The flight was loud, seats uncomfortable, but the flight attendant’s we’re nice 👌. Very poor in terms of comfort or food. Also really expensive. I would advise everyone to eat and drink before the flights. It’s really bad.
Flight delayed without explanation
No food or entertainment. Reasonable seats
You asked about food and entertainment, but there was none. The seats were uncomfortable.
We couldn´t get the boarding pass on line although we tried many times during the previous 24 hours. They made us to pay a suplement of 30 euros in the airport. We have felt cheated.
announcements in english. 5 hour delay, asked twice (and so did other passengers), but no updates in any other language.
Cons: "could not be delayed"
Pros: "Food was excellent; boarding a litlle bit crowded, but didn't notice as had been busy; crew has been kind and helpful"
Cons: "Unconfortable chair seats; seatbelt too short; tables too low for tall ppl"
Pros: "The flight departed on time and arrived the same. The seat was a tad bit narrow for me but then I am a tall guy at 6'5". Crew was very professional. Ticket cost was a third of what the other airlines were offering for a Sunday fare. I'll definitely use BlueAir again!"
Pros: "The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late."
Cons: "Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS."
Pros: "I canceled the flight 6 weeks ago, no refund issued."
Cons: "I canceled the flight 6 weeks ago, no refund issued."
Pros: "Everything was quite fast, we were like 15 min before the plan ready with boarding, but then somebody needed medical assistabce and we left 15 min delayed. But that's ok, it's nobody's fault. Baggage arrived very fast in Hamburg."
Cons: "A minus for the Crew because when we arrived in Hamburg, people started to open the baggage boxes although we were still rolling (like 5 min too early) and they didn't say anything, so more people were following. When we arrived, almost all the people who could, had the baggage already with them. This happened in the past but the Crew stopped the people on time."
Pros: "Stupid survey can’t eliminate category that doesn’t ajgpply"
Cons: "I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap."
Pros: "Clean enough"
Cons: "Charged £60 for hold luggage because the airline’s unstable website wouldn’t allow me to book in advance (£20 extra in the airport). Plane was delayed because they were late allowing passengers to board and missed the runway slot. Seats were uncomfortable - it was an older airframe."
Pros: "Flight Attendants very good"
Cons: "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"
Pros: "They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable"
Cons: "The plane seemed very old, toilet in poor condition."
Cons: "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."
Cons: "Flight was rescheduled for 3 hours later than original departure. Check in opened less than two hours before the rescheduled flight time so everyone was stuck waiting at check-in for hours. We couldnt even go in and relax inside at restaurants or the gate because online check in wasnt available. Then the flight was further delayed with no news about when the new take off would be or why the delay. Finally boarded a tiny plane that had propellers and a loud take off, if you easily fright on planes probably not the best choice for you. And then someone started smoking on the flight and the attendants had to announce again that smoking wasnt allowed. On and off throughout the flight it smelled like someone was smoking so I wonder if it was even coming from the cockpit."
Cons: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Cons: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Pros: "Crew, polite and friendly"
Cons: "delay of more than 6 hours and incorrect information"
Pros: "company gave out free drinks and snacks"
Cons: "They change the fly departing time with 12 hours before I was flying"
Pros: "Easy to book on phone no problems getting boarding passes etc."
Cons: "Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way."
Pros: "The flight went well."
Cons: "Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again."
Pros: "Flight on time . Attentive crew . Good price ."
Cons: "Lack of leg room ."
Cons: "The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up."
Pros: "The flight was punctual"
Cons: "I got charged twice for luggage and couldn't get a refund"
Pros: "The food they offer to purchase. Easy check in at the airport."
Cons: "Better seat pitch. I'm not a tall man, but the space is very small."
Pros: "Leg room and reclining"
Pros: "free breakfast great staff"
Pros: "Free drinks, cheap flight and fairly comfortable!"
Cons: "No allocated seat."
Pros: "Cheap in price, unexpected free snack on outbound flight, relaxed attitude to luggage, both hold and carry on, chartered unscheduled flight after original was cancelled"
Cons: "The fact our original flight was cancelled and we were delayed by 7.5 hours. They communication from the airport crew was little to non and flight time changed 4 times. They even told us difinitively that we would board at a certain time only for us to actually board nearly 2 hours later. They, without a doubt, knew the rescheduled flight time but strung us on anyway - I believe this was so they could save money on hotels"
Pros: "staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons"
Pros: "Everything was awesome!!! I am going to buy only from you my next flights."
