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My seat was the only seat where the tv didn’t work. The crew Carol and Jua were very rude and refused to move me and my companion to a seat where the tv was working. I traveled on a 8 hour flight with no entertainment nor able to choose my food. I was told by Jua to call customer service for compensation. The customer service team and escalation team refuses to compensate me even after verifying and speaking to the flight crew, whom confirmed they told me that. Horrible service, horrible freezing cold flight. I would never fly Jet Blue again.

Seats had no charging ports. Our plane was rerouted to Boston and we were landed on the tarmac with no food or water for 3 hours (illegal). We then waited in the airport for 3 hours while staff had no information regarding where our bags were or when we were going to get them.

Chaotic boarding with no announcements. Carry on luggage needs to be checked. Bare minimum zero frill flights. Not a whole lot of anything positive to be said .

Menzies group staff not very sympathetic good at breaking up families during the boarding process

Flight was delayed but crew gave little to no communication, then “began boarding” but really just had everyone stand up and wait for an hour without any news or updates, as if we were going to start boarding at any second. Total chaos. Seemed like this was their first time boarding a plane. When we arrived at our destination, we waited for over an hour for the baggage claim belt to even turn on. Probably waited at baggage claim for our luggage for close to two hours. Everyone was very confused and of course we all worried that the luggage was lost. Again, zero communication and everyone we asked just said “I don’t know.” So we were left wondering whether to wait, or file a missing baggage claim, or check the other baggage claim belts (which we did every fifteen-twenty minutes because we were just confused). Lack of communication throughout the experience was a huge issue.

On time, politeness, food okay but entertneiment mediocre with only old movie and the so called new we’re 2 or 3…

We had seats 1 D and 1E which is right to the front as there were no other seats available. It is right up at the galley and toilet. Whole flight was very noisy and busy and we didnt get a good flight or rest the entire flight. Its was a pretty costly Business class fare that felt like Economy class experience.

Disastrous boarding. Entered air bridge only to descend stairs and enter a bus. Plane had insufficient storage, was old and chair recline was damaged. Air stewardess was sullen.

O comissário não nos serviu bebida no jantar. Quando voltou somente serviu água.

This was a full flight in an ancient plane. The seats were tight and uncomfortable.

Flying business class but the experience is of economy class

I really like to fly with Lufthansa. It is comfortable and reliable. The crew are polite and sensitive

It was very good, good food good stuff, The toilets were a little stinky.

Overall excellent service and Frankfurt Airport was very efficient and clean

Lufthansa only flew me to Larnaca. I had to find my own way from there, and am out of pocket for a ticket and hotel expenses

Terrible experience. I was stuck in Germany for two full day because your flights can't leave on time. You guys suck!!!

No pillows provided. Chaotic boarding. No inflight entertainment. Flight arrived 25 minutes late.

Regular 3 across coach seats in “business” just empty middle seat

The boarding was a mess; I'm unclear why they can't organize it by boarding number.

Seating 4 hours without the possibility to recline the chair was very bad