathroom No room for legs"
Cons: "I ordered a vegetarian hindu meal (I didnt see another option for vegeterian that eat chease and eggs) and I got chicken which I don't eat. I asked for the stewardess for something else (everyone was eating eggs or panckaes) and she refused."
Pros: "The aircraft vas very comfortable, crew was great"
Cons: "No entertainment at all (magazines in Russian)"
Cons: "Food was terrible"
Pros: "The vegetarian meals were better on this flight than on the flight from NY"
Cons: "There were no personal screens for movies. The seats were close together."
Pros: "Seat room, service"
Cons: "Food could be a little better!"
Pros: "Exelent plane. Comfterble and fool with entertament"
Cons: "The food"
Pros: "excellent crew, the commander of the ship made a nice soft landing, but for some reason water was dripping from the ceiling ... the flight attendant explained that it was condensation"
Cons: "Baggage check in was delayed 3 hours stupid and unacceptable"
Pros: "The seats were nice."
Cons: "Having to pay for bags. It was not clear that we had to pay for bags when we purchased the tickets."
Pros: "Súper comfortable"
Cons: "Better care about passenger's fragile baggage"
Pros: "Yes everything was very well)"
Cons: "All is good"
Cons: "Airline charged for baggage even though I already paid for baggage to be included when making a booking on Kayak."
Cons: "I couldn't change seats on line I did prepay the baggage, printed the receipt, when I started checking in, they won,t honor their own reciept, they could not find my prepayment, the call center was no helpful, I had to pay again. The checking in agent placed myself and my wife far from each other, and the plane was half-empty"
Pros: "Modern, efficient, friendly, and economical (good price)"
Cons: "Very confusing regarding cost of checked bag, traveling with pet. Some airlines give option to select this ala carte on website and this seems most efficient way to make money for airline and make easy for customer. Please try this."
Cons: "Rude personnel, junk food, no entertainment system — S7 at its best"
Cons: "Cabin crew rude and unprofessional, they charged me for my baggage , the one I already paid for... total waste of time talking to anyone to get help from anybody from staff , and I believe most of the good reviews it’s a lie we all know how it can be done"
Pros: "Food The flight took less time than promised."
Cons: "Boarding was a bit delayed, but otherwise it was ok. I wish there was more legroom, it was not that bad though."
Cons: "Couldn’t even board the flight. Was given 0 notification that I would require a transit visa through Russia."
Cons: "They did not let me board they moved me from gate to gate until finally i was able to fly but not to kazan"
Pros: "Plane arrived on time with my luggage."
Cons: "Plane was older. No entertainment but did not care. Seats not ergonomically comfortable. My knees almost touched the seat in front of me. I’m 5’6”. Even worse when seat is reclined. Forget about trying to exit to the aisle when this happens."
Pros: "Good and organized airline"
Cons: "I had paid for 4 pieces of luggage when I bought the tickets online, but the airline did not have a record of this, because Kiwi.com failed to send them the money. So I had to pay for my luggage twice! Crazy and ridiculous customer service... last time I will use both S7 and Kiwi..."
Pros: "Everything was smooth and on time"
Cons: "Price was too high but I waited til the last minute"
Pros: "On time arrival in Moscow"
Cons: "Didn’t like boarding up a ramp in the mid day heat"
Cons: "Limited crew who sling another language"
Pros: "Plane was new, crew pleasant and flight easy"
Pros: "Everything was fast."
Cons: "The plane was a bit cramped."
Pros: "Good service, organized, really good food, comfortable seats."
Cons: "Bad baggage policy. No entertainment."
Cons: "S7 didn't send any conformation or information about my flight. I missed one of them in order of that."
Cons: "Задержали рейс более чем на 2 часа. Посадка была плохая."
Pros: "The flight was smooth, and the flight attendants were hardworking and attentive."
Cons: "The meals smelled so bad when the trolley went past that I actually thought it was a problem with the toilets. A roll, a slice of brown bread, no butter, a packet of ketchup, and a yellow jelly/jello with tiny pieces of canned pineapple suspended. The main course featured rice that somehow managed to be dry and overcooked at the same time, and a flavorless chicken patty. Our flight was nearly four hours late taking off, because the incoming flight required a replacement aircraft. We were promised a complimentary drink that never appeared. No entertainment on a four-hour flight, which is standard."
Cons: "I didn't like that the air company charged me additional $70 for bagadge."
Pros: "All on time as expected"
Cons: "Could not check in online for utair"
Pros: "decent leg room good food"
Cons: "plane too hot"
Pros: "On time, no issues"
Cons: "No entertainment ,"
Cons: "Company change me for1bag drop off on way back from Voronezh to Mockow 35.7$ USA. Ticket was purchasing with 1bag including. I would like to have my money back"
Pros: "Attendants where helpful and attentive. The Pravin was clean and it was a smooth flight."
Cons: "Nothing to dislike for a 2 hour flight."
Pros: "Food Cabin crew's attention to children (even though it wasnot the case in a whole, see below) Impressing crew size - all very tall :))"
Cons: "Definitely missed some friendliness from the cabin crew, even though they were professional, just some kind words would not hurt"
Cons: "Flight was on time"
Pros: "good crew, food was ok"
Cons: "no customer service, horrible rules, not organized at the gate and at check in. Will never fly s7 again."
Pros: "The crew was very friendly and attentive. They made me feel welcome."
Cons: "They waited on the other 3 people before me in Business class so the beef option was not available when it was my turn to be asked. I chose the fish and it was very very dry. The potatoes were dry too. The cake tasted old. I was disappointed with the food on this flight."
Pros: "Clean and efficient service. Smooth comfortable flight."
Cons: "Only being allowed one carry on item. My new luggage was stained by something."
Pros: "Excellent service"
Cons: "Delayed departure."
Pros: "Budget airline, decent experience"
Cons: "Fare did not include a single piece of baggage on international flight! Misleading pricing"
Pros: "It got me to where I was going"
Cons: "A 3 hour flight was a 25 hour process, bouncing from one place to the next. Nobody knew what they were doing."
Cons: "The food was so terrible. The craft in the bad condition"
Cons: "Check in took 1,5 hours, while the S7 who was operating the flight representative was just walking around and disturbing the airport employees which made check in slower. There was no space for the hand luggage inside the plane. Seems that it is too small for such flights. The crew was not nice at all. This is the worst flight experience I have ever had in my life. Flew with S7 around 10 years ago, when they were called Siberia Airways - nothing changed since then."
Pros: "The flight was on time, very clean cabin, the crew was pleasant, the luggage delivery was lightning quick."
Pros: "Punctuality and Arriving safely"
Cons: "Minimal leg room"
Pros: "Our bags were lost in the system but an airline representative took the initiative to find them and make sure they arrived on time with us at our final destination."
Pros: "Liked the free sandwich on the flight which was over the lunch hour."
Pros: "Best food ever."
Airlines flying from Yekaterinburg have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Yekaterinburg
Masks required on board, masks provided on flights from Yekaterinburg
Social distancing seating
Middle seats unavailable to book on flights from Yekaterinburg
Testing for antibodies, testing for symptoms for flights from Yekaterinburg
Waiving of change fees. Search flexible flights from Yekaterinburg