Cons: "The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude."
Pros: "I recomand to Everyone to use the airlines!!Very good quality"
Cons: "Nothing , was everything perfect!The stewardesses very nice"
Pros: "Can't say that I liked anything at all."
Cons: "1. Poor coordination by the crew members. 2. Been treated with arrogance and superiority by crew members. 3. Disgusting food."
Pros: "comfy seats and a breakfast thrown in !"
Cons: "not much"
Pros: "am ajuns chiar mai devreme, personalul foarte dragut si amabil , scaunul comod , mancare si bauturi bune."
Pros: "First time flying with them. Strongly recommended!"
Pros: "Staff on board was friendly"
Cons: "Planes were late Issue with on-line check-in Non responsive contact center at high cost per minute Absolutely inadequate space for knees, am 1.93 and my knees were stuck all the way during the flight although I had upgraded to a seat with better space. Old aircraft"
Pros: "The service was OK, we flew on time and the flight itself was pleasant."
Cons: "The interior of the aircrafts looked old and a bit dirty. The feeling is that you are flying on a poor low cost service."
Pros: "I was surprised and pleased as well that the flight attendant listen to me when I mentioned that it's very cold in the cabin and in less than 30 minutes the temperature was changed and bearable"
Cons: "Not applicable"
Pros: "The crew is very good"
The flight was delayed and we missed our connecting flight. We’re still stuck in Frankfurt, and will NEVER fly with an hour between flights.
Multiple gate changes and delays, will try to avoid Newark in the future.
Cons: "The service in Newark airport"
Pros: "Loved having all three seats on long fligjtb"
Cons: "Food, my kids refused to eat."
Pros: "Crew were really friendly and very courteous."
Pros: "Entertainment system"
Pros: "A long but uneventful flight."
Cons: "Nothing really. The flight was fine."
Pros: "The seats are very comfortable."
Cons: "The Newark security people were ridiculously rude. The flight was delayed due to mismanagement of the gates, and yet they yelled as us, the folks standing in line (and not making a ruckus). The flight attendants seemed bored and were inattentive."
Pros: "The crew was amazing. The food was great. The entertainment was great."
Cons: "There was very little room for my legs and I couldn't rest my arm on the seat next to me since the person on my left took over. It made my flight much worse. It is difficult to fly overnight when you are so uncomfortable and the price was very high in the economy area."
Cons: "We were delayed not once, not twice, but 3 times. Changed our gate 3 times. They changed planes twice. Then, only one agent at the gate to do everything!! I will not fly United again unless I have to!!"
Pros: "I liked it because the flight was not overbooked and I had plenty of space."
Cons: "I didn’t like that I had pain and I didn’t know if the crew had any pain medication."
Pros: "Seats had ample room. Crew was nice. Good choice of movies."
Cons: "There was a problem passenger and we all had to get off with all of our carry on, and then repeat the whole boarding process. Very inconvenient."
Cons: "Same as for the first flight segment"
Cons: "Food was mediocre and in very small amounts, even the I have been seated in premium economy, there still was little space in the armrests and hardly any recline"
Pros: "The avod system of movies was good and the channel 9 ATC was amazing to listen to."
Cons: "Multiple delays because of United crazy crew scheduling and a lazy flight crew. Flight attendants didn’t even give us the meals on a 12 hour flight. Worst flight ever."
Pros: "Food was pretty tasty."
Cons: "Flight was delayed, seats are just too close for a 10 hour flight."
Pros: "Was flying biz class and the audio wasn’t working. The flight attendant tried her best but only was able to reboot over and over again. But she didn’t offer a voucher or anything for the lack of a sound system."
Pros: "kosher meals were on plane. extra legroom was comfortable. Good choice of movies"
Cons: "We started to board on time and after group 1 boarded, they said they pulled the crew for a different flight and we needed to wait til 1:30 AM ( 2.5 hours delay) to board. Then 30 minutes later they called us back after finding another crew. It was very chaotic and made not sense"
Pros: "We left on time and got in a bit early leg room was ok for me."
Cons: "It's a long flight."
Pros: "Comfortable seats. Great multimedia"
Cons: "Food was good but they served same dish for dinner and breakfast"
Pros: "Entertainment was simple with ample choices"
Cons: "The seating space was cramped. Seats did not decline enough. Seat itself was not comfortable. Back pains after flight. I am not looking forward to the return flight"
Pros: "I like that this flight got me from where I was to where I wanted to be and back."
