It was a very smooth ride. Not sure on a flight departing at midnight can be much better but it was late arriving and I had an early day so really just the logistics.
Pros: "great flight, good social distance and empty seats in between"
Cons: "really nothing, it was as good as possible in these times"
Pros: "Kosher snacks! Thank you. Screens and outlets at every seat. Safe, controlled Covid protocols including de-boarding. Excellent!"
Pros: "Crew was nice and friendly"
Cons: "The economy seats in an A321 are uncomfortable and there is very limited legroom."
Cons: "They ran out of food by the time they got to the back of the plane."
Cons: "Luggage drop was severely understaffed. We had checked in, had boarding passes but there was a 45 minute wait just to drop off a checked bag."
Pros: "The crew was amazing, the seats were super comfortable, entertainment was great, lots of movies to choose from. Also they handed out a lot of great snacks"
Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews."
Cons: "Good stuff."
Pros: "Very professional crew and in a good mood."
Cons: "The boardimg in Mexico City is always so messy. I think airlines should send back passengers that pretend it is their boarding time when it is not. So many people end up boarding before they should making a mess at the boardimg gate."
Pros: "Excelent flight excelent service.."
Cons: "The entrance in the gate to the plane always disorganized"
The flight never took place because British canceled the flight and I still didn’t get the refund I deserve!
Pros: "Boarding was simple and fast!"
Cons: "Online checking did not give me the option to change my seat. This could have been better."
Pros: "Crew was late, which caused me missed my connection flight, and layover for 10 hours at Heathrow Then on my delayed flight, I was seated on a worth sit. Thank you British Airway. Hope this my last flight with you. Kobi"
Cons: "Get your crew arrive on time to their flights. Kobi"
Pros: "Glad to have flat beds and not the fake B class you sometimes get in Europe"
Cons: "Not crazy about this seat arrangement in which every other passenger faces backwards."
Pros: "Friendly Crew"
Cons: "The timing of the food service vs hours of flight"
Pros: "Food ok and crew nice."
Cons: "The flight was bumpy for 5 hours from USA to England scary ride"
Cons: "Missing information of my flights, such as seat and others"
Cons: "The seats rows are too close - high density. The flight was late."
Pros: "Nothing the worst customer service I ever had"
Cons: "The flight was canceled due to mechanical difficulties and British airways delayed helping us for 2 hours and then told us to use the phone 800 number to book a different flight. we needed to connect in London for the flight to Tel Aviv. The man on the phone barely spoke English and set us up with a flight that would not get us to our destination in time for our religious Sabbath Friday night. When we tried to explain the situation he hung up on us. We called back and tried to explain again we either spoke to the same man or another Indian man whom also spoke unintelligible English and he also hung up on us. In the mean time my wife spoke with the counter agents and they tried to find us another flight but by now other airline counters were closed. An hour later I tried the 800 number again and spoke again with the same Indian guy, when I asked to speak to a manager he gave me a hard time then finally said ok, put me on hold which I stayed for a while and realized he just put me on hold indefinitely. Finally after being in the airport for 9 hours we found a flight from United and a family member booked it online for us which we took to Tel Aviv and got us here only 2 hours later than our original flight which had a 12 hour layover in London and we were going to spend time touring but did not get to. As far as I am concerned British Airways has done a horrible job and no one should ever fly with them again. Unfortunately our flight home is with them I hope it goes smooth."
Pros: "We made it safely. The Pilot was excellent in making sure the plane was safe and keeping us informed."
Cons: "We were a little late."
Rather than take our chances on stand by since we missed our flight as scheduled due to delay leaving London, we accepted re-booking via Austin. After 2 1/2 hr. wait before going to El Paso we had a very smooth trip and our luggage sent on the missed flight was there for easy claim.
Cons: "We didn’t even have a pilot, had to call and find one because our pilot that was scheduled “forgot to call in sick”. We were already delayed by 4 hrs so this made it delayed by an hour more!"
Pros: "The crew was nice, the seating was poor rather you paid to pick or not. When boarding you are told to social distance but you got folk sitting bunched up together with someone sitting next to you the whole flight. Delta doesn’t have people sitting in the middle seats. Poor flight when it comes to safety or health over money. SAD!"
Cons: "Very full flight when covid cases are at all time highs. Not possible to social distance in these conditions."
Pros: "."
Cons: "Did not communicate delays. Boarding was all at once without special needs people first No communication with passengers about delays at the gate."
Pros: "I was cramped being a man of fair size. Which honestly quite made the flight even better."
Cons: "I can't think of a thing the crew could have done better. Top Notch!"
Cons: "The entertainment system was malfunctioning and the crew was not trained to resolve the problem. 9 hour flight without movies, music, tv..."
Cons: "I bought first class tickets for my anniversary trip with my wife and I couldn't get the perks of it. There was no real food on the first 2 stops (Just in this one from Dallas to GDL). And the worst part is that I couldn't get into any of lounges at any airport (flagship and/or admirals) . Because they said I wasn't flying in an international flight. Come on?! Canada->USA->Mexico is not International???"
Cons: "Food was what you’d expect on a plane, wine and beer service was nice. No real entertainment unless you could see the screen on the roof. WiFi was kind of expensive. Cabin crew were very nice"
Pros: "Crew was great"
Cons: "Delayed rerouted delayed again horrible airline this is why I stopped flying American"