Cons: "The way back took way longer then scheduled as my flight was delayed, again. I didn't get home till 3 am and had to work the next morning. Not happy about the delay. Also, I booked 8 months in advance and friends I met with on the trip got their airfare for half the price and booked only a few weeks before. They said I paid way to much, but since I do t fly much I guess I'm the sucker, cause I had no idea."
Pros: "Spacy seats. Great entertainment. In time."
Cons: "Food could be better."
Pros: "New plane"
Cons: "Food was terrible the service wasn't great not even one the flight attendant walked by and offered bottles of water or dessert besides the 2 meals served. The restroom always were out of tissu paper and were not maintained."
Pros: "Great service and fed well!!"
Cons: "4 hour delay but they did give me 5,000 miles. And I think the main problem with the delay was the airports problem of not having parts."
Pros: "Flight entertainment Comfortable seats"
Cons: "The crew was not very nice. The electric plug didn't work"
Pros: "It was a regularly good flight, as comfortable as a long flight can be, and I thought the food was pretty good for 'airline food'. Tasty."
Cons: "My ear bud jack happened to not work. No biggie."
Pros: "I was hesitant to travel with united but my flight was very comfortable and the 10 hour flight felt like 3. Smooth ride and landing. Thumps up to the captin I had a very good experience from the time I checked in in Ranold Regen till I arrived Tel Aviv"
Cons: "The food was not very good"
Cons: "My flight to Pittsburgh was cancelled and NO attempt to rebook was made by united. No compensation. I had to fly to Cleveland and rent a car for $150 and drive to Pittsburgh. United refused to pay for my rental car. Terrible experience."
Cons: "Delay Food Service Plane equipment"
Pros: "The new business seat gives improved comfort. New airplane smell."
Cons: "Flight was late close to one hour because of catering. No prior notices - we were left to stand for more than an hour in front of gate. Surely and nasty elderly citizens made up the flight crew including pilots. About the same service you get from a Siberian gulag prison guard. No communications from pilots. Despite delays and turbulence we were kept in the dark."
Cons: "United organized boarding by zones (1, 2, 3, 4) where 1 is in the front of the aircraft (business) and 4 is at the back. While I appreciate that business travelers should have priority boarding, the order of coach is from front to back. It would be beneficial to begin coach boarding from the back to the front to reduce the traffic on the aisles."
Pros: "The crew was pleasant."
Cons: "Delayed for an excessive amount of time before the flight was finally Cancelled. Got stuck waiting for over 7hrs before the flight was eventually cancelled. Barley made it home in time for my grandfather's funeral as a result."
Pros: "Direct flight was convenient"
Cons: "The crew on the outbound leg of the trip was unprofessional loud and disrupted everyone's sleep."
Cons: "We were delayed almost 2 hours. Sick of it every time I fly. Get it together. I missed my ride and had a 6 hour wait for a bus. Ridiculous!"
Pros: "Typical airline experience. I would rate 90% of my flights the same way."
Cons: "Seats are always to close together for me st six foot three and I hate the serious upsell to pay extra for a slightly larger seat."
Pros: "The landing was perfect"
Pros: "Crow was great , was very nice flight actually !"
Pros: "The food was tasty for airline food."
Cons: "The tv on the headrest didn't work."
Pros: "Very profesional crew with positive attitude Take off and landing within the planed time schedule"
Cons: "Not enough movies with Hebrew subtitles For people with hearing problems English subtitles for all movies can help"
Cons: "Both flights were late !!!!"
Pros: "Very smooth and comfortable flight."
Cons: "So we arrived at the desk after a 7hr international flight ready for the final 1hr leg - only to be confronted with "flight overbooked" looking for 9 volunteers - how can you over book a 40 seat flight by 9 ???? So we had an anxious wait wondering if we'd be dumped from the flight - we weren't but it wasn't enjoyable waiting for the flight and our meeting with our grand kids."
Pros: "flight is OK + in business class"
Cons: "terrible delay..."
Cons: "Self boarding is really a mess. some staff members were barely speaking english. entertainment system can be upgraded ( larger screens)"
Pros: "The in service beverages were given twice during the flight and the crew was friendly."
Cons: "As we were boarding, the agents were rude. Not as rude and nasty as Silva airways agents who threatened me."
Pros: "The plane was clean and the.05 ounce snack was very tasty. Incidentally, the tasty snack was scant. Sadly, I saw nothing appealing on the pay menu. My flight connected from DFW so I was kinda hungry."
Cons: "The seats are too small and if the nice big and tall gentleman sitting next to you is obese, the time cannot pass quickly enough."
Pros: "The flight was short 102 people so the attendants were very attentive."
Cons: "A seat with more cushion would be nice for an 8 hour flight."
Cons: "Seats are a bit cramped"
Pros: "Flight staff were friendly and accomodating going to destination"
Cons: "Computer system down at check in on return flight but staff at shannon did great job on checking in manually earphones outlet in seat did not work making return flight very long with no entertainment staff were ok"
Pros: "From pillar to post not one delay."
Pros: "The flight was quick, customer service was good on the plane"
Cons: "Checking in online was a nightmare as the site kept freezing, there was a mix up with my priority and cabin baggage, I was told by the webchat team that this had gone through but not on my boarding pass, when I got the the airport the Ryanair staff were extremely rude to us, they sent us to the back of the queue I front of everyone and then told us we would have to pay to take our bags with us, they then had to be out on the hold. When we got back to Birmingham we then had to sit on the plane for around 15 minutes as there was not a slot for us. I spent hours of my 2 day break trying to sort check ins etc, I would never fly with Ryanair again."
Cons: "I would be great if the flight attendants quieter than the aeroplane engines. My earbuds are no expensive enough."
Pros: "Quicker flight late at night"
Cons: "Waiting on bus to terminal Almost missed last train."
Pros: "Reasonably priced. Check in was quick and easy. Boarding was easy"
Cons: "Seats are very cramped and uncomfortable. I’m 179cm and it’s a tight enough squeeze for in the seats."
Cons: "I came to the airport on 17:30 but The Checkin counter were open too late, after 1800. There was only 1 staff member in the counter. The lines were long and crouded . After we finished our check in and sent the luggage we went to the gate. There they realized that some of the printed bourding passes are not o k. The attendant in the counter did not checked it and sent us to the gate. We had to go back to the counter but the flight was closed already. We called the staff and after all we had to pay 100 euro to the counter to print the correct bourding passes and then to rush to the aircraft. If Ryan air put enough staff in the counters it wouldn’t happen. We almost miss the flight and it caused us a big inconvenous."
Cons: "Seating uncomfortable, don’t even serve water, charge money to check in 3 days early and for some strange reason they charged 100€ for standard carry ones manufactured by Samsonite for international travel because it didn’t fit in their standard cubby ... the same carry ones they allowed from London to Stansted became a tad too big on return . They remind me of US traffic police that start giving tickets on tiny issues st the end of the month to make their quota . Also many people in the line had bags exactly our size"
Cons: "It would be amazing to get 30 minutes without trying to sell something and constant use of the microphone for useless promotions. I don't really get on flights so I can buy a watch, a perfume or a scratch card, no need to spend 5 minutes trying to sell it."
Pros: "That the place reached safetly to its destination"
Cons: "Rome Line to checkin started at the entrance of the airport with no Ground staff attention or clear line marked people were fighting and cutting each other . Check in process approved our luggage for hand cary as we paid for it in advance. In the gate they suddenly decided the luggage was 1 cm larger then agreed, refused to bring a measurement tape and charged us 50 Euro in addition to send the luggae in the plane rather than hand carry. Need less to say that in the flight to Rome our luggage was approved for hand carry so clearly Rome staff were into making money.. Planes were late to take off and 1 hour late to land (that from a total of a 3 hour flight ) although not announced . In summary ground staff experience was awaful and made us decide to not fly with Ryanair air again"
Pros: "Once the aircraft arrived the boarding and take off were fairly quick. The flight itself self was extremely quick and there was no hassle. Quite impressed with that."
Cons: "The flight was delayed initially with 2 hours. There was no notification by the airport. After 2 hours there was another hpur delay. Again there was no notification. We and the other passengers had to constantly last to the gatw screen to see any updates. We were left in the dark until the very moment we started boarding."
Pros: "On time fly gut and prompt baggage handling"
Cons: "Getting charged 220EUR to check in at the airport."
Pros: "Cheap & Cheerful, as usual"
Cons: "Delayed Boarding Delayed Taxi Delayed dis-embarking (no dispatcher) just two bus drivers and no unloading of cases o those with mobility issues"
Pros: "Late departure from Dublin as expected But it was 30 min, anyways the flight made up time and only arrived 5 minutes late. The staff were very helpful also"
Cons: "The new slimline seats are very uncomfortable when seated for anything longer than an hour, the cushioning is very light and the angle of the seat is not as comfortable as the old ryanair seats. Also there was a long delay in Ciampino at the baggage belts considering the airport was empty - i know this is more a problem with the Airport but ryanair would surely have enough pull to get this sorted."
Pros: "New plane was comfortable."
Cons: "Very late service. Crew forgot about our row during the drinks service. Usual chaos from Ryanair's aggressive seating policy although people managed to swap themselves around to sit together. This wasted more time of course."
Pros: "Boarding was ahead of schedule, but we waited on the runway for a long time. Checking in via an app is great too."
Cons: "The seats are uncomfortable, the application of the baggage policy is inflexible & difficult, there are no places to put your things and having seating assigned randomly when you travel with someone is ridiculous. I love discount airlines, but being charged for things that would make me happier while not costing the airline a penny is too far. Ryanair gets your initial business with artificially low rates and then nickle-and-dimes you until you pay at least as much as you would by just going with an honest carrier that charges normal prices up front. I am tired of being messed about when there are equivalently priced carriers that aren't such shysters."
Cons: "Notification of flight cancellation even though the flight departed on twitter. Flight should have been cancelled as no transport links to Dublin Airport due to adverse weather."
Cons: "Both our flights to and from Malta were delayed by 3 hours"
Pros: "Was quick and easy"
Pros: "Flight was smooth nice and on time"
Pros: "Flight was on time"
Cons: "Couldn't take on bag as not priority. Booked extra leg room seats expecting priority but no longer Won't travel with Ryan air again"
Pros: "It was a stress free journey. Which I will be doing at least 4 more times this year"
Cons: "I cannot think of anything. Except you can't buy duty free cigarettes on the trip anymore"
Pros: "The crew"
Cons: "Sitting with a stranger"
Pros: "Got the best fairs, had it booked well in advance No hassle"
Cons: "On arrival all trains were cancelled and it was very hard to find a bus or someone to talk to but that was a separate issue"
Pros: "There is a lady at the gate before we board the flight from rome (FCO) to tel aviv who is particularly nasty. She scrutinized and had every single person on line put their bag to be measured. She even did that with small back packs!!! Unfortunately for HER nobody had to pay extra for luggage!!! It is really the attitude. i paid a lot of money for my flight as much as a regular fligh neary $400 and yet I was still NOT allowed to take luggage. Its ridiculous!!! Had I booked with a regular airline, I would have paid similar fees and have a bag to put on the plane . Its time that Ryan air stop taking advantage of people and allow some luggage just like everyone else does. It doesn't have to be 50 lb but it can be a few pounds!!!"
Pros: "Loved the speed and efficiency of everything; we arrived from Dublin to Gatwick 25 minutes early. Plenty of opportunity for inflight purchases for such a small flight which was great!"
Pros: "Friendly staff and comfortable seats"
Cons: "The delay."
Cons: "The really need one of their newer planes ✈️ for the lanzorote route. Longer seatbelts needed."
Pros: "Staff were nice"
Cons: "Seating were narrow"
Cons: "No flight announcement at Dublin airport so missed flight"
Pros: "On time departure and arrival"
Cons: "Access to airplane and egress via the aircraft own steps is an accident waiting to happen for those people with impaired mobility."
Pros: "Fast, efficient, no stress So Glad that Ryanair did away with unallocated seating No passport control at Liverpool meant my time from landing to home including picking up checked luggage was 20 mins."
Cons: "Very long walk on landing"
Pros: "I had a good flight either way. Some turbulence, what you might call 'a controlled crash landing' on the way back to Stansted."
Cons: "The price of the flight. I normally am able to secure a return flight for about 100 euros. This time I got a quote for 300 plus for a return flight. Going through an affiliated site helped me to get a slight reduction on the flight. I find it odd that on a Thursday or a Tuesday the cost can be 12.99 pound either way and yet on a weekend this goes up to a silly amount. The flight is still the same. I am still going to the same place. Having to book three months in advance to avail of a cheaper ticket is of no use to me. The girl checking us in on the outward journey had her back to us the entire time when making an announcement for boarding. She looked like she was sucking sour sweets. No friendliness about her at all. Passengers using overhead spaces different to where they are sitting. That's really irritating."
Cons: "The Ryan Air staff were ignorant and complained when asked any questions."
Cons: "Customer service"
Pros: "Flight attendant was gas. A polish buck with a Irish accent"
Cons: "The flight was delayed for 1 hour"
Pros: "The make cabin crew had such a strong accent and spoke so fast that no one on the plane could barely understand a word he said during any of the announcements. He made no effort to slow it down and speak clearer"
Cons: "As above"
Pros: "The flight departed on time and arrived early. Pleasant staff, no fuss. Just what you want from a flight."
Pros: "Nothing, taxi plane, expectations not high"
Cons: "Cramped seating, flight delay, time waiting at the boarding gate."
Pros: "Standard Ryanair flight. Usual boarding etc. No problems."
Cons: "Being split all over the aircraft because we refuse to give in to Ryanair extortion to squeeze more money out of us. Clearly would have been able to seat us all together. Won't buy another coffee or food until this policy changes."
Pros: "The boarding was efficient flight"
Cons: "Flight was delayed. Seats are not comfortable. I was in a bus at the back and when it arrived at the demarcation door, the driver didn't open all the 3 doors! He only opened the front door beside himself so everyone had to exit by that door."
Pros: "Crew were lovely both at gate and on board. They were very reassuring as the flight was very bumpy for a while due to weather conditions"
Cons: "nothing really would have liked a little more leg room but those seats were booked when I booked mine"
Pros: "Ryan Air 5.5 hrs Flight Delay from Glasgow, Scotland to Dublin, Ireland (Draft 2.1) Our flight from Glasgow, Scotland to Dublin Ireland on September 22nd with Ryan Air was delayed for 5.5 hrs (165 minutes) for unexplained reasons. We were supposed to depart at 3:25 pm and we actually departed at 8:55 pm when the plane actually began to move from the terminal to the runway. Over the ensuring 5.5 hr. delay there was no plausible reason given by gate staff or the bag check-in staff or the electronic flight board of daily departures in the Glasgow airport. Here is what we heard from all 3 communication sources stated in the previous sentence: • Seven (7) actual time delays of actual flight departure times (electronic flight board) ranging from: 3:25 pm, 4;30 pm; to be scheduled; moved to 5:15 pm; 6:30 pm; 8:00 pm; 9:00 pm; check with the gate. • Waiting for a plane to arrive......... • We have no idea...... • Waiting for a plane and a crew to arrive.... • Corporate is working on finding an available plane...... • I don't know....we will post the details when they are known to us..... The Scottish Times Newspaper (Sept. 21 or 22), reported that Ryan Air had allowed too many pilots to go on vacation at the same time which had made the entire flight schedule prone to long flight delays and numerous flight cancellations. What was reported on the various UK news shows was very different. Their were serious labor issues between Ryan Air's pilots and management, particularly Dennis O'Leary the CEO, over work conditions including pay and job performance. Those of us who read local UK newspapers had an inkling that the pot was boiling. However, as the actual departure delay went beyond the scheduled 3:23 pm, passengers were uneasy about our hotel rooms in our destination cities still being held and whether any drop-off family members should go home or be available if the flight was ultimately cancelled. What made it worse was Ryan Air realized that they were in violation of the European Union flight delay rule so they passed out FLIGHT DELAY POLICY to those waiting in line. The gate crew and the check-in folks outside security told us about having to provide all passengers two (2) free phone calls except that this would mean leaving security at the expected gate and going back to the Ryan Air check-in counter and back through security. A very arduous process one more time. Ryan Air has very arcane booking rules so if I change my checked baggage to a larger size, my only option was to add an additional piece of luggage at a very stiff cost. In our opinion, Ryan Air is a very poorly managed airline and the most customer-combative airline we have ever encountered in our many flights throughout the UK and Europe. Without hesitation, we would not recommend Ryan Air under any circumstances and would be willing to pay more with other carriers who take better care of their customers. [Customer names withheld for privacy reasons - 9/26/2017.]"
Pros: "I randomly was allocated the emergency exit aisle so not all bad, however my bag was placed in the hold therefore delaying the experience home."
Cons: "Blunt staff, poor check in process, sold too for the whole fights. Sat away from my misses although there was a spare seat next to me."
Cons: "The seats are uncomfortable hard plastic"
Cons: "Unpunctuality again."